Failed Forced v.1903 Update...

jamis · 31 Aug 2019

The automatic forced update to v.1903 on my system failed during the night a couple of days ago. The v.1903 update took 11.5 hours to download/install and another hour to do the update. Then another hour to download and install two additional updates. No errors listed in update history, but the desktop, Firefox, and Windows Live Mail were completely trashed ( there were other apps possibly affected). All mail folders and all bookmarks were lost as well as the setups for each app. Restoring v.1809 from the windows.old folder. The restore to V.1809 went well and restored Firefox, Windows Live Mail, and the desktop to what they were before the v.1903 update. Update and Security panel now shows that there were two installs of v.1903 with the first failing with error code 0x802400d and the second automatically restarting and completing successfully. That hadn't been displayed before for some reason. The Update History panel shows three feature updates: the second 1903, the first failed 1903 and the old 1809 with the correct date (May 15, 2019). The About System panel shows v.1809 bld 17163.678 being installed. WU has done two autoupdate checks since the v.1903 debacle and states the system is up to date. Of course, the "Download and Install" link is now gone from the WU panel.

My questions concern WU doing an unrequested 1903 update someday, or will it think 1903 is installed and I will eventually have to download an ISO to update to v.1903? Or worse, will WU download and try to install CUs for 1903 on an 1809 system?

zbook · 31 Aug 2019

It is likely to attempt to reinstall Windows at an unexpected time.

Failed Windows upgrades can be troubleshooted.

1) Make a backup image and save the image to another disk drive or to the cloud:
Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect

2) Create a new restore point:
Create System Restore Point in Windows 10

3) Run setupdiag > post a share link into the thread using one drive, drop box, or google drive
https://docs.microsoft.com/en-us/win...rade/setupdiag

jamis · 01 Sep 2019

zbook said:

It is likely to attempt to reinstall Windows at an unexpected time.

Failed Windows upgrades can be troubleshooted.

1) Make a backup image and save the image to another disk drive or to the cloud:
Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect

2) Create a new restore point:
Create System Restore Point in Windows 10

3) Run setupdiag > post a share link into the thread using one drive, drop box, or google drive
https://docs.microsoft.com/en-us/win...rade/setupdiag

1. I have System Image Saves from right after v.1809 was installed and one from right after the restore from Windows.Old.
2. I did a restore point right after the v.1809 restore from Windows.Old.
3. SetupDiagResults.log shows no matches. Likely due to the restore of v.1809.

I'm perfectly willing to wait until v.1809 EOL before going up to v.1903, despite MS's "infinite wisdom".

zbook · 01 Sep 2019

This is a Windows upgrade troubleshooting list that has common steps when using a bootable windows 10 iso:

Code:

UPGRADE CHECK LIST:
Run through this check list before the next upgrade attempt:

1) remove nonessential hardware
docks
USB devices
printers
headset
speakers
joysticks
projectors
scanners
plotters
portable optical drives (CD, DVD)
microphones
cameras
webcams
smartphones
bluetooth devices
USB drives (other than a windows 10 iso if used for the upgrade)
USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
secondary monitors


2) These should be the only attached devices:
wired mouse
wired keyboard
monitor

Any of these that have been done in the past week are not necessary to repeat:


3) open administrative command prompt and type or copy and paste: (repair file system)
chkdsk /r /v 
This may take many hours so plan to run overnight
Find the chkdsk report in the event viewer using the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

4) open administrative command prompt and copy and paste: (repair operating system)
sfc /scannow 
dism /online /cleanup-image /restorehealth 
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) update windows (have all recommended updates installed) and reboot after updates

6) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

7) List and uninstall all non-Microsoft firewall software

8) List all Microsoft and non-Microsoft drive encryption software. 
Uninstall all non-Microsoft disk encryption software

9) Run disk cleanup to clean temporary and system files

10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

11) Place the computer in clean boot:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


12) Detach all SATA devices other than the disk drive that has the Windows operating system
(Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
(Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)

13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

jamis · 02 Sep 2019

I guess I got my answer. Immediately after boot up this morning, at 6:53 A, WU did an auto update of a CU for v. 1809. I manually restarted the system and the CU is installed. WU still shows the three feature updates, but the bld. remains the same for v.1809. The download and install link remains missing from the WU panel.

zbook · 02 Sep 2019

These are some options:

a) continue using the current operating system after end of support with increased security risks
b) perform a reset save files (reinstall drivers and applications)
c) perform a reset remove files or clean install
d) troubleshoot