Windows update not working

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  1. Posts : 4
    Windows 10
       #1

    Windows update not working


    My Windows 10 Home Version has been stuck at 1803 for the longest time without being able to move on to the current 1909 version. I have tried:

    1. Windows troubleshooter, of which the same screen appears no matter how many times i have run the program.
    Windows update not working-troubleshooter.png

    2. Unplugging external devices, leaving only keyboard, mouse, monitor.

    3. Going to device manager to update all device drivers.

    4. Deleting past update files using the instructions found here.

    .. and I am currently at my wits end. I have the link to the setupact.log and setuperr.log files here as well for reference.

    Thanks in advance!
      My Computer

  2. Brink's Avatar
    Posts : 56,333
    64-bit Windows 10 Pro for Workstations build 21359
       #2

    Hello legend89, and welcome to Ten Forums.

    If you haven't already, you might see if using the method in the tutorial below to fully reset Windows Update may help.

    Reset Windows Update in Windows 10
      My Computers


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Thanks for the help. I have tried this, which is similar to step 4 as mentioned above. Nevertheless, I have tried it again, with similar results.

    The update always stops at 60% with the following error:

    "Windows could not configure one or more system components. To install Windows, restart the computer and then restart the installation."
      My Computer

  4. FreeBooter's Avatar
    Posts : 3,987
    Windows 10 Pro 64-bit
       #4

    Have you tried upgrading to 1909 version with Windows 10 Media Creation Tool.

    https://www.microsoft.com/en-us/soft...load/windows10
      My Computer


  5. Posts : 38,395
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Please run setupdiag and post a share link into this thread using one drive, drop box, or google drive:

    https://docs.microsoft.com/en-us/win...rade/setupdiag
      My Computer

  6. dalchina's Avatar
    Posts : 29,980
    Win 10 Pro (1903)
       #6

    Your error log contains a rather common indication:
    CONX 0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll

    Indicative suggestion to follow up:
    SOLVED: Trouble updating to 1803 - TechTablets

    Running Setupdiag.exe as requested by @zbook should help.

    Have you uninstalled any 3rd party security software, disconnected any unnecessary peripherals and checked you have >30Gb free on C: ?

    What type of PC is it, how old is it, and is the BIOS up to date?
      My Computers


  7. Posts : 4
    Windows 10
    Thread Starter
       #7

    zbook said:
    Please run setupdiag and post a share link into this thread using one drive, drop box, or google drive:

    https://docs.microsoft.com/en-us/win...rade/setupdiag
    I have run setupdiag. Do see the below for the log:


    Matching Profile found: AdvancedInstallerGenericFailure - 4019550D-4CAA-45B0-A222-349C48E86F71
    SetupDiag version: 1.6.0.0
    System Information:
    Machine Name = USER-PC
    Manufacturer = System manufacturer
    Model = System Product Name
    HostOSArchitecture = x64
    FirmwareType = PCAT
    BiosReleaseDate = 20190617000000.000000+000
    BiosVendor = BIOS Date: 06/17/19 20:49:58 Ver: 05.0000D
    BiosVersion = 1607
    HostOSVersion = 10.0.17134
    HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
    TargetOSBuildString = 10.0.18362.418 (19h1_release_svc_prod1.191005-1654)
    HostOSLanguageId =
    HostOSEdition = Core
    RegisteredAV = Windows Defender
    FilterDrivers = FileInfo
    UpgradeStartTime = 3/30/2020 12:35:07 PM
    UpgradeEndTime = 3/30/2020 1:17:33 PM
    UpgradeElapsedTime = 00:42:26
    CV = 5C6K2qyT2U2EJnFp
    ReportId =


    Error: Found AdvancedInstaller Generic failure.
    Last Phase: Pre SysPrep
    Last Operation: Upgrade security
    Executable: iissetup.exe
    Exit Code: 13
    Phase: 38
    Mode: Install (first install)
    Component: Microsoft-Windows-IIS-HttpProtocol, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64
    Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

    Last Setup Phase:
    Phase Name: Pre SysPrep
    Phase Started: 3/30/2020 1:13:56 PM
    Phase Ended: 3/30/2020 1:13:56 PM
    Phase Time Delta: 00:00:00
    Completed Successfully? True


    Last Setup Operation:
    Operation Name: Upgrade security
    Operation Started: 3/30/2020 1:13:45 PM
    Operation Ended: 3/30/2020 1:13:56 PM
    Operation Time Delta: 0:00:00:11.0000000
    Completed Successfully? True

      My Computer

  8. dalchina's Avatar
    Posts : 29,980
    Win 10 Pro (1903)
       #8

    Hi, you might see this for clues:
    IIs is stopping my Windows PC from updating : The Official Microsoft IIS Forums

    - relates to iisetup.exe
      My Computers


  9. Posts : 38,395
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    There are log collectors used in another ten forums room.
    Please run each V2 and DM and upload results directly into this thread:
    BSOD - Posting Instructions
      My Computer


  10. Posts : 4
    Windows 10
    Thread Starter
       #10

    dalchina said:
    Hi, you might see this for clues:
    IIs is stopping my Windows PC from updating : The Official Microsoft IIS Forums

    - relates to iisetup.exe
    This kind of did the trick for me.
    Steps taken:
    1. Uninstall IIS
    2. Manually deleted the folders and files in C:\inetpub and C:\Windows\System32\inetsrv
    3. Did a windows update
    4. Reinstalled IIS.

    Thanks zbook and dalchina for your help.

    Marked as solved.
      My Computer


 
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