Windows 10 required update cause screen to go blank

Page 2 of 4 FirstFirst 1234 LastLast

  1. Posts : 64
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       #11

    I found a DVI-to-VGA cable and it successfully worked around the HDMI blank screen bug! lol Now it's all blurry.
    Thanks for all the help.

    setupdiag
    -------------
    https://1drv.ms/u/s!AsJcormXREOniDmJUPizlXbM4Fjm?e=mDDkSu

    cmd (also in above link as "Windows 10 1903 CMD debug.txt")
    ------
    Microsoft Windows [Version 10.0.18362.356]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.356
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.356
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    222464 file records processed.
    File verification completed.
    12134 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    24566 reparse records processed.
    330324 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    24566 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    53931 data files processed.
    CHKDSK is verifying Usn Journal...
    35702208 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    30301183 KB total disk space.
    19131440 KB in 105207 files.
    121508 KB in 53932 indexes.
    0 KB in bad sectors.
    309075 KB in use by the system.
    41472 KB occupied by the log file.
    10739160 KB available on disk.

    4096 bytes in each allocation unit.
    7575295 total allocation units on disk.
    2684790 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-A01AS8I\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-A01AS8I\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    C:\WINDOWS\system32>bcdedit /enum {badmemory}
    RAM Defects
    -----------
    identifier {badmemory}

    C:\WINDOWS\system32>


      My Computer


  2. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.
    How is the computer functioning now?
      My Computer


  3. Posts : 64
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       #13

    zbook said:
    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.
    How is the computer functioning now?
    Same behavior. Screens goes blank shortly after login.

    Interesting, if I connect the DVI-to-VGA cable along with the HDMI cable. The HDMI shows the extended Desktop. But again, the HDMI part goes blank after a short duration and it's left with the single Desktop (in this case the VGA one) as if the HDMI monitor was not connected. It doesn't have a "no signal"; it's just blank. Sometimes I even get a "something was connected/disconnected sound" as the HDMI signal goes blank in this case.
      My Computer


  4. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    There are log collectors used in another forum room.
    Run each V2 and DM and upload results into this thread:
    BSOD - Posting Instructions
      My Computer


  5. Posts : 64
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       #15

    OK, I'm not sure what worked and what didn't but the DM seemed like it worked...after I finally figured out you needed to close the system info window to let it complete. BUT...it never creates some thing on the Desktop like it says it does.

    The V2 seemed to not work. It always times out at the exact same spot (see below V2 CMD print).

    V2 CMD print:

    Generating system information report, this may take a while...
    Downloading autorunsc...
    Launching elevated script...
    Running DirectX diagnostics...
    Exporting Application event Log...
    Exporting System event log...
    Exporting Kernel PnP event log...
    Gathering device driver information...
    Checking power settings...
    Getting hardware information...
    Listing installed software...
    Listing installed Windows updates...
    Finding network information...
    Examining hosts file...
    Creating Windows license report...
    Waiting for dxdiag.exe to finish...
    Waiting for driverquery.exe to finish...
    Killed driverquery.exe due to 60 second timeout.
    PS C:\Users\rasma\Downloads\V2 log collector 1.02>


    But,
    I found that it creates a folder on the Desktop ( DESKTOP-A01AS8I-(2019-09-25_11-17-45) ). I placed it in the link below as well.

    https://1drv.ms/u/s!AsJcormXREOniDmJUPizlXbM4Fjm?e=mDDkSu

      My Computer


  6. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    The logs started on 9/20/2019.
    There were unexpected shutdown /restarts displayed in the logs.
    These can be seen in the logs for:
    a) manual power off
    b) BSOD
    c) Temperature/malfunctioning hardware

    The previous system shutdown at 2:15:58 AM on ?9/?21/?2019 was unexpected.
    Date: 2019-09-21T20:50:39.870
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Check the date and time to see if this was a manual power off.


    Open the computer manufacturer's website > support > enter the product or serial number or model > view drivers and BIOS > post a URL or hyperlink into the thread


    Acer has only tested drivers up through windows 8.
    All drivers for Windows 10 are on a trial and error basis for performance.

    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

    One of these may be the Realtek card reader.
    If you don't use it then check for others.

    Run Intel driver and support assistant to see if it finds any drivers that need updating:
    Intel(R) Driver & Support Assistant
      My Computer


  7. Posts : 64
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       #17

    zbook said:
    The logs started on 9/20/2019.
    Date: 2019-09-21T20:50:39.870
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Check the date and time to see if this was a manual power off.
    That was a while ago and I don't remember, but I could have just pulled the plug.


    zbook said:
    Open the computer manufacturer's website > support > enter the product or serial number or model > view drivers and BIOS > post a URL or hyperlink into the thread
    I tried to do the latest one (or some other one as well) and it doesn't work. It tells me it's not compatible.
    _____________________________
    C:\Users\rasma\Downloads\BIOS_Acer_P21.B0_A_A\WIN\win64>afuwinx64 ..\..\ROM\C41A1075.cap /P /B /N /R
    +---------------------------------------------------------------------------+
    | AMI Firmware Update Utility v3.03.00 |
    | Copyright (C)2012 American Megatrends Inc. All Rights Reserved. |
    +---------------------------------------------------------------------------+
    Reading flash ............... done
    Secure Flash enabled, recalculate ROM size with signature...
    - FFS checksums ......... ok
    4 - Error: ROM file ROMID is not compatible with existing BIOS ROMID.

    C:\Users\rasma\Downloads\BIOS_Acer_P21.B0_A_A\WIN\win64>


    zbook said:
    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

    One of these may be the Realtek card reader.
    If you don't use it then check for others.
    Yes, only the Realtek card reader gives the error. I don't use it.



    zbook said:
    Run Intel driver and support assistant to see if it finds any drivers that need updating:
    Intel(R) Driver & Support Assistant
    It didn't find any updates.


    I found a DVI-to-HDMI cable which is a workaround to the problem. It doesn't have sound but I can attach cheap speakers I have that actually sound better than the ones from the TV. lol

    Or I can reinstall 1803 and leave it at that forever...or until my TV / computer breaks and I guess :)

    Unless you guys have any other suggestions.
      My Computer


  8. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    Please post a link for the computer or motherboard website for drivers and BIOS.
      My Computer


  9. Posts : 64
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       #19

    Product Support for
    Veriton N2620G
    Model Name: VN2620G


    https://www.acer.com/ac/en/US/content/support-product/4573?b=1
      My Computer


  10. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Sometimes the latest drivers can be problematic.

    Make a backup image using Macrium and save the image to another drive or the cloud:

    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect

    With a backup image you can perform trial and error steps to see if you can improve performance.

    For example:

    Try an older operating system > return to the current operating system
    Try older drivers > return to the current drivers
    etc.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:03.
Find Us




Windows 10 Forums