Need Suggestions for a failed 1809 update

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) wmic RecoverOS set AutoReboot = False
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

7) Open disk management > by default some columns are compressed > widen these columns: Status and Volume > for the Status column check each row and make sure the contents of all parenthesis are in full view and that none of the characters are cut off > then recheck the disk section and make sure that the characters in each row are not cut off > post an image into the thread

Disk Management - How to Post a Screenshot of | Tutorials

8) List all non-Microsoft antivirus software that was installed and or uninstalled since the last successful Windows upgrade
9) List all non-Microsoft firewall software that was installed and or uninstalled since the last successful Windows upgrade
10) List all non-Microsoft drive encryption software that was used since the last successful Windows upgrade

11) There is a log collector that is used in another forum.
Run the BETA log collector and post a zip into this thread:
BSOD - Posting Instructions - Windows 10 Forums

12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

13) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

14) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums | Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

zbook said:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
o
o
o

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

I think I've got it all

Items 1-6 - Venus-1809-1-6.txt

Item 7 - Venus-1809-7.png

Items 8-9
AVG installed after original install. Nothing other than virus definitions / AVG program updates installed since then. AVG does have a built-in firewall.

Item 10 - none used before or after

Item 11 - VENUS-(2019-02-17_15-39-22).zip

Item 12
a - Venus-1809-Startup.png
b - Venus-1809-Virt-Mem.png

Item 13 Ccleaner not installed

Item 14 specs updated, but not psu, case etc as this is a laptop.

1) The scannow report displayed:

Code:

Windows Resource Protection found corrupt files and successfully repaired them.

3) Uninstall AVG Business Security using the applicable uninstall tool:
Install AVG on your PC, Mac | AVG installation files
Uninstalling AVG software | AVG Support

4) Make sure that Windows defender is on

5) What problems were you having with the computer that it is using the Microsoft basic display adapter?

6) Open administrative command prompt and type or copy and paste:
7) sfc /scannow
When this completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

8) chkdsk /r /v
This command may take many hours to run so plan to run overnight.


C:\WINDOWS\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

9) Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into the thread using one drive, drop box, or google drive

Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials

10) Run HD Tune: (free edition)
Post images into the thread for results on these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan

11) Open Speecy and post images into the thread for: Summary, Storage, and Graphics

12) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an image into the thread

13) Run the Dell full diagnostics > post an image of the results into the thread
Support for Latitude D820 | Diagnostics | Dell US

Code:

Operating System: Windows 10 Pro 32-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Code:

Name                    : Microsoft Basic Display Adapter
DeviceID                : VideoController1
PNPDeviceID             : PCI\VEN_10DE&DEV_01D8&SUBSYS_01CC1028&REV_A1\4&29371582&0&0008
VideoProcessor          : NVIDIA
CurrentRefreshRate      : 1
VideoModeDescription    : 1400 x 1050 x 4294967296 colors
AdapterRAM              : 0
DriverVersion           : 10.0.17134.1
InfFilename             : display.inf
InstalledDisplayDrivers : 
InstallDate             : 
DriverDate              : 6/20/2006 8:00:00 PM
Status                  : OK
StatusInfo              : 
LastErrorCode           : 
ErrorDescription        :

Code:

Event[52576]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2019-02-05T15:48:15.874
  Event ID: 140
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Venus
  Description: 
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: S:, DeviceName: \Device\HarddiskVolume5.
(A device which does not exist was specified.)

Code:

Event[52577]:
  Log Name: System
  Source: Disk
  Date: 2019-02-05T15:48:15.869
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Venus
  Description: 
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Event[52578]:
  Log Name: System
  Source: Disk
  Date: 2019-02-05T15:48:15.869
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Venus
  Description: 
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Code:

Event[51991]:
  Log Name: System
  Source: Disk
  Date: 2019-02-03T21:38:13.642
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Venus
  Description: 
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Event[51992]:
  Log Name: System
  Source: Disk
  Date: 2019-02-03T21:38:13.642
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Venus
  Description: 
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Event[51993]:
  Log Name: System
  Source: Disk
  Date: 2019-02-03T21:38:13.642
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Venus
  Description: 
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Event[51994]:
  Log Name: System
  Source: Disk
  Date: 2019-02-03T21:38:13.642
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Venus
  Description: 
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

quick question

should I try the 1809 update after this stuff?

Or are you wanting to look at the various logs etc first?

After the results of the above are viewed there may be other steps.

Before the next upgrade attempt a checklist will be posted.
Once the checklist is completed the upgrade can be performed.


Find a flash drive that you can format ( > or = 8 GB)
Create a bootable Windows 10 iso: (make sure that it is 32 bit)
Download Windows 10 ISO File | Tutorials
Download Windows 10

3 - AVG Uninstalled

4 - Done

5 - No problems. I never tried to install a Dell driver because they haven't published one since Vista. NVidia did n't have one for this adapter either. I did use the vista driver when the machine was running win7 without any problem

7 -

Code:

 C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

9 - Not exactly sure what you wanted by this link - https://www.dropbox.com/sh/23cw21n0n...vwpVMPZia?dl=0 is a folder with the text and an .evtx save of the events

10 -
HD-Tune-Health.png
HD-Tune-Benchmark.png
HD-Tune-Error-Scan.png

11 - The storage didn't fit in one snapshot
Speccy-Summary.png
Speccy-Storage-1.png
Speccy-Storage-2.png
Speccy-Graphics.png

12 - no yellow or unknown devices

13 - The summary result and the detail list.
Dell-Diagnostics.png - summary
Dell-Diagnostics-2.png - detail list

zbook said:

After the results of the above are viewed there may be other steps.

Before the next upgrade attempt a checklist will be posted.
Once the checklist is completed the upgrade can be performed.


Find a flash drive that you can format ( > or = 8 GB)
Create a bootable Windows 10 iso: (make sure that it is 32 bit)
Download Windows 10 ISO File | Tutorials
Download Windows 10

I have one from the late Jan / Feb 1809 release created with the media tool built with the "both" x32 & x64 option ( I have 3 other win10 x64 machines). Used the setup in the x32 folder for one of the update attempts

Run through this upgrade check list.
Perform an in place upgrade repair.
If it is successful that will complete the troubleshooting.
If it fails then run setupdiag and post a share link into the thread.
SetupDiag | Microsoft Docs


UPGRADE CHECK LIST:
Run through this check list before the next upgrade attempt:

1) remove nonessential hardware
docks
USB devices
printers
headset
speakers
bluetooth devices
USB drives (other than a windows 10 iso if used for the upgrade)
USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card,



2) These should be the only attached devices:
wired mouse
wired keyboard
monitor

Any of these that have been done in the past week are not necessary to repeat:


3) open administrative command prompt and type or copy and paste: (repair file system)
chkdsk /x /f /r
This may take many hours so plan to run overnight
Find the chkdsk report in the event viewer using the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials

4) open administrative command prompt and copy and paste: (repair operating system)
sfc /scannow
dism /online /cleanup-image /restorehealth
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) update windows (have all recommended updates installed) and reboot after updates

6) uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

7) Uninstall all non-Microsoft firewall software

8) Uninstall all non-Microsoft disk encryption software

9) Run disk cleanup to clean temporary and system files

10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

11) Place the computer in clean boot:
https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials

12) Detach all SATA devices other than the disk drive that has the Windows operating system
(Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
(Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the the drive from the computer)

I haven't done #18 yet, but there is a bad link. I get a 404 on the one in red


11) Place the computer in clean boot:
https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials

This is a better link:

https://support.microsoft.com/en-us/...oot-in-windows


Which is #18?