Trying to upgrade to version 1803, and always fails in Windows Update

1) Before performing the in place upgrade repair:

a) make sure that the windows drive has > 30 GB free space

Code:

DriveLetter Size (GB) Free (GB) Device Path                                       
----------- --------- --------- -----------                                       
C:              82.14     14.78 \Device\HarddiskVolume1                           
D:              140.5     75.98 \Device\HarddiskVolume3                           
E:                  0         0 \Device\CdRom0

Free Up Drive Space in Windows 10

2) Uninstall Iobit using the applicable uninstall tool:
http://forums.iobit.com/forum/advanc...y-remove-iobit

3) List all:
anti-spyware software
anti-virus software
drive encryption software


4) How come the operating system is unlicensed?

Code:

LicensingStatus         : SL_LICENSING_STATUS_UNLICENSED

5) Run HD Tune: (free or trial version) (all drives)
Post images into the thread for results on these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan


6) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take many hours so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v c: or chkdsk /r /v d: changing the drive letter to the applicable drive.

C:\WINDOWS\system32>chkdsk /r /v c:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

7) Use the text and images in this link to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread
Read Chkdsk Log in Event Viewer in Windows 10





The computer had BSOD in Dec 2018.

Windows will automatically delete memory dump files if free space is < 25 GB

Code:

Event[25885]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2018-12-10T16:59:19.368
  Event ID: 1018
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Tosh-3
  Description: 
The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.

8) During the troubleshooting make sure the windows drive free space is > 30 GB

Well, the attempt to in-place upgrade to ver. 1709 (same version) failed as well--perhaps even more quickly than before. At least this time it did not delete my entire Download folder, so I suppose that is some kind of progress. I had the network disconnected completely.

At this point, we seem to be stuck again. My impression is that the DM log collector was able to collect a copy of msconfig32 (based on messages I saw go by in Command Prompt). Other than that, this does not seem like a successful enterprise, though it's been an interesting trip--thanks for that. I can continue to use 1709, it does work, and when I'm ready, I can try to do a clean install of ver. 1809. Or do you have something else in your bag of tricks?

If the steps/results are ok in post #31 then there are other options that may work before needing a clean install.

As the new update is out anytime now it may be worth waiting and trying that as if you do get yours working a week later it will try and update again so save 2 hours and wait

Try opening settings then system click storage then free up space now see how much that frees up it can be a lot of gigs

There are websites with free cloud storage:
a) one drive
b) drop box
c) google drive

These can be used to move files during the troubleshooting.

Open administrative command prompt and type or copy and paste:
slmgr.vbs /ato
Use the snipping tool to post a image of the results into the thread.

In addition to the above posts with the chkdsk results, I forgot to do the last bit you asked me to do--run slmgr.vbs /ato. Here is that result:



Do you want me to try running the in-place upgrade to same version (1709) again at this point?

For C: the chkdsk switches displayed:

Code:

Windows has made corrections to the file system.

Run both DM and BETA log collectors and upload into this thread.

Code:

Run through this check list before the next upgrade attempt:

1) remove nonessential hardware
docks
USB devices
printers
headset
speakers
joysticks
projectors
scanners
plotters
portable optical drives (CD, DVD)
microphones
cameras
webcams
smartphones
bluetooth devices
USB drives (other than a windows 10 iso if used for the upgrade)
USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
secondary monitors


2) These should be the only attached devices:
wired mouse
wired keyboard
monitor

Any of these that have been done in the past week are not necessary to repeat:


3) open administrative command prompt and type or copy and paste: (repair file system)
chkdsk /r /v 
This may take many hours so plan to run overnight
Find the chkdsk report in the event viewer using the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

4) open administrative command prompt and copy and paste: (repair operating system)
sfc /scannow 
dism /online /cleanup-image /restorehealth 
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) update windows (have all recommended updates installed) and reboot after updates

6) uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

7) Uninstall all non-Microsoft firewall software

8) Uninstall all non-Microsoft disk encryption software

9) Run disk cleanup to clean temporary and system files

10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

11) Place the computer in clean boot:
https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

12) Detach all SATA devices other than the disk drive that has the Windows operating system
(Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
(Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the the drive from the computer)

13) Make sure that there are is metered connection after the upgrade:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq