Stuck in update loop

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  1. Posts : 41,540
    windows 10 professional version 1607 build 14393.969 64 bit

    In post # 12 the setting was automatic memory dump.
    In post # 49 the setting was small memory dump.

    How come the settings were changed?

    Please change to automatic memory dump and reboot to keep the changes.

    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an image into the thread

    Earlier Jraid was not found.
    Does it appear now?
      My Computer

  2. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter

    One of the instruction links for Verifier said to change the setting to small memory dump (minidump). That is why the change. Will change it back.
      My Computer

  3. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter

    These are the two remaining Jraid files. I cannot delete them and get the attached message when I try.Stuck in update loop-jraidimage.jpg
      My Computer

  4. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter

    These are the only three devices with warning triangles. The PS/2 keyboard and mouse were listed before. The JMB 36X is new.
    Stuck in update loop-devicemgr3.jpg
      My Computer

  5. Posts : 41,540
    windows 10 professional version 1607 build 14393.969 64 bit

    Under storage controllers is JMicron.
    This is the JRaid controller.
    This should be updated so that the triangle disappears.
    Earlier this was not seen as you looked for JRaid.

    Updating a driver. - Microsoft Community

    JMicron RAID Driver

    Another option is to
    1) turn off windows driver verifier
    2) place the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Windows 10 Tutorials
    3) run through the update check list and perform any steps that were not yet done
    1) remove nonessential hardware
    USB devices
    bluetoot devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card,
    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    Any of these that have been done in the past week are not necessary to repeat:
    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /x /f /r 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials 
    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) update windows (have all recommended updates installed) and reboot after updates
    6) uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    7) Verify that the drive has > 27 GB free space (At least 25 GB is needed for creating dumps)
    8) Place the computer in clean boot:
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    9) Remove all unused SATA devices
    (Make sure that there is only one drive (windows drive) at the time of the upgrade)
    (The only other drive should be the Windows 10 iso flash drive)
    10) Uninstall non-Microsoft disk encryption software
    11) Run disk cleanup to clean temporary and system files
    4) create a bootable windows 10 iso build 1803
    5) attempt a windows upgrade
    a) if the upgrade works then upgrade or reinstall the jraid driver
    b) if the upgrade fails then upgrade or reinstall the jraid driver and download and install Everything:
    6) With the everything software look for the Panther logs.
    PANTHER logs
    Event logs (*.evtx)
    These logs are created when there is an upgrade failure.
    They have error codes and error messages which are often ambiguous.
    It may take a lot of time to troubleshoot them.

    7) When performing the upgrade choose to perform Windows updates at a later time.
      My Computer

  6. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter

    It appears the issue is resolved. I was able to perform the latest update after a clean boot. I also reinstalled the jraid driver (JMB36X) and the yellow triangle is gone. Updates have gone smoothly. Reinstalled MBAM but left AVG deleted. Not sure why AVG was present, I thought I had deleted it. Thank you for your time and advice.
      My Computer

  7. Posts : 41,540
    windows 10 professional version 1607 build 14393.969 64 bit

    Nice progress.
    Glad to see success with clean boot.
    What source was used for the driver?
    Make a backup image using Macrium:
    Macrium Software | Your Image is Everything
    In case there are any problems in the future (failure to boot, malware, ransomware, etc.) you can have a backup image for possible restoration.
    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
      My Computer

  8. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter

    After much searching, I actually got the driver from the Dell website, even though my computer is a Gateway . The driver was not listed on the Gateway support site. Could not find driver support on the JMicron website and avoided all third party sites that want to install driver scanner software. You seem to prefer Macrium over EaseUs. I have downloaded the free version of Macrium to try, but it is limited in the free version and I may pull the trigger to get the full version.
    Last edited by Birdieman50; 14 Oct 2018 at 12:25.
      My Computer

  9. Posts : 41,540
    windows 10 professional version 1607 build 14393.969 64 bit

    How did you know that the driver displayed on the dell website was applicable to the gateway model?
    There are many that use Macrium in Ten Forums and the tutorial link was posted.
    There are limitations to the free version
    Some make two backup images: one that has no incremental backups and one that has incremental backups.
    An incremental backup with the free version can be automatically done when there is a problem with operating system or registry corruption.
    So having the non-incremental backup is an extra layer or protection.
      My Computer

  10. Posts : 41
    Windows 10 Home v1709 build 16299.611
    Thread Starter

    Regarding your driver question, I did not know it would be applicable. It was 4:00 am and I was getting a bit desperate, and thought I would give it a try. All of the other sources were sites like driverdoctor, driverfix, etc. Most of those sites are blocked by MBAM or their driver tool programs are blocked as a PUP. I found no help at either JMicron or Gateway. I downloaded it, it installed, Device manager shows it is back and the device "working properly". Also a request for update through Device Manager gives the response that this is the most current available driver. All of the drive devices seem to be working normally, i.e. CD/DVD, card reader, USB ports. It is version Another possibility is which was apparently an update for Windows 8. I unfortunately did not note what version I uninstalled and have been unable to locate what version came with the computer. I am thinking I will let well enough alone, absent any new problems showing up.
      My Computer


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