Update wiped Intall Files MS files,now laptop can't connect to printer


  1. Posts : 130
    Win 10 OS Build 18363.720
       #1

    Update wiped Intall Files MS files,now laptop can't connect to printer


    Fortunately I had a back up of all my Install Files.
    Not sure why MS removed all the MS downloaded files but that's not the issue here.

    This is an HP Pavilion laptop and the printer is an HP Deskjet 2540 (All in one series),

    The issue is that the computer can no longer connect to printer.
    Attempts thus far:
    - Uninstall HP printer and re-install using the HP installation CD (now shows normally in Programs).
    - Download and run HP Print and Scan Doctor

    Also some help in another thread which got me back to the correct HP printer loading
    (the Update also changed default print to One Note which I don't use).

    So far I've wasted hours trying to find and correct the problem which 'seems' to be
    between the laptop and the printer as individually both work fine.

    What do you think may have disturbed this particular connectivity?

    ps have to go out for the day but will check responses asap, thanks!
    Last edited by nithig; 23 Feb 2020 at 05:44.
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,222
    Windows 10 Pro x64 Version 2004
       #2

    Can we ask was this a monthly update or a feature update, like going to 1909?

    Does your laptop show that you are using a Public or Private network setting.

    Start > Settings > Network and Internet > right hand side has picture and within picture it says Private or Public. Should be private.
      My Computer


  3. Posts : 130
    Win 10 OS Build 18363.720
    Thread Starter
       #3

    Hello Caledon Ken,

    yes set to Private network.
    Hard to know exactly which update as there have been 4 this month (February)
    1909 was completed some time ago so don't think it was this however I haven't been printing
    till now but I've just begun a course and now need to print regularly.
      My Computer

  4. Try3's Avatar
    Posts : 7,451
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #4

    The drivers on your printer CD are almost certainly out-of-date.
    - Go to the HP site and get the latest drivers & software for your printer.
    - While you are there check for any printer firmware update.

    And have a look around that part of their website & their user forums to see if HP recommend any particular procedure for uninstalling before installing new printer drivers & software.

    Denis
      My Computer

  5. Try3's Avatar
    Posts : 7,451
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #5

    For Windows 10 64 bit OS, this page shows printer driver & software update in 2015 & firmware update in 2018
    https://support.hp.com/gb-en/drivers.../model/5295961

    Denis
      My Computer


  6. Posts : 130
    Win 10 OS Build 18363.720
    Thread Starter
       #6

    Hello Try3,
    at this time I'm in the middle of a procedure from HP forums ... need to complete that first ... but I'll leave this page open.

    - - - Updated - - -

    This is what happened.
    Followed instructions (see attachment) and discovered at the last step, after deleting everything that this model isn't listed.
    So I'm up the proverbial creek!!!

    oops...can't attach the instructions... will pick up again tomorrow. G'night folks.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 10:52.
Find Us




Windows 10 Forums