1803 update has been failing since May 2018

My wife has an ASUS laptop that she will, on a scattershot basis, let me know is misbehaving. Usually when I then get under the hood there are other problems, and it's farther downstream than optimal - even too late to try a system restore.

In this case, she was complaining that it can take as long as five minutes after starting or waking the laptop, to have an internet connection. I did notice that the network adapter settings were allowing the adapter to be turned off to save power, so I unchecked that box and we'll see what happens.

But more disturbing to me was that I noticed that the 1803 update has failed to update on her computer going back to May 2018.

The update history (since deleted in an attempt to fix) is pasted here, although it only goes back to September:


All reference "Feature update to Windows 10, version 1803."

There are parenthesized non-sequential numbers, 3-16 (but, again, not in a particular order) after the above phrase.

The associated error codes alternate between 0x80246007 and 0x80070005, although there was a 0xc190011f from September.

Things I've tried:

• 2018-10 Update - Error Code: (0x80073712) - Windows 10 Forums - Particularly the steps from Post 2. sfc /scannow found nothing out-of bounds. Running the troubleshooter would give me a "Potential Windows Update Database Error Detected" - and not be able to fix it
• In poking around on how to fix that error, I came upon Brink's downloadable .bat file at Reset Windows Update in Windows 10 | Tutorials and I downloaded and ran it.
• This seemed to bring about some improvement. Over the course of 90 minutes or so, a new 1803 update was found, downloaded, initialized (order might be wrong, sorry), and then installation began. But sometime after 55%, there was a failure with a 0x80070005 code. Is there a way of looking to see exactly what/where the failure occurred during the install process? Install was working, I went away, and it had failed on my return.

I'm not (much) concerned about the Windows update process itself. While the 1803 update keeps failing, several other "quality" updates are succeeding.

But I'm curious about what might be going wrong. And I've read posts - maybe here, maybe elsewhere - about the 1803 update being better accomplished by using some tools, including the "media creation tool," to do the upgrade, versus allowing Windows update to handle it. Thoughts?

Porthos said:

How much free space is on the drive?

Although I am not with the computer in question, plenty: >100 gig in both partitions.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread.

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


7) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

8) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an image into the thread

9) Open disk management > by default it is compressed > manually widen each status and volume > make sure that the characters in each row are in full view and that none of the letters are cutoff > post an image into the thread
Disk Management - How to Post a Screenshot of | Tutorials

10) List all antivirus/firewall software (always on or manual) installed or uninstalled since the last successful Windows upgrade

11) List all non-Microsoft drive encryption software installed or uninstalled since the last successful Windows upgrade

12) What are the status of the files?
a) Have the files been backed up to another drive or to the cloud?
b) Has a backup image been made and the backup image saved to another drive or to the cloud?

This is a useful site to obtain an older Windows 10 ISO file if you want to try that https://heidoc.net/joomla/technology...-download-tool

Steve C said:

This is a useful site to obtain an older Windows 10 ISO file if you want to try that https://heidoc.net/joomla/technology...-download-tool

Although I am sure it's covered, amply, in this forum, if I wanted to download an 1803 ISO, and use that, keeping my current files, what is the process I'd follow?