Need Suggestions for a failed 1809 update

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  1.    #31

    The '19' verifier run did crash on boot. Not sure what I should be doing at this point. In searching, it looks like you usually get a driver listed on the BSOD screen, but I did not (screen shot below). I have run the beta log process and can upload that. I did not run setupdiag as I have not run the update again.
    Attached Thumbnails Attached Thumbnails IMG_20190301_234848.jpg  
      My ComputerSystem Spec


  2. Posts : 26,070
    windows 10 professional version 1607 build 14393.969 64 bit
       #32

    When running windows driver verifier the more the bsod the better in creating files for debugging.
    The mini and memory dump files can be debugged to find misbehaving drivers and malfunctioning hardware.
    After each BSOD:
    a) Run the BETA log collector and post a new zip into the thread
    b) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread using one drive, drop box, or google drive.
      My ComputerSystem Spec

  3.    #33

    The beta log zip is attached. The memory dump was about 250MB and is https://www.dropbox.com/sh/li02yy0bj...aNBPfrUXa?dl=0 at dropbox.
    Need Suggestions for a failed 1809 update Attached Files
      My ComputerSystem Spec


  4. Posts : 26,070
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    There was one misbehaving driver seen in the debugging of the dump files.

    The bugcheck was 133 with argument 1.
    With the argument 1 additional testing may need to be done to find the problematic driver.


    Uninstall and reinstall: netw5v32
    Intel(R) Wireless WiFi Link 5000 Series Adapter Driver

    Updating a driver. - Microsoft Community

    The best tested drivers are always displayed on the computer or motherboard manufacturer websites.
    For the source of the new driver use the Dell website.
    If the driver is not displayed then use the Intel driver and support assistant:
    Intel® Driver & Support Assistant

    After installing the new driver perform Windows updates.

    Then restart Windows driver verifier to find the next misbehaving driver.


    Code:
    Name	[00000001] Intel(R) Wireless WiFi Link 3945ABG Driver
    Adapter Type	Ethernet 802.3
    Product Type	Intel(R) Wireless WiFi Link 3945ABG Driver
    Installed	Yes
    PNP Device ID	PCI\VEN_8086&DEV_4222&SUBSYS_10208086&REV_02\4&67F5572&0&00E1
    Last Reset	3/1/2019 11:54 PM
    Index	1
    Service Name	NETw5v32
    IP Address	172.21.17.228, fe80::2d4c:a392:9af7:ae19
    IP Subnet	255.255.255.0, 64
    Default IP Gateway	172.21.17.1
    DHCP Enabled	Yes
    DHCP Server	172.21.17.1
    DHCP Lease Expires	3/3/2019 12:06 AM
    DHCP Lease Obtained	3/2/2019 12:06 AM
    MAC Address	‪00:13:02:A5:E2:7C‬
    Memory Address	0xECFFF000-0xECFFFFFF
    IRQ Channel	IRQ 4294967293
    Driver	c:\windows\system32\drivers\netw5v32.sys (12.4.3.9, 4.04 MB (4,233,728 bytes), 5/28/2009 10:41 PM)
    Code:
    netw5v32	Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit	c:\windows\system32\drivers\netw5v32.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No
    Code:
    NETw5v32.sys Thu May 28 22:41:24 2009 (4A1F7584)
    Last edited by zbook; 02 Mar 2019 at 17:34.
      My ComputerSystem Spec

  5.    #35

    The existing wireless driver was the most recent Dell and was for Vista. I found one at Intel for Win7 that has a higher version (13.4.0.139) and more recent date. So I installed that.
    The Beta log is attached, and the memory dump is at https://www.dropbox.com/sh/g7ast8s61...iHWnOcgqa?dl=0 .
    Need Suggestions for a failed 1809 update Attached Files
      My ComputerSystem Spec


  6. Posts : 26,070
    windows 10 professional version 1607 build 14393.969 64 bit
       #36

    Today is 3/10/2019.
    The mini dump file collected by the BETA log collector and the memory dump file were from BSOD crashes on 3/3/2019.

    How come these were one week old?
    How come the BETA log collector was not ran today?
    Were there any newer BSOD between 3/3 and 3/10?

    The BSOD on 3/3 was with the use of windows driver verifier and was bucheck C4.

    1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

    2) re-install the Nvidia GPU driver from the Dell website
    (if the Nvidia GPU driver is not available on the Dell website then use the Nvidia website)

    3) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.0.8 (or newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks


    Code:
    Name	NVIDIA Quadro NVS 120M
    PNP Device ID	PCI\VEN_10DE&DEV_01D8&SUBSYS_01CC1028&REV_A1\4&29371582&0&0008
    Adapter Type	GeForce Go 7400, NVIDIA compatible
    Adapter Description	NVIDIA Quadro NVS 120M
    Adapter RAM	256.00 MB (268,435,456 bytes)
    Installed Drivers	nvd3dum.dll
    Driver Version	7.15.11.5683
    INF File	oem16.inf (nv_G72_MP section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1200 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xED000000-0xEDFFFFFF
    Memory Address	0xD0000000-0xEFFFFFFF
    Memory Address	0xEE000000-0xEEFFFFFF
    IRQ Channel	IRQ 16
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\drivers\nvlddmkm.sys (7.15.11.5683, 7.28 MB (7,630,336 bytes), 2/25/2019 2:25 PM)

    Code:
    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Stopped    OK         FALSE       FALSE        1,088             6,420,288   0          11/16/2007 5:19:34 PM  C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys         3,904

    Code:
    Fri Nov 16 14:19:34 2007 (473E1776)
      My ComputerSystem Spec


  7.    #37

    I did do that stuff about a week ago. Had not uploaded it as I needed to use the machine and not worry about crashing (it's used to prepare tax returns for the seniors and poor through IRS/AARP/ & our local county).

    I think the video driver is the most recent from Dell but will note the version and install the most recent from Dell and compare. I think the Dell one was for vista. I have found one that I think is for this laptop at nvidia that is windows 7. But that's about as good as it's going to get unless I revert back to the MS driver (assuming that is better.
      My ComputerSystem Spec


  8. Posts : 26,070
    windows 10 professional version 1607 build 14393.969 64 bit
       #38

    The Dell drivers are the best tested drivers for the hardware configuration.
    The Dell drivers can be tried first.
    Then perform Windows updates.
    If the driver causes BSOD then the available Nvidia drivers can be tested.
    If multiple driver versions cause BSOD then the hardware needs to be checked.
      My ComputerSystem Spec

  9.    #39

    I am using the most recent Dell driver (Vista).

    I can't find any on the NVIDIA site. At first I thought the driver search page wasn't working but I could find drivers for other adapters for windows. I also can find drivers for this adapter for non-windows OS such as Linux. Just none of any kind for this adapter for windows. Nothing from xp->win10 x32 or x64.

    I did search for other sites. I found a laptopvideo2go.com but I'm currently trying to figure that one out.

    semantic.gs has a driver package that I will likely try (already have 2 backups before I try this one)

    Any suggestions? Or has this played out in your opinion. It is a 2006 machine.

    thanks
      My ComputerSystem Spec


  10. Posts : 26,070
    windows 10 professional version 1607 build 14393.969 64 bit
       #40

    Nvidia has a link for an automatic driver search.
    The browser must have Java (one option is using IE)
    NVIDIA
    Also Nvidia may provide free customer support.
    Customer Support and SatisfactionNVIDIA
      My ComputerSystem Spec


 
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