Stuck in update loop  

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  1. Posts : 41
    Windows 10 Home v1709 build 16299.611
       #1

    Stuck in update loop


    After 34 years and thousands of dollars spent on Microsoft and related products I am pricing Macs now unless I can solve this. I am running Windows 10 Home version 1709. This was a free upgrade from Windows 7. This upgrade was over two years ago. I will not go into previous crashes, but on 8/25 WU tried to install version 1803. It failed, the system crashed with the BSOD and I could only bring it back with a system image rebuild. Return to previous version does not work, auto repair does not work, restore point does not work, nothing but restoring from a system image. After restoring, WU immediately downloads v1803 again, tries to install and the insanity begins again. The only way I can stall it is to set my 18 hour active hours window and turn the computer off at night. I have run WU Troubleshooting a number of times, getting the message that the WU database is corrupt, it allegedly fixes the problem, but I get the same message every time I run it. I tried the MS show/hide update utility and it shows v1803 is hidden, but apparently not hidden well enough. As I type this, I am restoring the system for the fifth time in the past month. Any advice or help would be appreciated.
      My Computer


  2. Posts : 40,428
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Restore the image.
    Do whatever you can to block upgrades:
    Set to metered connection on ethernet and wifi etc.
    Run the BETA log collector and post a zip into this thread.
    The beta log collector is located near the bottom of this webpage:
    BSOD - Posting Instructions - Windows 10 Forums
    Use extract or extract all then open.

    Once the beta log collector is posted into the thread perform these steps:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc ./scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    7) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    8) Run HD Tune: (free edition) (on all drives)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    9) Run setupdiag and post the txt results into the thread:
    SetupDiag | Microsoft Docs

    10) Make sure that there is no overclocking during the troubleshooting process

    11) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    12) Open the website for the computer or motherboard manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread
      My Computer


  3. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter
       #3

    I have begun the process. Here is the beta log collector zip:
    OFFICE-PC-Mon_10_01_2018__75314_20.zip
      My Computer


  4. Posts : 40,428
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    There are two log collectors: DM and BETA
    The DM log collector was posted.
    This is the link for the beta log collector:
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (Use extract all > open)
      My Computer


  5. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter
       #5
      My Computer


  6. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter
       #6

    Scannow results:
    tory> /OFFBOOTDIR=<offline boot directory>]

    /SCANNOW Scans integrity of all protected system files and repairs files with
    problems when possible.
    /VERIFYONLY Scans integrity of all protected system files. No repair operation is
    performed.
    /SCANFILE Scans integrity of the referenced file, repairs file if problems are
    identified. Specify full path <file>
    /VERIFYFILE Verifies the integrity of the file with full path <file>. No repair
    operation is performed.
    /OFFBOOTDIR For offline repair specify the location of the offline boot directory
    /OFFWINDIR For offline repair specify the location of the offline windows directory

    e.g.

    sfc /SCANNOW
    sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
    sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows
    sfc /VERIFYONLY

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>
      My Computer


  7. Posts : 40,428
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    1) Uninstall AVG with the applicable uninstall tool:
    Install AVG on your PC, Mac | AVG installation files

    2) Uninstall Malwarebytes with the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    3) Make sure that Windows defender is turned on

    4) After a successful Windows upgrade antivirus software can be reinstalled


    5) There were multiple event viewer entries displaying corruption
    a) Microsoft search
    b) content index catalog

    6) Run the Windows Search and Indexing troubleshooter
    View detailed information > post images into the thread for any fixes or items that were not able to be fixed.

    7) These are additional options for fixing problems with Microsoft search:
    Windows Search Indexer is not working



    Code:
    Event[1962]:
      Log Name: Application
      Source: Microsoft-Windows-Search
      Date: 2018-09-30T23:43:04.275
      Event ID: 1004
      Task: Search service
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description: 
    The Windows Search service is creating the new search index {Reason: Index Corruption}.
    Code:
    Event[1950]:
      Log Name: Application
      Source: Microsoft-Windows-Search
      Date: 2018-09-30T23:40:47.223
      Event ID: 7042
      Task: Search service
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description: 
    The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
    Details:
     The content index catalog is corrupt.   0xc0041801 (0xc0041801)
    Code:
    Event[1941]:
      Log Name: Application
      Source: Microsoft-Windows-Search
      Date: 2018-09-30T23:40:35.566
      Event ID: 7040
      Task: Search service
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description: 
    The search service has detected corrupted data files in the index {id=4810 - onecoreuap\base\appmodel\search\search\ytrip\common\util\jetutil.cpp (249)}. The service will attempt to automatically correct this problem by rebuilding the index.
    Details:
      0x8e5e0713 (0x8e5e0713)
    Code:
    Event[3167]:
      Log Name: System
      Source: LEqdUsb
      Date: 2018-09-27T19:37:03.557
      Event ID: 12289
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description: 
    WDF call failed.
    Code:
    Event[3232]:
      Log Name: System
      Source: volmgr
      Date: 2018-09-30T23:37:27.621
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Office-PC
      Description: 
    Crash dump initialization failed!
      My Computer


  8. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter
       #8

    DISM Tool results:

    Microsoft Windows [Version 10.0.16299.611]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.611

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>
    C:\WINDOWS\system32>
      My Computer


  9. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter
       #9

    Search and Indexing Troubleshooter found no issues.
      My Computer


  10. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter
       #10

    AVG and MBAM uninstalled. Here is CCleaner system and advanced image:
    Stuck in update loop-ccleaner.jpg
      My Computer


 

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