Botched updates of windows update in the list

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  1. Posts : 25,751
    windows 10 professional version 1607 build 14393.969 64 bit
       #31

    The long generic testing time will depend on the size of the drive and whether there are problems found during the testing.

    Common drives typically take < 4hrs.

    For windows driver you have flexibility in choosing the tests. Many times the tool is started with the 19 displayed in the Microsoft link. Each computer has a different environment and uncommonly there can be significant impacts on performance or boot. So the tool is started with 3 and increased by 4 - 5 / hour. If there are problems you can remove some tests and add others. Ideally all non-Microsoft will be exposed to all of the 19 tests in the Microsoft link.
      My ComputerSystem Spec


  2. Posts : 153
    Windows 10-64 bit (version 1809 build 17763.195)
    Thread Starter
       #32

    What four - five tests should I choose as of now?
      My ComputerSystem Spec


  3. Posts : 25,751
    windows 10 professional version 1607 build 14393.969 64 bit
       #33

    All of tests will not be performed.
    There are 19 simultaneous tests in the Microsoft link.
    Currently you have used 3 of the 19.
    Any of the remaining 16 can be added to the prior 3 tests.

    If the 7 or 8 tests work without performance problems then add an additional 4 - 5 tests.

    If you encounter significant performance problems or extremely slow boot then remove some of the recently added tests and add other tests.




    Addendum: After completing the Sea Tools testing and Windows driver verifier testing 48 + 36 hrs

    1) upgrade the BIOS to the most recent version.

    Confirm the website for the computer: System Model Nitro AN515-52
    Product support

    The BIOS: Version/Date Insyde Corp. V1.19, 13-Jul-18

    Upgrade the BIOS: 1.19 > 1.25


    2) Run the Intel Driver and Support assistant and post images of the results into the thread:
    IntelĀ® Driver & Support Assistant

    3) Run the Nvidia product and driver detect tool using a browser with JAVA (Internet Explorer) and post images into the thread:
    NVIDIA


    4) Find a flash drive that you can format (> or = 8 GB)

    5) Create a bootable windows 10 iso:
    Download Windows 10 ISO File | Tutorials
    Download Windows 10
    Last edited by zbook; 05 May 2019 at 03:05.
      My ComputerSystem Spec


  4. Posts : 153
    Windows 10-64 bit (version 1809 build 17763.195)
    Thread Starter
       #34

    Buying this laptop in March 2019 and running so many hard drive tests in the last couple of days, I am pretty convinced that this issue is not from any hard drive trouble.





    Initially I had NVIDIA driver version 425.31. Running the NVIDIA driver detection tool in internet explorer gave information about the latest driver update available (version 430.39 WHQL, release date April 23, 2019)




    Click image for larger version. 

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    I tried installing the latest NVIDIA drivers but ran into the following error.
    Click image for larger version. 

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ID:	232764







    Then I removed the NVIDIA and intel drivers via display driver uninstaller, rebooted my system, then tried installing INTEL drivers again via intel driver support assistant. Then I rebooted and tried to install NVIDIA drivers but ran into the same error. I performed clean installation every time while installing the NVIDIA drivers.


    Click image for larger version. 

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    Now the situation has become even worse. There is no NVIDIA driver installed on my system and I cannot install any NVIDIA drivers manually as well.


    I successfully updated my BIOS to 1.25




    Talking about INTEL drivers, the driver support assistant keeps showing always three updates which I download but it keeps showing them repeatedly no matter how many times I update my intel drivers via driver support assistant.

    Click image for larger version. 

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    The Wireless AC9560 drivers are already installed and need no updating because the latest updated drivers via intel driver support assistant don't do a fresh installation and instead ask for change, repair or remove the existing drivers.


    Click image for larger version. 

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ID:	232767Click image for larger version. 

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ID:	232768





    The bluetooth drivers install by showing tiny blinking blue circles arranged in a circular way.


    Click image for larger version. 

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    Updating the intel graphics drivers via the device manager shows the following error.


    Click image for larger version. 

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    Now I have zero nvidia drivers installed as can be seen in the following screenshot.

    Click image for larger version. 

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    And no display drivers show up in my device manager.



    Click image for larger version. 

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ID:	232772
      My ComputerSystem Spec


  5. Posts : 25,751
    windows 10 professional version 1607 build 14393.969 64 bit
       #35

    How come the addendum steps were not followed?

    The windows driver verifier testing should have been ran to test the current drivers.

    What progress was made with the tool?

    Drivers were supposed to have been replaced earlier in the thread.

    Had you skipped post #2 step 12c?

    The addendum displayed posting images.

    Drivers were not to be replaced again.

    What progress was made with the Windows 10 iso?
      My ComputerSystem Spec


  6. Posts : 153
    Windows 10-64 bit (version 1809 build 17763.195)
    Thread Starter
       #36

    zbook said: View Post
    How come the addendum steps were not followed?

    The windows driver verifier testing should have been ran to test the current drivers.

    What progress was made with the tool?

    Drivers were supposed to have been replaced earlier in the thread.

    Had you skipped post #2 step 12c?

    The addendum displayed posting images.

    Drivers were not to be replaced again.

    What progress was made with the Windows 10 iso?
    I tried updating the drivers in the past (post #2, 12c) but I was always getting into Intel update loop i.e. the driver assistant kept suggesting me the same drivers to update even after I had installed them many times.


    I used to check Nvidia updates in Firefox and chrome and the java popup kept opening in the past without notifying me any updates. So I skipped it at that time.




    I successfully updated my BIOS to 1.25 as per the suggestion mentioned in your addendum. Moreover, the screenshots posted are in reference with your addendum steps only.


    The windows 10 ISO file is downloaded and has been used to create Bootable usb drive. Windows driver verifier testing did not produce any BSOD.
      My ComputerSystem Spec



  7. Posts : 25,751
    windows 10 professional version 1607 build 14393.969 64 bit
       #37

    For windows driver verifier how many simultaneous customized test were used?
    What was the testing time period?

    Download and install Whocrashed: https://www.resplendence.com/whocrashed

    Launch the application > in the left upper corner, above analyze, click on tools > click on crash dump test > type: ACCEPT > click crash
    After the crash
    a) run the BETA log collector > upload the results into this thread
    b) open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a share link into the thread
    c) restart windows driver verifier with the 19 simultaneous customized tests > run for 36 hours continuously
      My ComputerSystem Spec


  8. Posts : 153
    Windows 10-64 bit (version 1809 build 17763.195)
    Thread Starter
       #38

    zbook said: View Post
    For windows driver verifier how many simultaneous customized test were used?
    What was the testing time period?

    Download and install Whocrashed: https://www.resplendence.com/whocrashed

    Launch the application > in the left upper corner, above analyze, click on tools > click on crash dump test > type: ACCEPT > click crash
    After the crash
    a) run the BETA log collector > upload the results into this thread
    b) open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a share link into the thread
    c) restart windows driver verifier with the 19 simultaneous customized tests > run for 36 hours continuously





    Four tests were chosen for windows verifier tool and the time period for which my laptop remained on was for 8-9 hours. The climate of my city is pretty hot and I am quite paranoid for keeping my laptop powered on for 24 -36 hours non-stop as I often travel with my machine.

    Searching for failed nvidia drivers installation due to "configuration registry database is corrupt" is quite common but I couldn't find any suitable method to fix on various forums.

    While trying to update acer system firmware, I also get the same corrupt registry message. See the screenshot below.


    Click image for larger version. 

Name:	ACER TROUBLE.png 
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    I am quite convinced that my laptop's registry has got corrupt due to frequent messages provided by device manager while trying to update drivers. Isn't there a way to fix my registry instead of keeping my laptop on for 36 hours?

    Sharing the memory dumps and beta collector logs

    Please go to the following link to download the memory dump.
    MEMORY.zip - Google Drive


    The beta collector log is located here.
    bta test log-(2019-05-06_20-46-49).zip - Google Drive
      My ComputerSystem Spec


  9. Posts : 25,751
    windows 10 professional version 1607 build 14393.969 64 bit
       #39

    The Windows update error messages images posted earlier in the thread were compared to entries in the event viewer.
    Windows updates was attempting to install older drivers than currently installed.
    The update failures were appropriate for the Intel and Nvidia GPU drivers.
    Windows should not have attempted to install older drivers.
    The scannow and restorehealth commands did not find problems with the operating system.
    As you commented this appears to registry corruption and or problems with operating system files not checked with scannow.
    The event logs displayed this entry starting on 5/4:
    Code:
    The Windows Modules Installer service terminated with the following error: 
    The configuration registry database is corrupt.


    These are some options with the pro and con:

    1) Attempt an in place upgrade repair with the identical iso:
    This typically fixes operating system problems.
    It typically does not fix registry problems.
    Drivers and applications remain.
    If this works then it is still progress as the next step can fix registry problems.
    If it fails it is likely the next step fails.

    2) Attempt an in place upgrade repair with a newer windows build (1903).
    This can fix registry problems.
    It may not fix user name registry problems.

    3) Perform a reset save files.
    This requires the reinstallation of drivers and applications

    4) Perform a custom install
    This requires the reinstallation of drivers and applications

    5) Regback
    This was the method to fix registry, operating system, and boot problems.
    Microsoft had not maintained this fail safe method.
    It last worked with windows 1607.
    This may be able to be fixed if Microsoft gets more feedback via the feedback hub.

    6) Backup files then clean install

    7) System restore is not an option as the only restore point is 5/5.

    The log collector collected 3 mini dump files.
    One was manual.
    Two were caused by running windows driver verifier.


    Code:
    5/5/2019 10:19 AM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff8004e32b7b8
    P4: ffff810b7f445c88
    P5: ffff810b7f4454d0
    P6: 10_0_17763
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\050519-69000-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-342953-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6875.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6896.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6899.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER68C9.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_1cdda4af33314038eeee7284f37c9ca52d4377b_00000000_cab_19a96a0c
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 00b40e23-d1e3-4602-afcc-3b44ebddd6ec
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    5/5/2019 10:19 AM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff8004e32b7b8
    P4: ffff810b7f445c88
    P5: ffff810b7f4454d0
    P6: 10_0_17763
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\050519-69000-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-342953-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6875.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6896.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6899.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER68C9.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_1cdda4af33314038eeee7284f37c9ca52d4377b_00000000_03c168e3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 00b40e23-d1e3-4602-afcc-3b44ebddd6ec
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    5/5/2019 3:35 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff805623187b8
    P4: ffff810b4ee3dc88
    P5: ffff810b4ee3d4d0
    P6: 10_0_17763
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\050519-92375-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-224062-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER94BF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER95BA.tmp.xml
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_964fb53cf318f7c7112acc3f2fe6bbb2fc8c33af_00000000_cab_13095157
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5708f0af-34b0-41d7-a441-434a18fb8093
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    5/5/2019 3:27 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff805623187b8
    P4: ffff810b4ee3dc88
    P5: ffff810b4ee3d4d0
    P6: 10_0_17763
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\050519-92375-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-224062-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER94BF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER95BA.tmp.xml
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_964fb53cf318f7c7112acc3f2fe6bbb2fc8c33af_00000000_032f95b9
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5708f0af-34b0-41d7-a441-434a18fb8093
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    5/6/2019 3:06 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19fb96d1
    P5: 3c2a58ed
    P6: 10_0_17763
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\050619-43656-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-230156-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD3FB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD41B.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD41E.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD45D.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_deaddead_69dcc0e61e897872072459d7e7784e638ec21a7_00000000_cab_111ca3dd
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 317de70b-35c2-4200-9a2f-1fe04bd263cc
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    5/6/2019 3:05 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19fb96d1
    P5: 3c2a58ed
    P6: 10_0_17763
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\050619-43656-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-230156-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD3FB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD41B.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD41E.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD45D.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_69dcc0e61e897872072459d7e7784e638ec21a7_00000000_03c3d4a6
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 317de70b-35c2-4200-9a2f-1fe04bd263cc
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    Code:
    Event[29301]:
      Log Name: System
      Source: Service Control Manager
      Date: 2019-05-05T16:35:40.337
      Event ID: 7023
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: SCHNELLBLITZ-ACER
      Description: 
    The Windows Modules Installer service terminated with the following error: 
    The configuration registry database is corrupt.
    Code:
    Video Controller (VGA Compatible)	PCI\VEN_8086&DEV_3E9B&SUBSYS_12641025&REV_00\3&11583659&0&10	The drivers for this device are not installed.
    Not Available	PCI\VEN_10DE&DEV_1C8C&SUBSYS_12651025&REV_A1\4&1BC08064&0&0008	The drivers for this device are not installed.
    Acer Inc. System Firmware 1.19	UEFI\RES_{75EE4CA5-4E70-487F-8F0C-37674A9CC2C6}\0	This device cannot start.
    Microsoft Wi-Fi Direct Virtual Adapter #2	{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\4&B8EADEB&0&12	This device is disabled.
    Microsoft Wi-Fi Direct Virtual Adapter #3	{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\4&B8EADEB&0&13	This device is disabled.
      My ComputerSystem Spec


  10. Posts : 153
    Windows 10-64 bit (version 1809 build 17763.195)
    Thread Starter
       #40

    I posted this query on sysnative forums.

    I shared my drivers file there. I found this drivers file in C:\Windows\System32\config


    They sent me another drivers file which I replaced in my original location. Drivers good file is the one sent by the helper on the forums. The other file is the one sent by me.


    DRIVERS_good.zip


    drivers_ORIGINAL FILE.zip

    After replacing the file, the updates installed fine, intel drivers and nvidia drivers.



      My ComputerSystem Spec


 
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