Stuck on Windows 10 1709, can't update. Error code: (0x80070003)

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  1. bfl
    Posts : 5
    Windows 10
       #1

    Stuck on Windows 10 1709, can't update. Error code: (0x80070003)


    Hi all

    I've been banging my head against the wall trying to update from 1709 to the newer feature updates, but they keep failing.

    Windows update keeps trying to install 1803 - it gets about 70% of the way through then gives error 0x80070003 and says the update failed. No more detail than that. I get a similar result with Windows Update Assistant, and the troubleshooter is useless.

    I've tried running the DISM and SFC scans, they return no errors, disabling everything running in the background or on startup (including my antivirus software). Same result.

    I've also tried directly updating from the ISO files. I couldn't find the ISO for 1803, but I've tried 1809 and 1903, but in both cases, the utility starts up, does some initial checks, and then gives an error 'Sorry, we're having trouble determining if your PC can run Windows 10', which I can't fathom, as I am well above the minimum specs and have over 200 gigs of free hard disk space.

    I'm starting to think that a clean install might be my only option, but I'd really rather avoid that if possible as it's a pain reinstalling everything, so I'm posting here in the hope that someone has a bright idea of something else I can try first.

    Any help gratefully appreciated. Many thanks.
      My ComputerSystem Spec

  2. dalchina's Avatar
    Posts : 19,950
    Win 10 Pro (1903)
       #2

    Hi, have you checked for any BIOS update?

    You can download the 1803 iso using the very often cited
    Heidoc iso downloader
    That said, 1803 is approaching end of life.

    (I keep mentioning it currently- but I don't think it's been added to the tutorial here on downloading iso's although I commented on it as a proposal).

    As 1803 is what's offered by Windows Update, it may be that some aspect of your configuration is deemed incompatible with later builds.

    As ever, before attempting a major change, ensure you have a current disk image to fall back on e.g. Macrium reflect (free).
      My ComputersSystem Spec


  3. bfl
    Posts : 5
    Windows 10
    Thread Starter
       #3

    Thanks for the reply.

    The BIOS was due an update, but having done so, it hasn't made any difference to the result, unfortunately.

    I also tried the 1803 ISO from the Heidoc tool, but I had the same 'Sorry, we're having trouble determining if your PC can run Windows 10' error.
      My ComputerSystem Spec

  4. dalchina's Avatar
    Posts : 19,950
    Win 10 Pro (1903)
       #4

    Hi, please look to see if any of these logs are created - check the section appropriate to your failure.
    https://support.microsoft.com/en-us/...sion-of-window

    You can zip them and attach them to your post.

    That said, it is often next to impossible to deduce much from them.

    Please post a full screenshot of your partitions using e.g. Minitool Partition Wizard (not Disk Management) expanding any columns of interest so all text is visible.


    See these threads which include examples of cases producing your message indicating configuration issues:
    https://answers.microsoft.com/en-us/windows/forum/all/were-having-trouble-determining-if-your-pc-can-run/57434ae6-89d7-41c6-9f00-4aa68f502a44

    "Sorry, we'''re having trouble determining if your PC can run Windows 10" : windows

    Having a clear view of your partitions will probably be significant.

    Is your Windows MBR or UEFI? Have you made any partition changes since the last Win 10 installation?

    Naturally feel free to research the message and error number.

    You can try a clean boot, disable security software, disconnect any unnecessary peripherals, uninstall anything that modifies the GUI, and retry of course. When you do, choose not to accept updates - you can disconnect the internet.

    Please check News items on the relevant builds to see if any blocks are listed. (News section). There is an issue with some versions of the Intel Rapid Storage driver, for example.
      My ComputersSystem Spec


  5. bfl
    Posts : 5
    Windows 10
    Thread Starter
       #5

    My windows is MBR. I'm running it on a 500GB Samsung 850 Evo. I did a fresh install of Windows when I upgraded to the SSD a couple of years ago, and haven't made any changes to the partitions since.

    The threads you have linked seem to suggest that there is a problem with active partitions that might cause the error? I don't really follow (and messing with them seems dangerous if you're not sure what you're doing), but I've posted the partition screenshot.

    I've also posted the error log of the last failed update. I'm not sure how to interpret it.

    Thanks once more for your help.
    Attached Thumbnails Attached Thumbnails Stuck on Windows 10 1709, can't update. Error code: (0x80070003)-partitions.jpg  
      My ComputerSystem Spec

  6. dalchina's Avatar
    Posts : 19,950
    Win 10 Pro (1903)
       #6

    For info: Active partition:
    windows 10 - Which partition to make active? - Super User
    Should System Partition Be Active Partition for Normal Boot?

    Try the simple things first:
    From an admin command or Powershell prompt run
    chkdsk c: /scan
    if ok, continue, else similarly run
    chkdsk c: /F
    Your PC will need to restart. You can get results thus:
    How To Extract The Check Disk (CHKDSK) Logs From Event Viewer on Windows

    Noted you've done a SFC scan.

    If ok, continue:
    Reset Windows Update in Windows 10
    then

    Using a 3rd party partition manager, increase the size of the Recovery partition (last on your system disk in your case) to, say, 600Mb.

    Try a clean boot, disable security software, disconnect any unnecessary peripherals, uninstall anything that modifies the GUI, and retry of course.
    When you do, choose not to accept updates - disconnect the internet just to make sure.

    However, I doubt this will change things somehow. And as ever, make sure you have a current disk image before starting.

    Please also check carefully for e.g.
    Setuperr.log and Setupact.log from
    C:\$Windows.~BT\Sources\Rollback\

    and

    C:\$Windows.~BT\Sources\Panther
    You can open the folder by typing the path in Run or after showing hidden files and viewing via file explorer.
    Last edited by dalchina; 17 Aug 2019 at 00:58.
      My ComputersSystem Spec



  7. bfl
    Posts : 5
    Windows 10
    Thread Starter
       #7

    I've tried all of that. Still no joy.

    There is an error log in the 'Panther' directory:

    Code:
    2019-08-24 19:42:39, Error                 CONX   ConX::Compatibility::CSystemAbstraction::GetDiskFreeSpaceW: Failed to retrieve disk space info for [\\?\GLOBALROOT\Device\HarddiskVolume6\].[gle=0x00000015]
    2019-08-24 19:42:39, Error                 CONX   CFreeSystemPartitionDiskSpaceChecker failed. [Failed to determine the free disk space on the system partition.] HRESULT = 0x80070015[gle=0x00000015]
    2019-08-24 19:42:39, Error                 CONX   ConX::Compatibility::CCompatibilityHost::SetScanResult: Compat scan from provider wsc:setup: failed. HRESULT = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CDlpActionCompat::ExecuteSysReqScan(758): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CDlpActionCompat::ExecuteRoutine(616): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class ICompatAction> > > >::Execute(441): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CDlpTask::ExecuteAction(3259): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CDlpTask::ExecuteActions(3413): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CDlpTask::Execute(1644): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CSetupManager::ExecuteTask(2367): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CSetupManager::ExecuteTask(2330): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CSetupManager::ExecuteInstallMode(772): Result = 0x80070015
    2019-08-24 19:42:39, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(381): Result = 0x80070015
    2019-08-24 19:42:42, Error                 MOUPG  CSetupManager::Execute(273): Result = 0x80070015
    2019-08-24 19:42:42, Error                 MOUPG  CSetupHost::Execute(382): Result = 0x80070015
      My ComputerSystem Spec


  8. Posts : 404
    windows 10
       #8

    The error code in the log file seems to indicate "Path not found". We need the entire log file in order to get more details. Setuperr.log and Setupact.log
      My ComputerSystem Spec

  9. dalchina's Avatar
    Posts : 19,950
    Win 10 Pro (1903)
       #9

    You can zip (compress) these and upload them as attachments. (How? FAQ, forum usage at top if needed).
      My ComputersSystem Spec


  10. bfl
    Posts : 5
    Windows 10
    Thread Starter
       #10

    Panther.zip

    Thanks. Log files from my most recent attempt are attached.

    I'm getting a 'we can't determine if your PC has enough space for Windows 10' error. I have over 100GB free on drive C, and as advised above, have expanded my recovery partition so it now has over 600MB of free space.
      My ComputerSystem Spec


 
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