Windows update error

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  1. 22Green's Avatar
    Posts : 36
    Windows 10 64 Bit 1909
       #11

    cnaray said:
    Here is how I stopped the error and it was quite simple, see if it works for you...
    C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\InstallAgent\Checkpoints is where I found the 9ND94HKF4S0Z.dat and 9NCGJX5QLP9M.dat. I removed them and only them to a folder I created on my desktop and waited for the error to reappear and it did not. It's been 24 hours so I'm hopeful this resolved the problem. This was not a problem with windows updater. I hope this works for you.

    If someone knows why they should not be removed, Please write to me before I delete the desktop folder.

    Thanks
    C:\Windows\System32\config is empty on my machine I did a search for the .dat files and found one in my Windows\Temp directory and deleted it but i'm sure that didn't correct the issue.
      My Computer

  2. 22Green's Avatar
    Posts : 36
    Windows 10 64 Bit 1909
       #12

    Actually these files are here now this morning or at least one the main problem child. I'm gonna reboot and see if its still there and if so delete it.

    9ND94HKF4S0Z-AppUp.SGXDFP

    My system just did an update KB4482887 also.

    Windows update error-capture11.jpg

    Windows update error-capture22.jpg
      My Computer

  3. ReddestDream's Avatar
    Posts : 12
    Windows 10 Pro
       #13

    It appears that the latest Intel Graphics driver may have fixed this issue. At least as far as it affects this. SGX driver still has the problem, so watch when it updates.
      My Computer

  4. 22Green's Avatar
    Posts : 36
    Windows 10 64 Bit 1909
       #14

    I haven't updated this yet - driver is from 2017. I have a Dell Aurora R7 thats my onboard video but my main card is a GeForce GTX 1080 Ti-11GB

    So far so good in Event viewer I don't see the Windows update error since deleting those 2 files (actually moved them to my desktop)

    PS I guess it can't hurt to update my Intel driver. UHD 630
      My Computer


  5. Posts : 141
    Windows
       #15

    I have the latest UHD 630 driver (at least according to device manager). I kept getting this error too. I just moved the three files from that checkpoints folder. I wonder if it will fix the problem.

    My error messages read "Installation Failure: Windows failed to install the following update with error 0x80246013: 9NCGJX5QLP9M-AppUp.IntelMediaSDKDFP"
      My Computer

  6. bjm's Avatar
    bjm
    Posts : 113
    W10 Home 1903
       #16

    Windows update error-png_302.png

    Dell Inspiron 17 3780 i3780-5032BLK 17.3" Laptop Computer, Intel® Core™ i5-8265U
    Last edited by bjm; 22 Jun 2019 at 18:36. Reason: change pic + add info
      My Computer


  7. Posts : 194
    Windows 10
       #17

    The problem is related when you install the drivers directly from Intel, and not Dell/your laptop OEM. Intel said you have to install the (old) OEM driver, not the Intel one.
      My Computer

  8. bjm's Avatar
    bjm
    Posts : 113
    W10 Home 1903
       #18

    gorgor said:
    The problem is related when you install the drivers directly from Intel, and not Dell/your laptop OEM. Intel said you have to install the (old) OEM driver, not the Intel one.
    I don't know where WuMgr was trying to install drivers from #16.
    I am not seeing the "error" AppUp.IntelMediaSDKDFP = Failed since my 1809 updated to 1903.
    [plain]https://forums.intel.com/s/question/0D50P00004MyGm6SAF/im-getting-update-failed-reports-thru-wumgr-that-appupintelmediasdkdfp-failed[/plain]
      My Computer


 
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