Windows 10: Unable to download the "Get Windows 10 App" update

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  1.    09 Aug 2015 #11

    Right, I've been reading all the guides and troubleshooters and what not. For whatever reason though, my settings page does not have the simple "Activate" button to click. It just tells me to enter a product key or go to the store. It wont even give me the phone number for the phone activation anymore. I'm trying to attach a screenshot so you can see what I mean, but my processor being drained has made even that somewhat difficult.
      My ComputerSystem Spec


  2. Posts : 14,948
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       09 Aug 2015 #12

    Zibeltor said: View Post
    . For whatever reason though, my settings page does not have the simple "Activate" button to click. It just tells me to enter a product key or go to the store. It wont even give me the phone number for the phone activation anymore. .
    If it looks like this you're activated(note the text):

    Click image for larger version. 

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      My ComputersSystem Spec

  3.    09 Aug 2015 #13

    Yeah, except my screen says exactly the opposite. Sorry for the delay, I eventually just decided it'd be faster to switch back to my laptop.Click image for larger version. 

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      My ComputerSystem Spec


  4. Posts : 14,948
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       09 Aug 2015 #14

    The key that's showing is a generic key to install Win10. Download ShowKeyPlus from @Superfly here in the forums to see if what you OEM or Original key was/is.

    Click image for larger version. 

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    Before posting a window shot of it click on the key numbers to hide all but the last four characters.

    One question though, you did upgrade first, correct? Otherwise if you directly clean installed without upgrading, you're not going to be able to activate without a Win 10 key. For the free upgrade you must do it either through windows update or download the ISO through the media creation tool, and mount it in file explorer then click setup.exe.
      My ComputersSystem Spec

  5.    09 Aug 2015 #15

    Uh, oh... no, I've only installed an OS once before and I thought I had to boot from the USB itself; I didn't know I was just supposed to run a .exe from inside the iso file. Does this mean I have to try to roll back to Win 7 and start over? For some reason, ShowKeyPlus said my product key from the sticker on my box was invalid and that my OEM key was "not present in the firmware." Is there a way to fix that? I saved a backup of my Win7 system on an external hard drive.
      My ComputerSystem Spec


  6. Posts : 14,948
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       09 Aug 2015 #16

    You need to reimage 7 then run setup.exe from the win10 ISO.
      My ComputersSystem Spec

  7.    09 Aug 2015 #17

    Do you happen to have a link for a guide to that handy? Want to make sure I don't mess it up. Would it be possible to just use a backup I have saved from when the PC was still in Windows 7?
      My ComputerSystem Spec


  8. Posts : 14,948
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       10 Aug 2015 #18

    When you say "Backup" do you mean a "System Image"? Then yes.

    https://www.tenforums.com/tutorials/2...tallation.html
      My ComputersSystem Spec

  9.    10 Aug 2015 #19

    I think I have both, actually. So, the system image will work, but not the backup--good to know. Then then I'd just upgrade to Windows 10 from the same USB drive, but instead of booting from it, click the setup.exe in it. But I was actually wondering if the system image or backup could work to provide me the "original" product key or whatever I need to activate my versions of Windows, just so that I can upgrade and do the clean install of Windows 10 without having to reimage back to Win 7 again. I noted the ShowKey program had a "Recover from backup" type option, but I wasn't sure if that would work for this situation.
      My ComputerSystem Spec


  10. Posts : 14,948
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       10 Aug 2015 #20

    Zibeltor said: View Post
    I think I have both, actually. So, the system image will work, but not the backup--good to know. Then then I'd just upgrade to Windows 10 from the same USB drive, but instead of booting from it, click the setup.exe in it. But I was actually wondering if the system image or backup could work to provide me the "original" product key or whatever I need to activate my versions of Windows, just so that I can upgrade and do the clean install of Windows 10 without having to reimage back to Win 7 again. I noted the ShowKey program had a "Recover from backup" type option, but I wasn't sure if that would work for this situation.
    From the Win7 to Win10 thru setup.exe will work(that's how I did my laptop for "RTM") you don't have to enter a key during the upgrade process or after, it should be automatic, or the very least, in Activation in the settings app. It might take a few tries, depending how busy their servers are, just be patient and keep trying.

    As for
    . I noted the ShowKey program had a "Recover from backup" type option, but I wasn't sure if that would work for this situation
    You'll have to ask Superfly on his thread(where you downloaded from).
      My ComputersSystem Spec


 
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