W10 update error on (really) old laptop: SAFE_OS phase

Page 6 of 8 FirstFirst ... 45678 LastLast

  1. Posts : 1,935
    Windows 7 Home Premium x64
       #51

    bobjoe said:
    Hi everyone.


    So, I've got a bit of an unusual situation here. I have a really old LG laptop from 2006 that I put Windows 10 on. Yes, it is horrible and laggy and terrible to use in day-to-day life, but this laptop has always been something I've played around with and never really used for real work. As a result, putting Windows 10 on it is more for fun than for productivity.

    These are its specs:

    - Intel Pentium M 740 @ 1.73 GHz
    - 2 GB DDR RAM
    - 60GB Fujitsu MHV2060AT IDE hard drive
    - Intel PRO/Wireless 2200BG Wi-Fi card
    - HL-DS DVD drive
    - Video drivers don't exist, so it's using Microsoft Basic Display Adapter

    I stopped using it quite a while ago, but recently I plugged it in and noticed it's on W10 version 1709. As a result, I let it run its Windows Update. However, the updates keep failing. For some reason, it keeps trying to update to 1803 instead of 1809.

    See this picture:
    Attachment 227122



    I noticed the CMOS battery died on this laptop, and even after replacing it, it still keeps failing.

    Here's a list of other things I've tried:

    - Reseating RAM

    - Checking RAM with Windows Memory Diagnostic and MemTest86 -- no problems

    - Installing W10 1809 through a DVD with the ISO burned to it--booting to DVD simply doesn't work. It shows the blue Windows logo, but nothing loads. I've left the laptop on for more than a day and it nothing happens.
    Attachment 227124
    - Removing the Wi-Fi card-- I saw online that some Broadcom Wi-Fi adapters can cause issues, and even though mine is Intel, I still removed it and nothing changed.

    - Removing the DVD drive--same as above.

    - Installing W10 1809 through Windows 10 Update Assistant, but also with the latest ISO file -- produces the following error:

    0xC1900101 - 0x20017
    The installation failed in the SAFE_OS phase with an error during BOOT operation.


    - There's literally not much about this error on Google or here on TenForums. Anyone got any idea what this could be?

    - As for the BIOS version, forget about a BIOS update. This laptop is running the original 2006 BIOS version. There are no updates available. Doing a Google Search for this laptop, or its motherboard, or its BIOS version, leads nowhere as this model was very specific to a country I used to live in, and thus, it "doesn't exist" online.

    - As for BIOS settings, there's nothing that can be changed on this BIOS with the exception of turning off Intel SpeedStep (which downclocks the CPU to 800 MHz and I already tried) and disabling legacy USB support (which I also already tried).




    I really don't care much about this laptop, but these errors definitely got me curious now... I'm hoping somebody here on TenForums has some idea about what to do next. This is a fun mini project!
    hi folks. I had been busy for a few days with some personal family matters that needed to be resolved, also there was an cable internet outage on my street for several hours which affected my family and a relative who lives a few houses near us - no internet access for a while until the technicians repaired the internet line outside

    perhaps this problem should be posted in the Microsoft Community forums and the OP (bobjoe) should probably discuss about it there instead of just here since it seems that this kind of "uncommon" hardware compatibility problem has not been reported to MS so far. sign up for an MS account and mention the SAFE_OS problem to Microsoft in their forums and see if Microsoft will respond to the situation (though at this point it's pretty much a longshot if MS will issue a fix for that in a form of a cumulative update).

    I'm beginning to realize that because Microsoft released the v1809 version of Win10 prematurely (in early 10/2018 and caused a bunch of problems including deleting user data files upon upgrading), it seemed to choke or gag on many old laptop processors (most notably Intel Celeron Ms and Pentium Ms of any kind - both Banias and Dothan series including the 740 OP mentioned). Not even the newly released KB4493509 cumulative security update will make v1809 work with these old laptop CPUs, which mean that MS has not figured out for several months how to make recent win10 versions work (and probably never will)
      My Computers


  2. Posts : 783
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
       #52

    So wait until May's 1903 release and hope it is better tested than this one.
    Thanks for your help and sorry I hijacked your thread bobjoe.
      My Computer


  3. Posts : 30,117
    Windows 11 Pro x64 Version 23H2
       #53

    If you suspect certain gear remove them and try on spare disk. Ideally as vanilla a system as possible.

    Like the idea of bringing to MS attention.
      My Computer


  4. Posts : 783
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
       #54

    Yes, I will do as soon I have a moment, thanks
      My Computer


  5. Posts : 282
    Windows 10, 8.1, 7, and Vista
    Thread Starter
       #55

    erpster4 said:
    perhaps this problem should be posted in the Microsoft Community forums


    Microsoft's forums are about as useful as a chocolate teapot. Nobody who is a support "engineer" working for MS knows what they're doing. Any question posted on that forum results in the exact same, copy-paste response from some person in India who has no idea what your problem is.


    erpster4 said:

    and the OP (bobjoe) should probably discuss about it there instead of just here since it seems that this kind of "uncommon" hardware compatibility problem has not been reported to MS so far
    . sign up for an MS account and mention the SAFE_OS problem to Microsoft in their forums and see if Microsoft will respond to the situation (though at this point it's pretty much a longshot if MS will issue a fix for that in a form of a cumulative update).
    Instead of using the stupid forums, I actually did post something on the Windows 10 "Feedback Hub". But, as usual, I've gotten no response. When I go home, I'll try finding the link and posting it here so that others can upvote the issue.

    I'm beginning to realize that because Microsoft released the v1809 version of Win10 prematurely (in early 10/2018 and caused a bunch of problems including deleting user data files upon upgrading), it seemed to choke or gag on many old laptop processors (most notably Intel Celeron Ms and Pentium Ms of any kind - both Banias and Dothan series including the 740 OP mentioned). Not even the newly released KB4493509 cumulative security update will make v1809 work with these old laptop CPUs, which mean that MS has not figured out for several months how to make recent win10 versions work (and probably never will)
    But the problem is not just 1809. Since 1709 is the latest I can run on my laptop, I've tried joining the Insider program and changing the speed to "Fast" and letting Windows Update try to update to the latest Insider build (which is based on the upcoming 1903") and it still doesn't work and gives me the same error.
      My Computer


  6. Posts : 783
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
       #56

    I got the same result trying Insider Program.
      My Computer


  7. Posts : 30,117
    Windows 11 Pro x64 Version 23H2
       #57

    You got same result but did you strip your machine down to basics?
      My Computer


  8. Posts : 783
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
       #58

    I disconnected everything external except the monitor and a basic MS KB and mouse. I refuse to take cards out of my machine, sorry.
    First of all it would be too difficult for me unless I called in outside help and secondly I shouldn't have to, as the cards support Windows 10.
      My Computer


  9. Posts : 30,117
    Windows 11 Pro x64 Version 23H2
       #59

    Hear you.
      My Computer


  10. Posts : 783
    Win10 Pro - x64 latest build dual boot w/Win 11 Pro
       #60

    I hope that MS know that they did something extra to 1809 when it was "recalled". I remember 1709 installed without hesitation.
    This bodes badly for my main OS, Win 7 Ultimate. I hope they fix whatever it is by next January.
    I wouldn't care but each W10 1809 installer told me that the machine was fine as is.
    Last edited by Ex_Brit; 13 Apr 2019 at 10:30.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 03:12.
Find Us




Windows 10 Forums