Windows 10 1709 can't update, Error: 0x800f081f

Bazooka Joe · 17 Jul 2019

Hi everyone,

Don't mind me if I make some mistake, I suppose many people had the same problem but as far as I undertand, solution/fix is unique.

Regarding my problem with Windows Update, it all started 1.5 year ago, when my system refused tu update. I'm using Windows 10 Enetrprise, Domain environment, and I'm stuck on 1709 version.
I tried everything, ISO update, SCCM 2016 deploy, regular Windows update from Microsoft server, Windows 10 Update Assistant...
SFC and DISM scans are not working (online, from usb stick, mounted source with DISM Tools, etc.), Microsoft App Store is broken (can't update/install apps), "Turn Windows features on or off" is just blank, when I download KB updates manually and try to install, it says something like: "The Update Is Not Applicable to Your Computer".

I tried all kinds of fixes I managed to find on the internet true this 1.5 year but with no luck. I'm really desperate for help, I don't have time to reinstall the whole system and setup everything from zero.

Thanks in advacne, to anyone who takes time and deals with this problem.

Windows 10 1709 can't update, Error: 0x800f081f-powershell.jpg

Windows 10 1709 can't update, Error: 0x800f081f-untitled.jpg

dalchina · 18 Jul 2019

I don't have time to reinstall the whole system and setup everything from zero.

Hi, for you, sadly after the event, I'm wondering if you have ever heard of disk imaging. Given a disk image- which you create manually or on a schedule, with perhaps a FREE program such as Macrium Reflect or its more competent licensed version, you can readily restore your system to a previous good state.
Best keep personal data off C: as far as possible to minimise disruption to that, of course.

Any disk or partition can be imaged. Disk imaging is recommended here time and again.

========================================
Start with basics. Disk and file system.

Download and run (or use the portable version) of e.g. HD Tune, its Health and Error Scan tabs and post the result.

If ok, then run
chkdsk C: /scan
from and admin command prompt or Powershell window.

If that fails, run
chkdsk C: /F
similarly. Your PC will need to restart.

If ok, see post #2 here:
Windows 10 Recovery Tools - Bootable Rescue Disk

Otherwise you will need to do an in-place upgrade repair install which keeps all apps and data.
For this you will need an iso of the same build/edition/base language
Search for
Heidoc iso downloader

Could you advise why you are using the Enterprise edition?

Bazooka Joe · 18 Jul 2019

dalchina said:

Hi, for you, sadly after the event, I'm wondering if you have ever heard of disk imaging. Given a disk image- which you create manually or on a schedule, with perhaps a FREE program such as Macrium Reflect or its more competent licensed version, you can readily restore your system to a previous good state.
Best keep personal data off C: as far as possible to minimise disruption to that, of course.

Any disk or partition can be imaged. Disk imaging is recommended here time and again.

========================================
Start with basics. Disk and file system.

Download and run (or use the portable version) of e.g. HD Tune, its Health and Error Scan tabs and post the result.

If ok, then run
chkdsk C: /scan
from and admin command prompt or Powershell window.

If that fails, run
chkdsk C: /F
similarly. Your PC will need to restart.

If ok, see post #2 here:
Windows 10 Recovery Tools - Bootable Rescue Disk

Otherwise you will need to do an in-place upgrade repair install which keeps all apps and data.
For this you will need an iso of the same build/edition/base language
Search for
Heidoc iso downloader

Could you advise why you are using the Enterprise edition?

Hi dalchina, thank you for trying to help.

Yes, I’ve heard of disk imaging, just we are not using it here on daily basis. This is business PC, that’s the reason for using Enterprise edition and also why it’s not possible to install fresh system.

I followed all the steps you provided but with no luck. HD Tune and chkdsk results you can see in attachment. Command chkdsk C: /F finished and after that I’ve followed post #2 from the link.

All the scans showed the same errors as I attached in my original post.

Windows 10 1709 can't update, Error: 0x800f081f-c-scan.jpg

Windows 10 1709 can't update, Error: 0x800f081f-error-scan.jpg

Windows 10 1709 can't update, Error: 0x800f081f-health.jpg

Windows 10 1709 can't update, Error: 0x800f081f-untitled.png

dalchina · 18 Jul 2019

Hi, I wasn't expecting the first basic steps to fix this at all, but given the state of your system, have to start from basics.

Your screenshot on chkdsk shows there's more to do. Try following the instruction there, or the command I gave you before.

Once that's done..

.. I'm not clear about which of these you did:

If ok, see post #2 here:
Windows 10 Recovery Tools - Bootable Rescue Disk
Otherwise you will need to do an in-place upgrade repair install

The first is a progressive sequence. Did you follow that?

The second means downloading the correct iso and using that thus:
Rt click and Mount the iso (assuming nothing's been associated with iso files)
In the new drive created run setup.exe and then respond to prompt as appropriate.

Your last screenshot suggests you did that and got that error.

Could be your Windows is too badly damaged to be repairable, I guess, otherwise you can look at the logs created and try to get some ideas from those.

You can also gain more ideas by searching using your error message text:

Windows 10 1709 can't update, Error: 0x800f081f-snap-2019-07-18-16.04.20.png

- in this forum and generally

Bazooka Joe · 18 Jul 2019

dalchina said:

Hi, I wasn't expecting the first basic steps to fix this at all, but given the state of your system, have to start from basics.

Your screenshot on chkdsk shows there's more to do. Try following the instruction there, or the command I gave you before.

Once that's done..

.. I'm not clear about which of these you did:

The first is a progressive sequence. Did you follow that?

The second means downloading the correct iso and using that thus:
Rt click and Mount the iso (assuming nothing's been associated with iso files)
In the new drive created run setup.exe and then respond to prompt as appropriate.

Your last screenshot suggests you did that and got that error.

Could be your Windows is too badly damaged to be repairable, I guess, otherwise you can look at the logs created and try to get some ideas from those.

You can also gain more ideas by searching using your error message text:

- in this forum and generally

The problem is, I tried everything I could find on the internet, all kinds of errors and messages I searched. As I sad, I'm trying to fix this over a year and a half. That same system is working normally, I'm doing my job every day without any hiccups, Windows Defender is working/updating, Office365 also...

I was hoping that someone can look at the logs and see what's wrong with my system. I tried that myself, but without the results.

Thanks for your help.

dalchina · 18 Jul 2019

I tried everything I could find on the internet,

- which from experience tells me you'll say to most things suggested 'I've tried that'...

Fix SAFE_OS phase error during Replicate_OC operation error
as appropriate.

Make sure you have at least 30Gb free space on C:
Disconnect any unnecessary peripherals

Then disable all security programs, remove anything that may be modifying the GUI, do a clean boot, and attempt an in-place upgrade repair install.

If that fails post the Windows update logs (setupact, setuperr) as appropriate.
https://support.microsoft.com/en-us/...sion-of-window

Try3 · 18 Jul 2019

Several of us found the same problem with older systems. Perhaps there is no solution in your case either.

Assuming that, like us, you have disconnected any hardware that can be disconnected and have used the bios to disable any hardware that can be disabled then the fault would seem to be associated with unsupported core hardware in the computer - for which replacement would be the only remedy if you could ever get a log to identify precisely what the problem hardware is [which we could not do].

I am not keen on posting negative suggestions but I think that you might usefully accept that the computer has had its day and that further nugatory effort on your part is not justified.

Since you are using an Enterprise Edition, I think your Cumulative updates & other updates will continue until next April. After that your OS will not be patched.
- There's a bit more explanation at KB4507465 CU v1709 Build 16299.1296 - MSSupport {but that is my only reason for drawing your attention to that particular CU}
- See also Windows lifecycle fact sheet for relevant dates.

Denis

zbook · 18 Jul 2019

1) There is a log collector used in another forum room.
Run V2 and DM and upload results into this thread:
BSOD - Posting Instructions

2) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

3) List and uninstall all non-Microsoft firewall software

4) List all Microsoft and non-Microsoft drive encryption software.
Uninstall all non-Microsoft disk encryption software

5) Run setupdiag > post a share link into the thread using one drive, drop box, or google drive
https://docs.microsoft.com/en-us/win...rade/setupdiag

Bazooka Joe · 19 Jul 2019

Try3 said:

Several of us found the same problem with older systems. Perhaps there is no solution in your case either.

Assuming that, like us, you have disconnected any hardware that can be disconnected and have used the bios to disable any hardware that can be disabled then the fault would seem to be associated with unsupported core hardware in the computer - for which replacement would be the only remedy if you could ever get a log to identify precisely what the problem hardware is [which we could not do].

I am not keen on posting negative suggestions but I think that you might usefully accept that the computer has had its day and that further nugatory effort on your part is not justified.

Since you are using an Enterprise Edition, I think your Cumulative updates & other updates will continue until next April. After that your OS will not be patched.
- There's a bit more explanation at KB4507465 CU v1709 Build 16299.1296 - MSSupport {but that is my only reason for drawing your attention to that particular CU}
- See also Windows lifecycle fact sheet for relevant dates.

Denis

Denis,

My PC is Laptop Dell latitude 5580 (2 years old), i5, 16GB, m.2 SSD...not old or slow machine. I tuck your advice to change hardware, so I tuck out ssd and putted it in another laptop, latitude E5570 (older model) and tried update with mounted ISO (latest 1903) but no go, same SAFE_OS message.
Just to mention that I tried all ISO versions, 1709, 1803, 1809 and 1903, from Microsoft portal and other sources.

Regarding updates, I can't install any of that, tried all methods. That's why I need your help.

zbook said:

1) There is a log collector used in another forum room.
Run V2 and DM and upload results into this thread:
BSOD - Posting Instructions

2) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

3) List and uninstall all non-Microsoft firewall software

4) List all Microsoft and non-Microsoft drive encryption software.
Uninstall all non-Microsoft disk encryption software

5) Run setupdiag > post a share link into the thread using one drive, drop box, or google drive
https://docs.microsoft.com/en-us/win...rade/setupdiag

Zbook,

1) (DM)-19-Jul-19_101204_09.zip || V2-(2019-07-19_09-58-28).zip

2) I had Kaspersky KAV for some time, but now just Defender (last two mounts ). Few times I have installed Malwarebytes and Rogue Killer but for one time scans. KAV was unistalled with it’s Kaspersky remover.

3) Regarding Firewall, we use external firewall, windows firewall(s) are disabled, Domain’s with GP.

4) No drive encryption on this device, had installed AxCrypt for opening some files but that is now gone.

5) SetupDiag Log

Kind regards.

zbook · 19 Jul 2019

1) Some problems seen in the logs were:
a) windows failed fast startup
b) BSOD 5/28 > 7/19
c) There were no bughecks or dump files

d) There were some Panther logs and they were not scanned

2) The dism and cbs logs displayed corruption and failures.

3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

4) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

5) The computer is using Windows enterprise 16299 with group policies.
Also Kerberos client is in use.

6) The computer has installed Tweaking.com - Windows Repair
What repairs had been performed?

7) Uninstall and reinstall: cxbu0x64.sys

8) If you can find an iso that matches the windows version / build the perform an in place upgrade repair:
Repair Install Windows 10 with an In-place Upgrade

Windows Download - #1 Windows ISO Download Source
Microsoft Windows and Office ISO Download Tool
TechBench by WZT (v4.1.1)
Download Universal Windows Downloader - MajorGeeks
Download Microsoft Windows and Office ISO Download Tool - MajorGeeks

9) If you cannot perform an in place upgrade repair would you be able to perform a reset save files (reinstall drivers and applications)?

Reset Windows 10

10) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10

11) Is there an older Acronis backup image before the dism and cbs corruption?

12) The BIOS: Version/Date Dell Inc. 1.14.2, 03-Apr-19

Upgrade the BIOS: 1.14.2 > 1.15.1

https://www.dell.com/support/home/us...laptop/drivers

13) Run Dell diagnostics full test > post images of the results into the thread:

https://www.dell.com/support/home/us...aptop/diagnose

Code:

TID=12344 Failed to open a driver package object. - EnumDriverPackageRoutine(hr:0x80070003)
2019-06-19 15:39:41, Info                  DISM   DISM Driver Manager: PID=6688 TID=12344 Could not add a driver into the driver enumeration list.  This driver may be corrupt: C:\Windows\System32\DriverStore\FileRepository\cxbu0x64.inf_amd64_a0a8d5b424a08b56\cxbu0x64.inf - EnumDriverPackageRoutine

Code:

cxbu0x64	OMNIKEY 3x21	c:\windows\system32\drivers\cxbu0x64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No

Code:

cxbu0x64     OMNIKEY 3x21           OMNIKEY 3x21           Kernel        Manual     Stopped    OK         FALSE       FALSE        896               141,696     0          25-Jan-10 3:57:21 PM   C:\WINDOWS\system32\DRIVERS\cxbu0x64.sys         2,816

Code:

cxbu0x64.sys
	
HID Global Corporation PC/SC IFD-Handler for CCID compliant Reader
	
http://www.hidglobal.com/drivers
or try the OEM vendor for their specific drivers

Code:

2019-07-17 15:15:48, Error                 DISM   DISM Package Manager: PID=12664 TID=9492 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80240438)
2019-07-17 15:15:48, Error                 DISM   DISM Package Manager: PID=12664 TID=9492 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80240438)

Code:

2019-07-17 15:31:57, Info                  CBS    Count of times corruption detected: 1
2019-07-17 15:31:57, Info                  CBS    Seconds between initial corruption detections: -1
2019-07-17 15:31:57, Info                  CBS    Seconds between corruption and repair: -1
2019-07-17 15:31:57, Info                  CBS    Failed to run Detect and repair. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

Code:

Checking System Update Readiness.

(p)	CSI Payload Corrupt			amd64_microsoft.remotefil..ems.dfsmgmt-console_31bf3856ad364e35_10.0.16299.2_none_78174829165c568b\DFS Management.lnk
Repair failed: Missing replacement payload.
(p)	CSI Payload Corrupt			amd64_microsoft-windows-failovercluster-snapin_31bf3856ad364e35_10.0.16299.2_none_7b36404b67552cd6\Failover Cluster Manager.lnk
Repair failed: Missing replacement payload.
(p)	CSI Payload Corrupt			amd64_microsoft-windows-fsrm-ui_31bf3856ad364e35_10.0.16299.2_none_c8f413627470b493\File Server Resource Manager.lnk
Repair failed: Missing replacement payload.
(p)	CSI Payload Corrupt			amd64_microsoft.windows.servermanager-nonmsil_31bf3856ad364e35_10.0.16299.2_none_08b8d6add96be9f5\Microsoft Azure services.lnk
Repair failed: Missing replacement payload.
(p)	CSI Payload Corrupt			amd64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_10.0.16299.2_none_b42bade5fd94b117\Group Policy Management.lnk
Repair failed: Missing replacement payload.

Summary:
Operation: Detect and Repair 
Operation result: 0x800f081f
Last Successful Step: Entire operation completes.
Total Detected Corruption:	5
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	5
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True