win10 18.03 failed install 0x80073712

  1. Posts : 9
    win 10

    win10 18.03 failed install 0x80073712

    good day all
    my child hasn't been keeping up with windows up dates and there was a hickup .
    my child has a laptop with no cd/dvd dis player, so i'm tring to use a usb key with Win10_1903_V1_English_x64.iso image installed with Rufus.
    the computer has installed all updates listed except :
    win10 18.03 failed install 0x80073712-screenshot-2019-09-20-09-09-47.png
    then i get this :
    win10 18.03 failed install 0x80073712-screenshot-2019-09-19-21-05-16.png
    error: 0x80073712
    witch leads me to running this command to fix :
    DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:\Source\SxS /LimitAccess
    D:\Source\SxS = usb Win10_1903_V1_English_x64 installed on key with Rufus.
    when the above line DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:\Source\SxS /LimitAccess is ran as admin i get this :
    win10 18.03 failed install 0x80073712-screenshot-2019-09-19-21-07-49.png
    right now i'm downloading :
    but the version in the admin terminal says 17.134.165 so i'm not sure this is going to help me ?

    im not sure what to do to correct this problem, i do have the CBS.log and the dism.log i can post .
      My Computer

  2. Posts : 34,880
    Win 10 Pro (1903) (2nd PC is 21H2)

    Hi, you could start with basic checks on the disk and file system:
    HD Tune Health and Error scan tabs (free)
    If ok run
    chkdsk c: /scan
    from an admin command or Powershell prompt.

    Make sure you have a full backup before making any major changes: tenforums repeatedly recommends using disk imaging e.g. Macrium reflect (free) + large enough external disk for image files.

    You don't want to end up with an unbootable PC or lose data...

    If chkdsk was ok, you could then try this just to see if it works:
    Log in as normal
    Plug in your 1903 usb disk
    Browse to that
    Double click setup.exe

    This will start an upgrade- choose NOT to accept updates as this simplifies this and reduces the chance of failure.

    Doing this may avoid repairing the current OS.
      My Computers


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