Windows update is stuck

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  1. rscalover
    Posts : 49
    Microsoft Windows 10 Pro 1809(17763.316)
    Thread Starter
       New #21

    Ok folks i'm an old fart i found something interesting first step is to get windows update log using powershell with this command

    Code:
    Get-WindowsUpdateLog
    2018/10/30 15:58:14.8945351 9576 13856 ComApi *FAILED* [80248007] ISusInternal:: GetUpdateMetadata3
    2018/10/30 15:59:41.5963992 3164 14300 Misc *FAILED* [80070002] HashFileData: CreateFile C:\WINDOWS\SoftwareDistribution\Download\96fe456ad065a6c35926ff473aeafe054948e25f failed
    2018/10/30 15:59:41.5964046 3164 14300 Misc *FAILED* [8007000]2] HashFileData validate file C:\WINDOWS\SoftwareDistribution\Download\96fe456ad065a6c35926ff473aeafe054948e25f
    2018/10/30 15:59:41.7524050 3164 14300 Misc *FAILED* [80070002] HashFileData: CreateFile C:\WINDOWS\SoftwareDistribution\Download\c3248eb572cb5f82e63ce9c6d73cfbf39b1052ae failed
    2018/10/30 15:59:41.7524085 3164 14300 Misc *FAILED* [80070002] HashFileData validate file C:\WINDOWS\SoftwareDistribution\Download\c3248eb572cb5f82e63ce9c6d73cfbf39b1052ae
    Do you notice those numbers in brackets after the failed message ? that is an error code to make a long story short it looks like my windows update datastore is corrupt you can find those errorcodes and what they mean here

    When something doesn't work as it should i want to know why so i keep digging.
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  3. Callender
    Posts : 6,832
    22H2 64 Bit Pro
       New #22

    rscalover said:
    i've never heard off you have to power off your router to get this stuff working again but he i'll give it a shot.
    Power off router and reboot before running the script is just the easy way to make sure that windows cannot run any sort of update check in the background when running repairs. Therefore there should be no errors with stopping services or deleting files when running WU repair script.

    EDIT: See the thread here. Although it discusses Windows 7 the same applies to Windows 10.

    Following a clean install, Windows Update remains at Checking For - Microsoft Community


    1. Disconnect the computer from the Internet so Windows Update cannot automatically update itself to 7.6.7600.320.
    2. Perform a fresh reload from Recovery Media or Windows 7/64 with SP1 RTM.
    3. When the installation prompts for updates, choose "Ask Me Later".
    4. Apply KB3020369 and then KB3172605 in that order.
    5. Restore the Internet connection, configure update settings to your preference and launch Windows Update as normal.
    Points 1 and 5 apply here.
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  4. Callender
    Posts : 6,832
    22H2 64 Bit Pro
       New #23

    FYI: Also check that you have the 1809 October Servicing Stack Update installed. If you don't have it get the standalone installer from here:

    https://support.microsoft.com/en-gb/...october-9-2018

    (Microsoft Update Catalog link)

    To install - open Powershell Admin then use:

    wusa.exe "Full Path To.msu"

    Replace Full Path To with the file path
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  6. rscalover
    Posts : 49
    Microsoft Windows 10 Pro 1809(17763.316)
    Thread Starter
       New #24

    Ah so as soon as you run a windows update reset script and windows detects an internet connection it runs the update check that makes sense i'll try it with my laptop disconnected
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  7. rscalover
    Posts : 49
    Microsoft Windows 10 Pro 1809(17763.316)
    Thread Starter
       New #25

    Hi,

    The file ReportingEvents.txt now contains

    {20E9B972-910B-43DB-B416-3FBBE30CDDA3} 2018-10-31 15:54:18:295+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. g+jfZ0b8j0WBS+iQ.1.1.1.0.3.0
    {F852D981-7311-47D2-AB0F-CA93F4779E4E} 2018-10-31 15:54:28:355+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. g+jfZ0b8j0WBS+iQ.1.1.0.0.3.0
    {E8F78663-859F-4813-8BAF-54608EF191C8} 2018-10-31 15:58:36:030+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. /U/8NlW47UWR5Yau.1.1.1.0.3.0
    {09133D66-CD6D-484D-BDF9-B1A5DF5EBD72} 2018-10-31 15:58:37:076+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. /U/8NlW47UWR5Yau.1.1.0.0.3.0
    {D09B20BF-356E-4176-926A-D3430C546D82} 2018-10-31 16:07:41:795+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. 9EY1qdZeMkCF+qHF.1.1.0.0.3.0
    {A37C6B39-1252-470C-90A0-34758520AA9A} 2018-10-31 16:07:41:889+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. 9EY1qdZeMkCF+qHF.1.1.1.0.3.0
    {B8601BDC-A40B-4E76-9EB8-8D8D98985D34} 2018-10-31 16:07:51:043+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. oy3GJoD/k0CdGmzv.1.1.0.0.3.0
    {44BD3CE2-F477-4DC6-8EAF-ADB2EBCD0738} 2018-10-31 16:07:51:668+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 0 updates. oy3GJoD/k0CdGmzv.1.1.1.0.3.0
    i'm guessing the issue is resolved but there are no updates available (i'm on 1809 ) and use a third party antivirus i'm just not sure about this that file always remained empty before.


    Callender said:
    FYI: Also check that you have the 1809 October Servicing Stack Update installed. If you don't have it get the standalone installer from here:
    https://support.microsoft.com/en-gb/...october-9-2018
    (Microsoft Update Catalog link)
    To install - open Powershell Admin then use:
    wusa.exe "Full Path To.msu"
    Replace Full Path To with the file path
    I already have that update installed.
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  8. Callender
    Posts : 6,832
    22H2 64 Bit Pro
       New #26

    You can either uninstall an update and reboot to see if it gets offered again or just wait until next patch tuesday.
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  9. rscalover
    Posts : 49
    Microsoft Windows 10 Pro 1809(17763.316)
    Thread Starter
       New #27

    Nope i'm wrong issue is not fixed that file ReportingEvents.txt is empty again pfff so annoying
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  10. rscalover
    Posts : 49
    Microsoft Windows 10 Pro 1809(17763.316)
    Thread Starter
       New #28

    Caledon Ken said:
    I had to uninstall BD.
    You're right as soon as i completely removed mcafee livesafe and rebooted the windows defender updates come back thank you

    Windows update is stuck-workingagain.png
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  12. Caledon Ken
    Posts : 30,173
    Windows 11 Pro x64 Version 23H2
       New #29

    Glad you got it sorted. Can't say I understand as I have Norton on other systems, not 1809, and the updates come down.

    Thanks for posting that the solution also worked for you.
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  13. rscalover
    Posts : 49
    Microsoft Windows 10 Pro 1809(17763.316)
    Thread Starter
       New #30

    It seems Dell has some agreement with mcafee they can offer that software free of charge for 1 year with every new Dell system purchased .Somebody should investigate why windows update stops working but the big companies will blame eachother and we customers have to deal with it sad but true.
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