Windows 10 required update cause screen to go blank

Click these four keyboard keys at the same time and report into the thread what you see and hear:
win + ctrl + shift + b

See if you can find/borrow an external monitor for testing purposes?


There are log collectors used in another forum room.
Run V2 and upload the results into this thread:
BSOD - Posting Instructions
BSOD - Posting Instructions

List any non-Microsoft antivirus software that was in use before the upgrade.
If ESET is installed then remove it using the applicable uninstall tool:
Uninstall ESET manually using the ESET uninstaller tool—ESET Knowledgebase
Uninstall ESET manually using the ESET uninstaller tool—ESET Knowledgebase

After completing the above steps place the computer in clean boot and report into the thread any changes:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

I tried it on a monitor as well as a different TV than the one it was originally connected to (an older Westinghouse one). It worked in both cases.

Since I didn't have much on the computer anyway other than some Movie apps, I decided to reinstall Windows 10 and it's now 1803. I don't recall whether I did anything driver related or some other settings.

So far it hasn't prompted the 1903 offer yet. Maybe I'll wait till it does and try accepting 1903 again after this fresh reinstall to "recreate the scenario" as close as possible and see if it happens again.

This is what I found out prior to reinstall.

--------------------------

Build 1903

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win + ctrl + shift + b

*Beep*
And it look like it reset the HDMI connection or something because an "HDMI 1080p 60Hz" popup appears briefly.

--------------------------

Graphics:

Intel HD Driver 9.17.10.4459 (it says that's the latest driver upon "update attempt")

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System Info

OS Name	Microsoft Windows 10 Pro
Version	10.0.18362 Build 18362
Other OS Description	Not Available
OS Manufacturer	Microsoft Corporation
System Name	EXTRA-TV
System Manufacturer	Acer
System Model	Veriton N2620G
System Type	x64-based PC
System SKU
Processor	Intel(R) Celeron(R) CPU 887 @ 1.50GHz, 1500 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date	Acer P11-A3L, 3/14/2013
SMBIOS Version	2.7
Embedded Controller Version	255.255
BIOS Mode	UEFI
BaseBoard Manufacturer	Acer
BaseBoard Product	Veriton N2620G
BaseBoard Version	1
Platform Role	Desktop
Secure Boot State	Off
PCR7 Configuration	Binding Not Possible
Windows Directory	C:\WINDOWS
System Directory	C:\WINDOWS\system32
Boot Device	\Device\HarddiskVolume2
Locale	United States
Hardware Abstraction Layer	Version = "10.0.18362.356"
User Name	EXTRA-TV\rasma
Time Zone	Eastern Daylight Time
Installed Physical Memory (RAM)	4.00 GB
Total Physical Memory	3.83 GB
Available Physical Memory	1.97 GB
Total Virtual Memory	4.52 GB
Available Virtual Memory	2.62 GB
Page File Space	704 MB
Page File	C:\pagefile.sys
Kernel DMA Protection	Off
Virtualization-based security	Not enabled
Device Encryption Support	Reasons for failed automatic device encryption: TPM is not usable,
	PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby,
	Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions	Yes
Hyper-V - Second Level Address Translation Extensions	Yes
Hyper-V - Virtualization Enabled in Firmware	Yes
Hyper-V - Data Execution Protection	Yes

What sources were used for drivers?
Is the BIOS up to date?

If there are no important files these are some options:
a) Place the computer in clean boot >upgrade to 1809
b) If 1809 is ok > upgrade to 1903
c) if there are any problems you can return to 1803 or troubleshoot

zbook said:

What sources were used for drivers?
Is the BIOS up to date?

If there are no important files these are some options:
a) Place the computer in clean boot >upgrade to 1809
b) If 1809 is ok > upgrade to 1903
c) if there are any problems you can return to 1803 or troubleshoot

I meant, I don't recall what I did regarding drivers with the old 1803 before I upgraded to 1903. It was a long time ago and I may or may not have done something. The current 1803 is only using drivers provided by Windows 10 so when it prompts me for upgrading to 1903, presumably I haven't touched it so we'll see if I get the same problem.

The BIOS appears to not be up to date. Prior to reinstalling Windows, I did actually try to flash it with the latest one, but it said it was incompatible.

Using clean install drivers is a "vanilla install" and is a method for testing hardware.
If there are no unexpected shutdowns /restarts you can
a) manually install tested drivers followed by Windows updates
b) clean install a more recent Windows version
c) continue to use the computer with only windows installed drivers
d) an additional option is to install computer and component manufacturer drivers, install applications, files, etc. and make a backup image

If you need help with GPU hardware or drivers you can open a new thread in the applicable forum room.

What is the trigger that makes it prompt you the 1903 update offer?

I left the computer completely on for over a day and haven't gotten the "automatic download / optional upgrade" or whatever for the ending support update message that I got before. Is there a specific day of the week that this will trigger? Like weekend perhaps?

Thanks.

rasmasyean said:

What is the trigger that makes it prompt you the 1903 update offer?

It's unknown.
End users can upgrade with the upgrade assistant or iso.
If you anticipate problems the best method is with an iso.

I did a manual Windows Update to 1903. I got the same problem.
Interestingly, halfway through the update process, the screen already goes blank. I had to connect a different monitor to see the update % progress. So it seems the driver doesn't work with my Westinghouse TV shorlty after that part has installed or something I guess.

In Device Manager, it says:
Intel Corporation
5/19/2016
9.17.10.4459

In Graphics Properties, it says:
Digital Television LD-4080

That's the model of my TV.
Westinghouse 40" 1080p 120Hz LED-LCD HDTV LD-4080
Westinghouse LED-LCD HDTV LD-4080 - Newegg.com

1) Run setupdiag > post a share link into the thread using one drive, drop box, or google drive:
https://docs.microsoft.com/en-us/win...rade/setupdiag

2) Open administrative command prompt and type or copy and paste:
3) sfc /scannow
4) dism /online /cleanup-image /scanhealth
5) dism /online /cleanup-image /restorehealth
6) sfc /scannow
7) chkdsk /scan
8) wmic recoveros set autoreboot = false
9) wmic recoveros set DebugInfoType = 7
10) bcdedit /enum {badmemory}

11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

12) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)