Trying to upgrade to version 1803, and always fails in Windows Update

Okay, I hope this will be useful. Thanks for giving me another chance to see if we can make it work. I'm very curious if you can figure out where the problem is.

1) Msinfo32 was not able to be opened.

In the left lower corner search type : msinfo32
Allow 15 to 20 minutes for it to fully load.
Save as NFO > zip >. post a share link into the thread

Post both:
DM and BETA log collectors

2) The error code displayed was: 0x80070003
There was no extension displayed.


3) For Internet can you use a wired or Ethernet connection?


4) Error Codes Cause Mitigation
0x80070003- 0x20007 This is a failure during SafeOS phase driver installation. Verify device drivers on the computer, and analyze log files to determine the problem driver.
Resolution procedures - Windows IT Pro | Microsoft Docs


5) Increase drive free space to > 30 GB.

Code:

DriveLetter Size (GB) Free (GB) Device Path                                       
----------- --------- --------- -----------                                       
C:              82.14     20.75 \Device\HarddiskVolume1                           
D:              140.5     79.12 \Device\HarddiskVolume3                           
E:                  0         0 \Device\CdRom0

Free Up Drive Space in Windows 10 | Tutorials

6) Find two flash drives that you can format (> or = 8 GB)
Create a bootable Windows 10 iso: Build: 16299
Microsoft Windows 10 TH2 ISO Download • Windows ISO
Microsoft Windows and Office ISO Download Tool
TechBench by WZT (v4.1.1)

7) Uninstall Iobit using the applicable uninstall tool:
http://forums.iobit.com/forum/advanc...y-remove-iobit

8)Perform an in place upgrade repair with the 16299 iso:
Repair Install Windows 10 with an In-place Upgrade | Tutorials

For the in place upgrade repair make sure the drive free space was modified and iobit uninstalled.
Power on the computer
Open file explorer
Insert the iso into any USB port
Identify the iso and click on it to launch setup or setup.exe
Defer windows updates until after a successful in place upgrade repair
Follow the text and images in this ink:
Repair Install Windows 10 with an In-place Upgrade | Tutorials

*1) Msinfo32 was not able to be opened....Save as NFO > zip >. post a share link into the thread.
I could not get a good file either. The System tool runs for a little while and then I have to kill it, because it is "not responding". I get what I am guessing is a partial file of about 1475 KB. I don't use any cloud services right now. I suppose I could just attach it here to see if it is useful. What is the easiest way for me to post a share link?

*Post both M and BETA log collectors.

I already posted the BETA log. Do you want me to also download the DM log collector, run it and post it?

*3) For Internet can you use a wired or Ethernet connection?
I have been using wireless, but it is possible to use a wired connection on this laptop.*

4) Error Codes Cause Mitigation0x80070003- 0x20007 This is a failure during SafeOS phase driver installation. Verify device drivers on the computer, and analyze log files to determine the problem driver.
Which device drivers? There are no indications in Device Manager of any devices having a problem, so I wouldn't know where to start to find one.[Note that I have not been getting any "blue screens, system hangs, and unexpected reboots" on this machine.]

*5) Increase drive free space to > 30 GB.
After deleting several large programs that I don't think I will need, and some I can reinstall if I get a good upgrade, I got the free space up to 26.5 GB. Maybe this will be sufficient. I might be able to go into the Windows directory and find something else to delete, but it is getting harder.

*6) Find two flash drives that you can format (> or = 8 GB)
...I'm not understanding why I need TWO flash drives.

*http://forums.iobit.com/forum/advanc...y-remove-iobit
I actually used the iobit uninstall program to do the program uninstalls, as it makes it easy, but I can remove it now.

Do you think the above is going to be sufficient to do what's needed?

1) The msinfo32 is an important file and some steps will be made to see whether it can be fixed before an in place upgrade repair.

2) Some steps that were already performed may be repeated.

3) Open administrative command prompt and type or copy and paste:
4) sfc /scannow
5) dism /online /cleanup-image /restorehealth
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

9) There are two log collectors: DM and BETA
Run each after completing the prior steps then upload into the thread

10) For all tests /steps please post images into the thread.
If there are any problems posting images please use one drive, drop box or google drive share links.
Share OneDrive files and folders - Office Support
Upload photos and files to OneDrive - OneDrive
Share OneDrive files and folders - Office Support
Upload photos and files to OneDrive - OneDrive

11) After all of the above: In the left lower corner search type : msinfo32
Allow 15 to 20 minutes for it to fully load.
Save as NFO > zip >. post a share link into the thread

12) 0x80070003- 0x20007 was posted as an example.
The first 10 characters are the result code.
The next seven characters are the extend code.
The extend code is often not produced using the upgrade assistant.
The extend code is typically created when there is an upgrade failure using an iso.
The first flash drive is for an identical build iso.
The second flash drive is for either an 1809 or 1903 iso.
Currently the 1903 is not yet available except to insiders.

13) Many error messages are ambiguous.

14) The drivers will be tested with a Windows tool; driver verifier, later in the thread

15) Windows will automatically delete dump files if the drive free space is < 25 GB.
When a dump file is formed it is often 500 - 2000 GB. Sometimes it is larger.
Files approximating 1.5 GB can be uploaded, downloaded, and debugged.
The more the free space is > 25 GB there will be room for the new memory dump file and the less likely it will be deleted by windows.

16) The best tested drivers are displayed on the computer or motherboard manufacturer websites.
Using third party websites creates some uncertainty as they can install unknown files.
Iobit can install drivers however it is preferable to use the best tested drivers.

17) There will be two in place upgrade repairs.
The second would fail unless the first is successful (identical iso (1709) for a repair, and the second for the upgrade to 1809).

Okay, it sounds we need to find out if it is possible to get a good copy of msinfo32. BTW, I am using Powershell (Admin) rather than Command Prompt. I typically will run SFC every few weeks.

#3-8:
Windows PowerShellCopyright (C) Microsoft Corporation. All rights reserved.PS
C:\WINDOWS\system32> sfc /scannow
Beginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.492[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\WINDOWS\system32> chkdsk /scanThe type of the file system is NTFS.Volume label is C-Tosh3.Stage 1: Examining basic file system structure ... 480512 file records processed. File verification completed. 13546 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 14128 reparse records processed. 600510 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 14128 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 60000 data files processed.CHKDSK is verifying Usn Journal... 35072952 USN bytes processed. Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required.
86130687 KB total disk space. 57991848 KB in 258308 files. 174036 KB in 60001 indexes. 0 KB in bad sectors. 592795 KB in use by the system. 65536 KB occupied by the log file. 27372008 KB available on disk. 4096 bytes in each allocation unit. 21532671 total allocation units on disk. 6843002 allocation units available on disk.PS C:\WINDOWS\system32> wmic recoveros set autoreboot = falseUpdating property(s) of '\\TOSH-3\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition1"'Property(s) update successful.PS C:\WINDOWS\system32>

#9:
For a while, the DM log Collector seemed to be stuck. It finally just finished. But I am stuck here, because I don't see a file on my desktop. It dumped two small files in the folder where I ran the file from--one named _zipIt.vbs, and another named temp.txt. Here is the contents of temp.txt:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run OneDrive REG_SZ "C:\Users\Michael\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /backgroundHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run HostManager REG_SZ C:\Program Files (x86)\Common Files\AOL\1475734415\ee\AOLSoftware.exe Dropbox REG_SZ "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartupHKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run HostManager REG_SZ C:\Program Files (x86)\Common Files\AOL\1475734415\ee\AOLSoftware.exe Dropbox REG_SZ "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup


I will pause here.

The reason I paused is that #s 3-8 look to me like they all checked out fine. I need to see if I can generate a good copy of msinfo32, but you wanted me to run both the DM log collector and the Beta log collector first. I am stuck because I don't know. where I should find the result for the DM log collector. Then I will run the Beta version, and try to generate and save msinfo32

1) Open administrative command prompt and type or copy and paste: set

2) When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

3) Click edit post > repeat paste over the prior paste > click save changes

I don't understand "3) Click edit post > repeat paste over the prior paste > click save changes"

Why would I save the same thing over what I just saved in the post?

Sorry, before I hadn't tried the first step of your last message. Here is what I get by just pasting "Set" into the command prompt. It seems there is information missing in your last post.

Windows PowerShellCopyright (C) Microsoft Corporation. All rights reserved.PS C:\WINDOWS\system32> setcmdlet Set-Variable at command pipeline position 1Supply values for the following parameters:Name[0]:

There are commands:

a) that can be ran using only administrative command prompt and not administrative powershell
b) that can be ran using only administrative powershell and not administrative command prompt
c) that can be ran using both administrative powershell and administrative command prompt

Please use administrative command prompt to run the set command.