Unable to download from MS Store or get Updates.

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  1. Posts : 5
    Windows 10
       #1

    Unable to download from MS Store or get Updates.


    Unable to download from MS Store or get Updates. I have followed so many suggestions. Services, WSReset.exe, Turning AV off/on, Firewall On/Off, Deleting files and folders, Reset my router, ect... I have the exact same problem on my Main PC and Laptop. If anyone has seen a Magic fix, please let me know.
      My Computer


  2. Posts : 36,245
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    I have the exact same problem on my Main PC and Laptop
    Suggests an issue with your ISP/ DNS, unless you have the same configuration problem with both machines.
    When did this start?
    Can you download and browse normally otherwise?

    Are you using a VPN? Have you tried changing your DNS? (DNSJumper - free- makes that easy, and finds the fastest one too).

    What security software esp. firewall are you using?

    And you could take your laptop to e.g. a friend's house and try it on their connection... relatively easy check.

    Unable to download from MS Store or get Updates.
    Do you get an error message? If so, what? Screenshots please?

    To post a screenshot please use the Insert Image icon above your post.

    Please run these troubleshooters and post screenshots of the result:
    Run Windows Store Apps Troubleshooter in Windows 10


    Windows Update Troubleshooter (via Settings)
      My Computers


  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    "Suggests an issue with your ISP/ DNS, unless you have the same configuration problem with both machines."
    I use Googles DNS servers.
    "When did this start?"
    Best I can say is months ago.
    "Are you using a VPN?"
    Only when downloading Torrents
    "Have you tried changing your DNS?"
    Yes
    "What security software esp. firewall are you using?"
    Malwarebytes and Windows Firewall
    "And you could take your laptop to e.g. a friend's house and try it on their connection..."
    Done that with same ISP and another ISP... Same problem with both.

    Thanks for helping.
      My Computer


  4. Posts : 36,245
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Thanks. Please post any error messages to show what's happening and run the troubleshooters..
      My Computers


  5. Posts : 1,597
    Windows 10 HOME 64-BIT
       #5
      My Computer


  6. Posts : 36,245
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #6

    Unable to download from MS Store or get Updates.
    - which updates do you mean? I realised I thought you meant Windows updates.. could you clarify?

    These may help..
    Clear and Reset Store Cache in Windows 10
    Re-register Microsoft Store app in Windows 10

    and see
    Turn On or Off Automatic Updates for Apps in Windows 10 Store
      My Computers



  7. Posts : 5
    Windows 10
    Thread Starter
       #7

    Did all of that and still a no go... And yes, I was talking about Windows Updates.
      My Computer


  8. Posts : 36,245
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #8

    Thanks for clarifying that.

    What does the Windows Update Troubleshooter report? (asked above)
      My Computers


  9. Posts : 5
    Windows 10
    Thread Starter
       #9

    dalchina said:
    Thanks for clarifying that.

    What does the Windows Update Troubleshooter report? (asked above)
    Nothing at all... Found the latest update. Installed Downloads just sit there.
      My Computer


  10. Posts : 36,245
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #10

    Sorry, that's unclear. Do you mean Windows Update is now working... or not?

    Installed Downloads just sit there.
    - so the downloads intalled and you are just sitting there? Or...?

    Do you mean the Windows Update Troubleshooter didn't work and didn't appear, (nothing at all) or that it showed there was no problem?

    Screenshots really help. Did you see this?
    Unable to download from MS Store or get Updates.-snap-2019-09-29-06.23.45.png

    So, given the lack of clarity and assuming that Windows update does not work, please do this:
    a. Reset Windows Update in Windows 10

    b. Download and use Tweaking.com's free repair tool. (Note: this has helped others).
    Tweaking.com - Windows Repair Free/Pro

    Run repairs 3,4,16,25
    Restart and try Windows Update. Thanks.
      My Computers


 

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