Cannot install updates or Store apps, error code 0x80072F8F

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  1. Posts : 12
    Windows 10
       #1

    Cannot install updates or Store apps, error code 0x80072F8F


    I have a problem whereby I've not been able to install updates to Windows via the Settings app, nor install or update apps through the Microsoft Store for some time. The only updates I have installed have been the major (e.g. Creators') updates via the Update assistant. I'm running activated Windows 10 Home Version 1902 (OS Build 18362.356) (upgraded from Windows 8 which was pre-installed on my Asus N550JK laptop).

    Whenever I try to install or update an app in the Microsoft Store, I receive error code 0x80072F8F.

    Whenever I try to install an update through the Settings app, I receive a generic "Error encountered" message.

    I understand this can be something to do with the clock settings not closely matching the update servers, and have tried the following things:

    • Run Windows built-in update troubleshooter and the version available online (not sure they differ)
    • Changed date/time settings in various permutations and synced with server
    • Updated BIOS firmware and ensured BIOS time is also correct
    • Ensured I don't have a proxy server set up
    • Turned Windows Firewall off and tried again
    • Re-installed Windows 10 from an ISO (maintaining apps and files)


    This probably isn't exhaustive as I've had a go at fixing it every once in a while and have tried a bunch of random things a few times, but can't remember exactly the full list - these are the most recent failures though!

    Any help anyone could provide would be much appreciated - this is driving me mad!
      My Computer


  2. Posts : 34,953
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, try this:
    Clear Windows app Store cache
    (Win key + R, type wsreset.exe and press Enter).

    Clear and Reset Store Cache in Windows 10
      My Computers


  3. Posts : 12
    Windows 10
    Thread Starter
       #3

    Thanks for the suggestion dalchina - this was actually something I had tried a while back that didn't work. I've just tried again to double check and afraid still no luck!
      My Computer


  4. Posts : 34,953
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Rereading, it seems Windows updates don't succeed either.
    However you say your build is 1902 (OS Build 18362.356) (1903?) which is pretty much up to date- 3 or 4 quite recent updates missing (e.g. see News section where there is a thread per update per build)

    Given what you've tried, please try Tweaking.com's free cautious repair tool (preparatory stages to follow):

    Tweaking.com - Windows Repair Free/Pro
    Repairs 3,4, 16 - 16 = Windows Updates.

    Try this:
    Windows 10: How to Flush and Reset the DNS Cache
      My Computers


  5. Posts : 12
    Windows 10
    Thread Starter
       #5

    It's so up to date because a few weeks back I had a go at fixing it and did the Windows re-install via ISO which had the latest updates.

    I've tried the recommended repairs 3, 4 and 16 as well as flushing and resetting the DNS cache - but still no success I'm afraid.
      My Computer


  6. Posts : 34,953
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    Are you running any 3rd party security software or firewall?

    Does the Windows Update Troubleshooter report any problems?

    Try changing your DNS

    Try
    Reset Windows Update in Windows 10

    and retry Windows Update
      My Computers


  7. Posts : 12
    Windows 10
    Thread Starter
       #7

    Nope, I'm not running any third-party anti-virus or firewall software.

    The Windows Update troubleshooter reported the following problems, and fixed them. However, if I re-run the troubleshooter right after it claims to have fixed the problems, I get the same report again. Re-running Windows Update after running the troubleshooter results in the same generic error message.

    Cannot install updates or Store apps, error code 0x80072F8F-2.jpg

    Cannot install updates or Store apps, error code 0x80072F8F-1.jpg

    I've changed my DNS to Google.

    Tried the Windows Update reset.

    And still no progress.
      My Computer


  8. Posts : 34,953
    Win 10 Pro (1903) (2nd PC is 21H2)
       #8

    Puzzling. Tends to suggest permissions errors or other corruption.

    As a matter of routine, please run these basic checks.
    a. Check your disk e.g.
    HD Tune (free) Health and Error scan tabs (e.g. from Softpedia).
    b. If ok, run
    chkdsk c: /scan
    from an admin command or Powershell prompt
    c. if ok, run
    SFC /SCANNOW
    similarly

    Report the summary results.

    What is the status of these services?
    Cannot install updates or Store apps, error code 0x80072F8F-snap-2019-10-02-06.32.50.pngCannot install updates or Store apps, error code 0x80072F8F-snap-2019-10-02-06.33.19.png
      My Computers


  9. Posts : 12
    Windows 10
    Thread Starter
       #9

    All this looks alright, except the SFC /SCANNOW command returned a note about there being some corrupt files - I have the log saved if (part of?) it would be useful?

    Cannot install updates or Store apps, error code 0x80072F8F-1_hdt_health.png

    Cannot install updates or Store apps, error code 0x80072F8F-2_hdt_error.png

    Cannot install updates or Store apps, error code 0x80072F8F-3_scan_disc.jpg

    Cannot install updates or Store apps, error code 0x80072F8F-4a_services_1.jpg

    Cannot install updates or Store apps, error code 0x80072F8F-4b_services_2.jpg
      My Computer


  10. Posts : 7,257
    Windows 10 Pro 64-bit
       #10

    Have you tried the Windows Store troubleshooter?
      My Computers


 

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