1. Joined : Jul 2015
    Nova Scotia, Canada
    Posts : 12
    Windows 10
       06 Aug 2015 #1

    Office XP Service Pack 3 update for Windows 10??


    My current laptop was purchased new last October, loaded with 8.1. I upgraded to 10 on the first day of its release, and ever since then I've been getting notifications for Office XP Service Pack 3. It has failed each time I try it. Windows suggests doing a web search for "Office XP Service Pack 3 - Error 0x80096004" for possible help, and I do find some results that MIGHT be helpful. But I can't understand why Windows 10 is trying to install an XP update on a machine that has never has XP on it.

    Has anyone come across this issue?
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 1
    windows 10
       09 Aug 2015 #2

    yes, same damned situation with my two Lenovo laptops now running Windows 10,
    and that idiotic error message about unable to install an update about office XP service pak3.
    got the same-o response when my lp's ran 8.1.

    Microsoft is off on this one and needs to do something about it!!!

    cbiweb said: View Post
    My current laptop was purchased new last October, loaded with 8.1. I upgraded to 10 on the first day of its release, and ever since then I've been getting notifications for Office XP Service Pack 3. It has failed each time I try it. Windows suggests doing a web search for "Office XP Service Pack 3 - Error 0x80096004" for possible help, and I do find some results that MIGHT be helpful. But I can't understand why Windows 10 is trying to install an XP update on a machine that has never has XP on it.

    Has anyone come across this issue?
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 1
    Windows 10
       12 Aug 2015 #3

    Worked for me by downloading for Windows 10 the "Show or hide updates" troubleshooter package.
    Office XP Service Pack 3 - Error 0x80096004 has disapeared.

    Je suis "happy"

    Good luck
    Hubert
    France

    https://support.microsoft.com/en-us/kb/3073930
      My System SpecsSystem Spec


  4. Joined : Aug 2014
    Forever West
    Posts : 2,593
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       12 Aug 2015 #4

    cbiweb said: View Post
    My current laptop was purchased new last October, loaded with 8.1. I upgraded to 10 on the first day of its release, and ever since then I've been getting notifications for Office XP Service Pack 3. It has failed each time I try it. Windows suggests doing a web search for "Office XP Service Pack 3 - Error 0x80096004" for possible help, and I do find some results that MIGHT be helpful. But I can't understand why Windows 10 is trying to install an XP update on a machine that has never has XP on it.

    Has anyone come across this issue?
    That was a naming convention 'screw-up' of Microsoft with the naming of Windows XP and Office XP, tried to tie them together. If you have ANY portion of Office XP on your computer that can be identified as part of Office XP/2002 such as PowerPoint Viewer, Word Viewer, Excel Viewer, etc., it probably is picking it up and offering that update.
      My System SpecsSystem Spec


  5. Joined : Dec 2015
    Posts : 1
    Windows 10
       21 Dec 2015 #5

    Service pack 3 trying to download on Wndows 13i


    cbiweb said: View Post
    My current laptop was purchased new last October, loaded with 8.1. I upgraded to 10 on the first day of its release, and ever since then I've been getting notifications for Office XP Service Pack 3. It has failed each time I try it. Windows suggests doing a web search for "Office XP Service Pack 3 - Error 0x80096004" for possible help, and I do find some results that MIGHT be helpful. But I can't understand why Windows 10 is trying to install an XP update on a machine that has never has XP on it.

    Has anyone come across this issue?
    " I have a clean install of Windows 10 and XP Service Pack 3 is trying so much and failing to install that I have also reached my data usage limit . Is this needed and if not , how can I stop this download 50 times in one day.
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK, Midlands
    Posts : 6,603
    Win 10 Pro (1607)
       24 Dec 2015 #6

    Hi, see this thread on the same page which should stop such attempts to update.
    updates - Windows 10 Forums
    However, if you want to use that feature, you may need to find any part of Office (e.g. a trial that you installed...?) that remains that is triggering that and remove it. E.g. and Office clean up or manual uninstall tool, or Revo Uninstaller if you can find any remaining exe file related to Office.
      My System SpecsSystem Spec


 


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