Stuck in update loop

zbook · 04 Oct 2018

Code:

Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release_svc_escrow.180502-1908)

1) The computer manufacturer, Gateway, only supported drivers through Windows 7.0.
Please confirm this website as the drivers for the computer: DX4831
Drivers & Downloads

Stuck in update loop-gateway-drivers.png

Stuck in update loop-gateway-drivers-part-2.png

2) The computer has a RAID driver.
Had the drives been in raid or is this the regular storage controller driver for the computer?

3) In the controlled crash there was a hardware driver involved in the crash.
Perform the following steps:

4) Uninstall and reinstall Intel GPU: Igdkmd64.sys of Igfx Intel GPU drivers
Updating a driver. - Microsoft Community

IntelÂ® Driver & Support Assistant

5) Uninstall EaseUS software > reinstall EaseUS software

6) Uninstall jraid.sys > reinstall jraid.sys if this driver is needed otherwise keep uninstalled for the next upgrade attempt

7) After the above steps > restart Windows driver verifier with these customized settings:
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community

8) Did this computer have insider builds?

9) What are the settings now?
10) Wondering if there may be issues related to the insider build or prior insider build and Windows upgrades?
Enable or Disable Insider Build Settings in Windows 10 | Windows 10 Tutorials

11) Download Windows 10 1809 iso to the desktop:
Download Windows 10
This iso will be used for the next upgrade attempt.

12) Download and Install Everything:
voidtools

13) After the testing with Windows driver verifier has completed (36 hours of additional testing with no bsod) open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take many hours so plan to run overnight.

C:\WINDOWS\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot
Use the txt and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into the thread using one drive, drop box, or google drive

Code:

Event[1876]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-10-02T17:01:53.651
  Event ID: 7009
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Office-PC
  Description: 
A timeout was reached (30000 milliseconds) while waiting for the Windows Insider Service service to connect.

Code:

Event[1877]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-10-02T17:01:53.730
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Office-PC
  Description: 
The Windows Insider Service service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.

Code:

igfx         igfx                   igfx                   Kernel        Manual     Stopped    OK         FALSE       FALSE        16,160            2,902,304   0          11/26/2012 6:26:05 PM  C:\WINDOWS\system32\DRIVERS\igdkmd64.sys         5,856

Code:

Name Intel(R) HD Graphics
PNP Device ID PCI\VEN_8086&DEV_0042&SUBSYS_03891025&REV_12\3&11583659&0&10
Adapter Type Intel(R) HD Graphics (Core i3), Intel Corporation compatible
Adapter Description Intel(R) HD Graphics
Adapter RAM (1,380,403,200) bytes
Installed Drivers igdumd64.dll,igd10umd64.dll
Driver Version 8.15.10.2900
INF File oem46.inf (iILKD0 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xFB800000-0xFBBFFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x0000BC00-0x0000BC07
IRQ Channel IRQ 4294967291
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2900, 11.74 MB (12,311,776 bytes), 11/27/2012 12:26 AM)

Code:

igdkmd64.sys Mon Nov 26 16:26:05 2012 (50B4089D)

Code:

JMicron RAID Driver
 
http://www.jmicron.com/Driver.htm
ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

Birdieman50 · 04 Oct 2018

I cannot find anything on the Gatway website regarding W10 drivers for the Gateway DX4831. Third party sites tell me I have numerous outdated drivers and offer to update, but I am leery of those third party driver or registry cleaner sites.
EaseUs Todo was uninstalled and reinstalled. The driver Igdkmd64.sys you listed, is that the Intel HD graphics driver? If so, it was uninstalled and reinstalled. Not sure about the Raid stuff. Never had a Raid. I found 6 related files, the dates on those files were pre-purchase of the computer. I purchased the computer new. Reran the Verifier, crashed immediately but I cannot find the log files. Restarting the computer by Restore Point, would that eliminate any log file by going back in time? Still working on the rest.

zbook · 04 Oct 2018

1) The driver igdkmd64.sys was involved in the manual crash.
It is the Intel GPU driver and it also has the name Igfx.

2) Open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

3) For any bsod run the BETA log collector and post a new zip into the thread.
Restart the clock so that there is 36 hours of Windows driver verifier use after the last bsod.
The log collector will automatically collect the mini dump files.
The memory dump files need to be found manually.
At times dump files are not created or are deleted and these events appear in the event viewer.

4) Everything or everything search is much faster than windows search. The software can be set to launch on boot or launch when it is needed. It will index everything on internal and external drives. As characters are typed there will be instantaneous results. The more characters that are typed the narrower the search results.

5) The Everything software is much faster than Windows search. It will be used later in the thread if there is another failed Windows upgrade. Use the tool to find the driver in the earlier post.

6) When turning off or recovering from the use of Windows driver verifier after a bsod the startup options > reset > safe mode with command prompt > verifier /reset is the preferred method to use. The next method is using command prompt with verifier /bootmode resetonbootfail. System restore is the third method and is only used when the other methods fail as it often leads to a loss of the dump file. If system restore is needed then use it as needed. After all bsod > run the beta log collector > post a new zip into the thread.

Birdieman50 · 04 Oct 2018

The only devices with yellow triangle warning were PS/2 keyboard and PS/2mouse. I use neither, I have a wireless Logitech keyboard and mouse.

Birdieman50 · 04 Oct 2018

I was not able to able to identify the Intel GPU driver by name, just the term "Intel(R) HD Graphics". I uninstalled it using Device Manager, rebooted and let W10 reinstall it.

zbook · 04 Oct 2018

For the next upgrade attempt do you have any wired options for keyboard and mouse?
Were you able to download and install Everything?

Open everything and search for:
a) Igdkmd64.sys or Igfx > this is the Intel GPU driver that was involved in the manual crash
b) jraid.sys > this should be uninstalled if it is not in use

Has Windows driver verifier been restarted?
Were there any new bsod?

Open device manager > click view > show hidden devices > expand display adapters > right click on the Intel GPU > left click properties > click on the drive tab > left click driver details > post an image

Birdieman50 · 04 Oct 2018

Yes I have a wired keyboard and mouse to use during upgrade.
Verifier not re-started yet.
Everything not downloaded yet. Later tonight.
Still searching for lgdkmd64.sys.

Birdieman50 · 04 Oct 2018

Sorry, wrong tab of Device Manager

Stuck in update loop-intelgraphicsdriver.jpg

Birdieman50 · 04 Oct 2018

found this in C:\windows\system32\drivers:

Stuck in update loop-igdkmd64details.jpg

zbook · 04 Oct 2018

This is an upgrade check list.
There are additional steps that are not on this list that may also be performed before the next upgrade attempt.

The next step is to check all drivers with Windows driver verifier and replace any misbehaving drivers.
Drivers that are not in use can be uninstalled.

Run through this check list before the next upgrade attempt:

1) remove nonessential hardware
docks
USB devices
printers
headset
speakers
bluetoot devices
USB drives (other than a windows 10 iso if used for the upgrade)
USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card,

2) These should be the only attached devices:
wired mouse
wired keyboard
monitor

Any of these that have been done in the past week are not necessary to repeat:

3) open administrative command prompt and type or copy and paste: (repair file system)
chkdsk /x /f /r
This may take many hours so plan to run overnight
Find the chkdsk report in the event viewer using the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials

4) open administrative command prompt and copy and paste: (repair operating system)
sfc /scannow
dism /online /cleanup-image /restorehealth
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) update windows (have all recommended updates installed) and reboot after updates

6) uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)

7) Verify that the drive has > 27 GB free space (At least 25 GB is needed for creating dumps)

8) Place the computer in clean boot:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Windows 10 Tutorials
https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

9) Remove all unused SATA devices
(There should only be one drive in use at the time of a windows upgrade (the drive with windows)

10) Uninstall non-Microsoft disk encryption software

11) Run disk cleanup to clean temporary and system files