Oct 2018 Update failed -- can't install/update apps, etc Solved


  1. Posts : 5
    Win 10 Home 64-bit
       #1

    Oct 2018 Update failed -- can't install/update apps, etc


    Hello, if this has been answered I apologize, and could you point me to that thread? I searched but didn't find it.

    Ever since the Oct 2018 update I've had these problems: 1 Windows Update won't install updates, 2 I can't install any programs or install/update apps, and 3 MS Office apps open with the error "Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel." I did but it didn't fix.

    I followed the instructions at https://support.microsoft.com/en-us/...-update-errors to no avail. Windows Troubleshooter doesn't find anything. I did install the service stack update (http://www.catalog.update.microsoft....px?q=KB4504369 - the only thing I've been able to install since this started).

    I ran DISM /Online /Cleanup-Image /Restorehealth but it failed at 89.3% with Error: 0x80246008 - DISM failed. No operation was performed. The non-"Info" lines in the log are:

    Code:
    Warning - DISM Provider Store: PID=1432 TID=19088 Failed to load the provider: C:\Users\Drew\AppData\Local\Temp\9DD70E6B-7141-49EC-B88F-5925070C2D7F\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    Warning - DISM Provider Store: PID=1432 TID=19088 Failed to load the provider: C:\Users\Drew\AppData\Local\Temp\9DD70E6B-7141-49EC-B88F-5925070C2D7F\EmbeddedProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    Error - DISM Package Manager: PID=1432 TID=19088 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80246008)
    Error - DISM Package Manager: PID=1432 TID=19088 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80246008)
    Error - DISM Package Manager: PID=1432 TID=19088 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80246008)
    Error - DISM Package Manager: PID=1432 TID=19088 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80246008)
    Error - DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80246008
    The original media is Win 7 DVD; I upgraded in place to Win 10 when MS offered that - I don't have a Win 10 DVD.

    Any ideas on how to fix?

    - - - Updated - - -

    I run sfc /scannow and got:

    Code:
    Windows Resource Protection found corrupt files but was unable to fix some of them.
    The log is lengthy.

    - - - Updated - - -

    I'm on Build 17763.55, installed Oct 3, 2018
      My ComputerSystem Spec

  2.    #2

    Hello, please start with basic integrity checks.
    a. Check your disk
    As you can't install programs, get a copy of
    HD Tune portable
    (search for that).
    Run that, both Health and Error Scan tabs

    b. If ok, check your file system
    From an admin command or Powershell prompt run
    chkdsk c: /scan
    - this checks only, no fixes.

    If that fails run
    chkdsk c: /f
    similarly (restart required).

    c: If things have been fixed, see if anything has improved. Somehow I expect you to still have problems.
    You may need to do an in-place upgrade repair install which keeps all progs and data.

    For that you need an iso of the same build as you have installed.

    Once again these are freely downloadable - search for
    Heidoc iso downloader
    and use that.
    How To Download Windows 10 ISO Directly | Gizmo's Freeware


    That you also have Office corruption makes me suspect your disk. If you manage to fix Windows, you will most likely need to repair Office. If you have other programs installed, other issues could apply.
      My ComputersSystem Spec


  3. Posts : 5
    Win 10 Home 64-bit
    Thread Starter
       #3

    Thank you for your suggestions.

    a. HD Tune -- Health Status = ok. Error Scan (not quick) = no errors
    b. chkdsk c: /scan = "Windows has scanned the file system and found no problems. No further action is required."

    I got the ISO of my Win 10 Home 1809. Is my next step DISM /online? If so, can I point to the ISO file or do I have to somehow extract the ISO to the file system?

    - - - Updated - - -

    My computer is fixed. My next step was to run DISM with repair option pointing to the fixed/updated 1809 ISO file, but instead I mounted it and ran setup.

    1. I found in another thread in another forum here the suggestion on downloading the 1809 ISO file
    2. I did so via these instructions: Download Windows 10 ISO File
    3. I mounted that ISO file using ImDisk Virtual Disk Driver because I already had it on my system, then copied all files to a folder on my C: drive (knowing it would reboot and unsure if the ISO would remain mounted at windows startup)
    4. I ran the setup.exe file (Repair Install Windows 10 with an In-place Upgrade)

    Not only is Windows Update working, apps are updating via the app store, and bonus my Office apps launch with no more unlicensed message. I ran Windows Update and 5 more updates installed. I'm now 1809 17763.615, which https://support.microsoft.com/en-us/help/4464619 says is current.

    I'm Feeling like Windows is fragile again (prior to the Oct '18 update I was very happy with how solid Windows finally felt [a la NT 3.51]). I downloaded the 1903 Update ISO, not sure if I should install that or not. Windows Update does not offer it to me, so I'm reluctant.

    - - - Updated - - -

    dalchina, THANK YOU for the suggestion to do an in-place upgrade using ISO of the same build I have installed!!! That solved my woes

    - - - Updated - - -

    And lastly … I ran DISM and SFC. I was surprised both found issues. Both report they were fixed.

    Code:
    Microsoft Windows [Version 10.0.17763.615]
    (c) 2018 Microsoft Corporation. All rights reserved.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1
    
    Image Version: 10.0.17763.615
    
    [==========================100.0%==========================] The component store is repairable.
    The operation completed successfully.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1
    
    Image Version: 10.0.17763.615
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1
    
    Image Version: 10.0.17763.615
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>
    Checked Windows Update again - no new updates. Hopefully I'm good to go now ???
      My ComputerSystem Spec

  4.    #4

    Sounds good.. next step is to consolidate your position by creating a new base disk image with e.g. Macrium reflect (free) + external storage, and thereafter update you image routinely (differential images) until next upgradem when start with new base image.
      My ComputersSystem Spec


  5. Posts : 5
    Win 10 Home 64-bit
    Thread Starter
       #5

    Thank you. I downloaded it and will check it out. I totally agree, I need a way to recover from catastrophe (image) and start doing regular backups again. So appreciate your help! Cheers
      My ComputerSystem Spec


 

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