Why am I getting a "Activate Windows" warning? Solved

  1.    1 Week Ago #1

    Why am I getting a "Activate Windows" warning?


    I recently had a local disaster at my place of residence. A pipe decided to fail and flooded almost the entire living area and forced me into a temporary residence. Fortunately, I'm able to save my equipment and bring it with me. However, I am now receiving Windows activation errors.

    As soon as I got the equipment stood back up and powered up, I was prompted with needing to activate my copy of Windows. This particular copy was from the Windows 7 to Windows 10 upgrade a few years ago.

    I go to the Windows Activation screen in settings and I see the following:

    We can't activate Windows on this device as our activation servers aren't available right now. Make sure you're connected to the internet and we'll automatically try to activate Windows when the service becomes available. Error code: 0x80072EFD.
    I also get an prompted to activate my copy of MS 2016 Office.

    I've tried calling and was hoping to speak to a live person, but only get an IVR to which will try to activate over the phone.

    I'm not sure why moving my equipment from my residence to a temporary residence will cause this, but that seems to be the issue.

    One additional bit of information that I forgot about. At my primary residence, the machine is on a LAN. Here at the temporary residence, its on an unsecured WIFI network, so I am also using a VPN tunnel to help keep myself protected from any prying eyes.

    Any thoughts on what is going on?

    Thanks

    Daryl
      My ComputerSystem Spec

  2.    1 Week Ago #2

    I made a change and I thought that it was resolved, however, I now see that this is still an issue, so I removed the "Solved" marking.

    Any comments will be appreciated.

    Thank you

    Daryl
      My ComputerSystem Spec

  3. Bree's Avatar
    Posts : 9,904
    10 Home x64 (1809) (10 Pro on 2nd pc)
       1 Week Ago #3

    The message was "...our activation servers aren't available right now...". I suspect your use of VPN is somehow not allowing access the the MS activation servers. I wouldn't worry about Windows activation yet, Win10 will continue to work until you get a more permanent residence and can turn off the VPN.
      My ComputersSystem Spec


  4. Posts : 1,556
    W7 32 bit, Linux Mint Xfce 18 64 bit
       1 Week Ago #4
      My ComputerSystem Spec

  5.    1 Week Ago #5

    Having an educated guess at this...

    There are two issues here... first MS checks activation regularly and second the MAC address forms a major part of the activation (probably as much as the Mobo itself)

    Therefore should there be a change in NIC, MS deems the PC as being changed...

    They should just let activation alone once acquired ...like, activation servers going down, people moving house etc... WTH?
      My ComputerSystem Spec

  6. Infrasonic's Avatar
    Posts : 93
    W10 Home 1803 / Virtual Box / Linux Mint VM
       1 Week Ago #6

    Bree said: View Post
    The message was "...our activation servers aren't available right now...". I suspect your use of VPN is somehow not allowing access the the MS activation servers. I wouldn't worry about Windows activation yet, Win10 will continue to work until you get a more permanent residence and can turn off the VPN.
    Probably the region blocking. I would imagine MS want to know where you are for online licence activation, one of the primary purposes of a VPN is to prevent that...

    Edit: Or maybe if find my device is switched on it won't be happy with a VPN and is forcing the license issue?
      My ComputersSystem Spec

  7.    6 Days Ago #7

    Hello All.

    Thanks for all of the replies. For some reason, this resolved itself.

    My thoughts also were the VPN, but for a while, even with the VPN disconnected, I was getting the error. I also suspected the MAC because I went from a hard line to a WIFI. I was just confused why either should matter because everything is authentic and fully licensed. I didn't know that MS continuously checks licenses.

    I'm good for now. Hopefully it'll stay this way.

    Thanks

    Daryl
      My ComputerSystem Spec

  8. Infrasonic's Avatar
    Posts : 93
    W10 Home 1803 / Virtual Box / Linux Mint VM
       6 Days Ago #8

    Did it resolve itself after switching off the VPN and a reboot or some other way?
    If you tell us the details it could help someone else fix the same issue...
      My ComputersSystem Spec


 

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