Dell replaced motherboard/HD, re-installed Winows Pro, won't activate

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  1. purplenate26's Avatar
    Posts : 35
    Microsoft Windows 10 Pro 64 Bit
       #1

    Dell replaced motherboard/HD, re-installed Winows Pro, won't activate


    Dell replaced my motherboard and hard drive under warranty. I re-installed Windows 10 Pro from the Dell recovery partition. Everything was fine, bu I see that my Windows is not activated. Why is that. I first bought this laptop in May 2017, and When I went through the first time new user account setup wizard, I used a Microsoft account, so I know my Windows copy was linked to my Microsoft account. I went into my Microsoft account and under devices I deleted all the old devices and left this remaining.
    I just can not get Pro to activate.

    Error code is: 0xC004C003
    Dell replaced motherboard/HD, re-installed Winows Pro, won't activate-act.jpg
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  2.   My Computers

  3. Superfly's Avatar
    Posts : 3,337
       #3

    purplenate26 said:
    Dell replaced my motherboard and hard drive under warranty. I re-installed Windows 10 Pro from the Dell recovery partition. Everything was fine, bu I see that my Windows is not activated. Why is that. I first bought this laptop in May 2017, and When I went through the first time new user account setup wizard, I used a Microsoft account, so I know my Windows copy was linked to my Microsoft account. I went into my Microsoft account and under devices I deleted all the old devices and left this remaining.
    I just can not get Pro to activate.

    Error code is: 0xC004C003
    Dell replaced motherboard/HD, re-installed Winows Pro, won't activate-act.jpg
    You have a generic OEM key - it won't activate with that on new hardware.

    Dell are supposed to give you a new OEM key with the RMA. OEM licences even if linked to an MSA will not transfer to new hardware.
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  4. purplenate26's Avatar
    Posts : 35
    Microsoft Windows 10 Pro 64 Bit
    Thread Starter
       #4

    Superfly said:
    You have a generic OEM key - it won't activate with that on new hardware.

    Dell are supposed to give you a new OEM key with the RMA. OEM licences even if linked to an MSA will not transfer to new hardware.
    I'm only 1 year into my 4 year warranty. So your saying I should call Dell and tell them that I need a new OEM key. Can you tell me exactly what you mean by RMA? What should I do and say when I call Dell?

    P.S. The troubleshooter did not work.
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  5. Superfly's Avatar
    Posts : 3,337
       #5

    purplenate26 said:
    I'm only 1 year into my 4 year warranty. So your saying I should call Dell and tell them that I need a new OEM key. Can you tell me exactly what you mean by RMA? What should I do and say when I call Dell?

    P.S. The troubleshooter did not work.
    Tell them they took way your activation/key with the old motherboard, and must supply you with a new one as the replaced motherboard does not have a factory OA3 activation key.

    They are normally good at this (you get a small envelope with a new product key) .. suspect the service centre you were dealing with are a bit sleepy.
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  6. purplenate26's Avatar
    Posts : 35
    Microsoft Windows 10 Pro 64 Bit
    Thread Starter
       #6

    Superfly said:
    Tell them they took way your activation/key with the old motherboard, and must supply you with a new one as the replaced motherboard does not have a factory OA3 activation key.

    They are normally good at this (you get a small envelope with a new product key) .. suspect the service centre you were dealing with are a bit sleepy.
    OK. Thank you.
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  7. Superfly's Avatar
    Posts : 3,337
       #7

    You are welcome... let me know how things go... feel free to re-direct them to me if need be ...
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  8. purplenate26's Avatar
    Posts : 35
    Microsoft Windows 10 Pro 64 Bit
    Thread Starter
       #8

    Superfly said:
    You are welcome... let me know how things go... feel free to re-direct them to me if need be ...
    Just got off the phone with Dell. Their sending me a key via FedEx in less than 48 hours, and all I had to do was show them your Avatar

    lol!
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  9. Superfly's Avatar
    Posts : 3,337
       #9

    purplenate26 said:
    Just got off the phone with Dell. Their sending me a key via FedEx in less than 48 hours, and all I had to do was show them your Avatar

    lol!
    LOL...

    Awesome...! Glad you got it sorted.
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  10. davehc's Avatar
    Posts : 513
       #10

    Superfly said:
    They are normally good at this (you get a small envelope with a new product key) .. suspect the service centre you were dealing with are a bit sleepy.
    And that is still the case.
    In the last month, I have had two new motherboards sent to me by Dell. Both came with documentation and new activation keys.
      My Computer


 
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