Need Suggestions for a failed 1809 update

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  1. Posts : 25,825
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) wmic RecoverOS set AutoReboot = False
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    7) Open disk management > by default some columns are compressed > widen these columns: Status and Volume > for the Status column check each row and make sure the contents of all parenthesis are in full view and that none of the characters are cut off > then recheck the disk section and make sure that the characters in each row are not cut off > post an image into the thread

    Disk Management - How to Post a Screenshot of | Tutorials

    8) List all non-Microsoft antivirus software that was installed and or uninstalled since the last successful Windows upgrade
    9) List all non-Microsoft firewall software that was installed and or uninstalled since the last successful Windows upgrade
    10) List all non-Microsoft drive encryption software that was used since the last successful Windows upgrade

    11) There is a log collector that is used in another forum.
    Run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums

    12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    13) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

    14) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My ComputerSystem Spec

  2.    #12

    zbook said: View Post
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    o
    o
    o

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
    I think I've got it all

    Items 1-6 - Venus-1809-1-6.txt

    Item 7 - Venus-1809-7.png

    Items 8-9
    AVG installed after original install. Nothing other than virus definitions / AVG program updates installed since then. AVG does have a built-in firewall.

    Item 10 - none used before or after

    Item 11 - VENUS-(2019-02-17_15-39-22).zip

    Item 12
    a - Venus-1809-Startup.png
    b - Venus-1809-Virt-Mem.png

    Item 13 Ccleaner not installed

    Item 14 specs updated, but not psu, case etc as this is a laptop.
    Attached Thumbnails Attached Thumbnails Venus-1809-7.png   Venus-1809-Startup.png   Venus-1809-Virt-Mem.png  
    Need Suggestions for a failed 1809 update Attached Files
      My ComputerSystem Spec


  3. Posts : 25,825
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    1) The scannow report displayed:

    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.

    3) Uninstall AVG Business Security using the applicable uninstall tool:
    Install AVG on your PC, Mac | AVG installation files
    Uninstalling AVG software | AVG Support

    4) Make sure that Windows defender is on

    5) What problems were you having with the computer that it is using the Microsoft basic display adapter?

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    When this completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    8) chkdsk /r /v
    This command may take many hours to run so plan to run overnight.


    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    9) Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into the thread using one drive, drop box, or google drive

    Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials

    10) Run HD Tune: (free edition)
    Post images into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    11) Open Speecy and post images into the thread for: Summary, Storage, and Graphics

    12) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an image into the thread

    13) Run the Dell full diagnostics > post an image of the results into the thread
    Support for Latitude D820 | Diagnostics | Dell US



    Code:
    Operating System: Windows 10 Pro 32-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Code:
    Name                    : Microsoft Basic Display Adapter
    DeviceID                : VideoController1
    PNPDeviceID             : PCI\VEN_10DE&DEV_01D8&SUBSYS_01CC1028&REV_A1\4&29371582&0&0008
    VideoProcessor          : NVIDIA
    CurrentRefreshRate      : 1
    VideoModeDescription    : 1400 x 1050 x 4294967296 colors
    AdapterRAM              : 0
    DriverVersion           : 10.0.17134.1
    InfFilename             : display.inf
    InstalledDisplayDrivers : 
    InstallDate             : 
    DriverDate              : 6/20/2006 8:00:00 PM
    Status                  : OK
    StatusInfo              : 
    LastErrorCode           : 
    ErrorDescription        :
    Code:
    Event[52576]:
      Log Name: System
      Source: Microsoft-Windows-Ntfs
      Date: 2019-02-05T15:48:15.874
      Event ID: 140
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Venus
      Description: 
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: S:, DeviceName: \Device\HarddiskVolume5.
    (A device which does not exist was specified.)
    Code:
    Event[52577]:
      Log Name: System
      Source: Disk
      Date: 2019-02-05T15:48:15.869
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Venus
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[52578]:
      Log Name: System
      Source: Disk
      Date: 2019-02-05T15:48:15.869
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Venus
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    Code:
    Event[51991]:
      Log Name: System
      Source: Disk
      Date: 2019-02-03T21:38:13.642
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Venus
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[51992]:
      Log Name: System
      Source: Disk
      Date: 2019-02-03T21:38:13.642
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Venus
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[51993]:
      Log Name: System
      Source: Disk
      Date: 2019-02-03T21:38:13.642
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Venus
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    
    Event[51994]:
      Log Name: System
      Source: Disk
      Date: 2019-02-03T21:38:13.642
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Venus
      Description: 
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
      My ComputerSystem Spec

  4.    #14

    quick question

    should I try the 1809 update after this stuff?

    Or are you wanting to look at the various logs etc first?
      My ComputerSystem Spec


  5. Posts : 25,825
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    After the results of the above are viewed there may be other steps.

    Before the next upgrade attempt a checklist will be posted.
    Once the checklist is completed the upgrade can be performed.


    Find a flash drive that you can format ( > or = 8 GB)
    Create a bootable Windows 10 iso: (make sure that it is 32 bit)
    Download Windows 10 ISO File | Tutorials
    Download Windows 10
      My ComputerSystem Spec

  6.    #16

    3 - AVG Uninstalled

    4 - Done

    5 - No problems. I never tried to install a Dell driver because they haven't published one since Vista. NVidia did n't have one for this adapter either. I did use the vista driver when the machine was running win7 without any problem

    7 -
    Code:
     C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>
    9 - Not exactly sure what you wanted by this link - https://www.dropbox.com/sh/23cw21n0n...vwpVMPZia?dl=0 is a folder with the text and an .evtx save of the events

    10 -
    HD-Tune-Health.png
    HD-Tune-Benchmark.png
    HD-Tune-Error-Scan.png

    11 - The storage didn't fit in one snapshot
    Speccy-Summary.png
    Speccy-Storage-1.png
    Speccy-Storage-2.png
    Speccy-Graphics.png

    12 - no yellow or unknown devices

    13 - The summary result and the detail list.
    Dell-Diagnostics.png - summary
    Dell-Diagnostics-2.png - detail list
    Attached Thumbnails Attached Thumbnails HD-Tune-Health.png   HD-Tune-Benchmark.png   HD-Tune-Error-Scan.png   Speccy-Summary.png   Speccy-Storage-1.png  

    Speccy-Storage-2.png   Dell-Diagnostics.png   Dell-Diagnostics-2.png  
      My ComputerSystem Spec


  7.    #17

    zbook said: View Post
    After the results of the above are viewed there may be other steps.

    Before the next upgrade attempt a checklist will be posted.
    Once the checklist is completed the upgrade can be performed.


    Find a flash drive that you can format ( > or = 8 GB)
    Create a bootable Windows 10 iso: (make sure that it is 32 bit)
    Download Windows 10 ISO File | Tutorials
    Download Windows 10
    I have one from the late Jan / Feb 1809 release created with the media tool built with the "both" x32 & x64 option ( I have 3 other win10 x64 machines). Used the setup in the x32 folder for one of the update attempts
      My ComputerSystem Spec


  8. Posts : 25,825
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    Run through this upgrade check list.
    Perform an in place upgrade repair.
    If it is successful that will complete the troubleshooting.
    If it fails then run setupdiag and post a share link into the thread.
    SetupDiag | Microsoft Docs


    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:

    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card,



    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    Any of these that have been done in the past week are not necessary to repeat:


    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /x /f /r
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials

    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

    7) Uninstall all non-Microsoft firewall software

    8) Uninstall all non-Microsoft disk encryption software

    9) Run disk cleanup to clean temporary and system files

    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials

    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the the drive from the computer)
      My ComputerSystem Spec

  9.   My ComputerSystem Spec


  10. Posts : 25,825
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    This is a better link:

    https://support.microsoft.com/en-us/...oot-in-windows


    Which is #18?
      My ComputerSystem Spec


 
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