Installed latest Windows update but after all there is no sound Solved

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  1. Posts : 20
    Win 10 Pro (1709)
    Thread Starter
       #11

    dalchina said: View Post
    Could be your MBO can't be upgraded beyond a certain build for which a driver is delivered automatically.
    ...
    Download Gigabyte GA-Z97-HD3 (rev. 2.0) Realtek HD Audio Driver 4.31 for Windows 10, Windows 10 64 bit
    Damn. I tried to experiment with those drivers and ended up not having sound even on my old build. I thought I will be happy with this driver 4.31. But it didn't had Realtek HD Audio manager, besides the install of it ended up with the error code 0x000005B3. As a result there were more functions at sound icon, but there were no manager. And I needed that to set equalizer.

    So I thought I have to install a bit older versions. First I went to device manager, Sound, Video and game controllers and uninstalled everything there. Then tried to install driver versions from GA-Z97-HD3 (rev. 1.0) | Motherboard - GIGABYTE Global
    and Agree to Download - REALTEK

    But these two as well as yours ended up in install error 0x000005B3.

    So now I have no sound.
    Dxdiag tell me that I even "No sound card is found. If one is expected, you should install a sound driver provided by the hardware manufacture".

    I thought this will be easy.
    Help me.

    - - - Updated - - -

    Damn, the only solution is described here: HOW TO FIX: W10 1803 update causes all audio devices to disappear, stop working : techsupport

    - - - Updated - - -

    Now tell me how to reach Realtek HD audio manager window. It's specific speaker icon has to be inside quick launch bar in hidden icons sub-bar. That's the problem with every new windows build.

    Important files that ends with 64 are put to Programs and Files (x86). I don't think it's ok.
    Though sound is returned but I can't find
    Realtek HD audio manager.

    Last edited by Tomasm21; 4 Weeks Ago at 19:16.
      My ComputerSystem Spec

  2. dalchina's Avatar
    Posts : 19,926
    Win 10 Pro (1903)
       #12

    You could confirm whether your sound is actually working (cable/hardware) using a live boot disk. If the problem is hardware, there's no point pursuing software solutions, but if you can verify the hardware works, so much the better.

    You could try a linux boot disk or create one using this:
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru
    - a very useful tool.
      My ComputersSystem Spec


  3. Posts : 20
    Win 10 Pro (1709)
    Thread Starter
       #13

    dalchina said: View Post
    You could confirm whether your sound is actually working (cable/hardware) using a live boot disk. If the problem is hardware, there's no point pursuing software solutions, but if you can verify the hardware works, so much the better.

    You could try a linux boot disk or create one using this:
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru
    - a very useful tool.
    Speakers actually work. Everything is ok with hardware. Something happened to software.
    You are offering me some rescue disk. My Operating system works ok. Bad happened only after windows update.
    Then I reverted back to the old build and everything was perfect again. I had Realtek HD audio manager.
    But I tried to install your offered 4.30. I had to go to device manager and remove all existing drivers. And then tried to install your recommended one. The install didn't went so well. It has ended up with an error 0x000005B3. There was no sound.
    But I went to device manager and there was this this installment but under "Other devices" entry. I had to update it and to point it to "Sound, Video and game controllers". Only then suddenly sound was restored and everything had functions except the manager. I need that manager to set equalizer. After this I tried to uninstall sound drivers again and then install those downloaded again. This time there were no errors and OS asked to restart. But in the result there was no sound at all or there was basic sound without Realtek HD audio manager.

    Are you trying to say that after common install everything should be in its place and the Realtek HD Audio Manager files(libraries, exes) must be added to it's place in C:\Program Files\Realtek\Audio\HDA? (in my OS these folders are empty) and available? But directory at C:\Program Files (x86)\Realtek\Audio\Drivers is not empty, it contains "RtlUpd64", "USetup.iss".

    Are you suspecting that something is wrong with my OS and I should take these repair tools "Kyhi's rescue Disk" and do repair? And I don't know what exactly to do. Would this fix my issue? Or should I reinstall whole OS? I don't want to reinstall because I will lose all disk partitions and files.

    I have updated Nvidia graphic driver which therefore installed its own NVidia High definition audio. It appeared in Device manager. I thought this would fix problems but it didn't
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  4. dalchina's Avatar
    Posts : 19,926
    Win 10 Pro (1903)
       #14

    and I should take these repair tools "Kyhi's rescue Disk" and do repair?
    A boot disk is not primarily about repairing an OS. It lets you boot independently of the OS installed on your internal disk, and, depending on the content of the disk, makes some tools available.

    The point of using it as I suggested was to verify that sound hardware on your PC was working, given you said the device was not being detected.

    Illustration: with a live boot disk, you could even boot your PC from that without ANY disks in your PC.

    Note: you need to be able to create a bootable flash drive from the iso you download. The iso is
    - NOT INTENDED to repair an OS
    - NOT capable of being used to install an OS

    Rather consider it like a toolbox.

    Further: a bootable Win 10 installation medium (which can install Win 10) can be used to boot to a command prompt, trigger System Restore, Go back to the previous build, perform Startup Repair e.g.

    It does not provide the range of tools Kyhi's does, nor does it provide a familiar Win 10 environment.

    Hope that clarifies that.
      My ComputersSystem Spec


  5. Posts : 20
    Win 10 Pro (1709)
    Thread Starter
       #15

    Issue resolved


    After thorough research at last I have solved the problem. It wasn't very hard. But in that previous state I was feeling helpless when I couldn't correctly install the driver. The solution provided Usha A. who is Microsoft Windows Advisor. It was through live chat at Microsoft Windows

    Firstly I had to uninstall all installed audio drivers. Before this, I tried to uninstall it through Device Manager. But it actually didn't uninstalled the device or the driver. It was only uninstall imitation. After such "uninstall" Realtek directories still persisted at C:\Program Files (x86)\Realtek and C:\Program Files\Realtek.

    The real uninstall was only after uninstalling "Realtek High Definition Audio Driver" through appwiz.cpl opened using windows logo+R. It opens Control Panel\Programs\Programs and Features which I was unable to find using Windows Settings through Start Menu. It opens uninformative white field with several large icons to settings. Then by pressing Apps and then Apps & Features also brings such list. It looked different because in white field. I like the old one which is more informative because of design and many entries can be seen. So in default windows apps list I couldn't notice "Realtek High Definition Audio Driver" but only "Realtek Ethernet Controller Driver; 3,75 MB", I swear. But now after proper Realtek HD audio driver install the entry "Realtek High Definition Audio Driver" can be seen in that default apps list.

    At last I can use Realtek HD audio Manager. There are 9 files at C:\Program Files\Realtek. Never uninstall driver through Device Manager because it won't work.

    Next I downloaded appropriate audio codec at GA-Z97-HD3 (rev. 1.0) | Motherboard - GIGABYTE India and installed it. This time there was no 0x000005b3 error. OS asked to restart and after all - voila everything works as it should.

    I will not update windows to new builds because it will ruin my driver and sound will not work again. My OS is scheduled to upgrade itself through critical update. It will be on the 29th of August. I must stop the OS from updating itself. Can you tell me the way how to stop Windows Updates?
    Windows doesn't think with mind. It installs new drivers that are inappropriate for the motherboard.

    See, dalchina, I don't need that "Kyhi's Rescue Disk". The solution was simple, but I was unable to find it due to inappropriate Windows behavior.

    Tell me how to stop Windows Updates. Or at least how to prevent it to touch my sound driver codec.
      My ComputerSystem Spec

  6. dalchina's Avatar
    Posts : 19,926
    Win 10 Pro (1903)
       #16

    Thank you for your reply.

    Tell me how to stop Windows Updates.
    I obey your command, my lord.

    Please search the forum for 'Stop Windows updates completely'.

    Your first result should be a thread for a tool.

    You can then use WUMT/Sledgehammer (search) free to manually check and selectively apply updates.
      My ComputersSystem Spec



  7. Posts : 20
    Win 10 Pro (1709)
    Thread Starter
       #17

    Alright I stopped Windows Update through Services.
    Thank you.

    But what if I let Windows to update itself, but when it changes sound driver I would reinstall same old sound driver that fits my motherboard again?
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  8. dalchina's Avatar
    Posts : 19,926
    Win 10 Pro (1903)
       #18

    Stopping windows update by trivial means is readily overcome by MS. That's why such a tool was developed.= - through experience of that.
      My ComputersSystem Spec


  9. Posts : 20
    Win 10 Pro (1709)
    Thread Starter
       #19

    dalchina said: View Post
    Stopping windows update by trivial means is readily overcome by MS. That's why such a tool was developed.= - through experience of that.
    Alright. I have downloaded "Windows Update MiniTool 20.12.2016". I launched the exe and on the lower left corner Disabled automatic updates.
    In Windows settings at Windows Update appeared red note: "*Some settings are managed by your organization" and down below: "*We'll automatically download and install updates, except on metered connections (where charges may apply). In that case, we'll automatically download only those updates required to keep Windows running smoothly."

    Let's see whether updates will happen.

    When I click Start menu Power button there are five commands instead of three: Sleep, Update and shut down, Shut down, Update and restart, Restart. I want to get rid of those two offering to update. Is there a way?

    I have also uninstalled older Realtek driver which was from motherboard manufacturer page and installed the one you offered. It's because when using older driver Realtek HD Audio Manager popup dialog kept popping up just because it was thinking that my Line out or microphone cable was plugging in or out. But it didn't. Looks like with newer driver it happens the same but more rare. Perhaps for this I have to go to Connector Settings and to switch off function called "Enable auto popup dialog, when device has been plugged in".

    Thank you.
      My ComputerSystem Spec


 
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