Windows Update fails with Error 0x80070015

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  1. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #21

    Perform the in place upgrade repair first.
    Then overnight perform the chkdsk /r /v.

    The RAM modules are mismatched.
    Approximately when was the second module added?

    There were BSOD earlier this year 6/18/2018.
    Was the misbehaving driver identified at that time?

    After the in place upgrade repair and chkdsk perform these steps:

    1) Make a backup image using Macrium
    Macrium Software | Your Image is Everything
    2) Save the backup image to another drive
    3) Make a brand new restore point

    4) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    5) re-install the Nvidia GPU driver from the HP website
    6) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 17.0.8.2 (or newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks

    7) Download a new copy of the chipset drivers:
    HP ENVY Phoenix Desktop - 860-014 (ENERGY STAR) - Driver Downloads | HP® Customer Support

    8) Download a new copy of the applicable Intel Rapid Storage Technology RST driver:
    HP ENVY Phoenix Desktop - 860-014 (ENERGY STAR) - Driver Downloads | HP® Customer Support
    If it displays the option to repair then repair without replacement.

    9) Install this fix for Windows 10 if not yet installed:
    Driver - HP ENVY Phoenix Desktop - 860-014 (ENERGY STAR) | HP® Customer Support

    10) Install the HP System event utility if not already installed:
    Driver - HP ENVY Phoenix Desktop - 860-014 (ENERGY STAR) | HP® Customer Support

    11) There is a BIOS upgrade available from
    BIOS Version/Date AMI A0.57, 8/9/2017

    to
    A0.59 Rev.A

    Driver - HP ENVY Phoenix Desktop - 860-014 (ENERGY STAR) | HP® Customer Support

    12) After the above steps perform Windows updates.
    Last edited by zbook; 25 Sep 2018 at 15:50.
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  3. delcarto
    Posts : 51
    Windows 10
    Thread Starter
       New #22

    Hi Zbook. I'm on a different computer for right now. I had some errands to run so I left the system running the scan already. That was 3 hours ago. It is still showing 10 complete. So I guess I'll stop the scan and rerun it later. This way I can start working on the list you gave me. Be back shortly.
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  4. delcarto
    Posts : 51
    Windows 10
    Thread Starter
       New #23

    Just noticed your questions. The ram modules came as they are the day I bought the system. (Bestbuy) As for the BSOD from June, I had no idea that there was BSOD error at all. At least not that I remember. So I cannot say what the offending driver was.
    Update:
    Alright, there appears to be no option to stop the disk scan unless I shut the system off. I get the feeling that this might be a bad idea. Should I let it run or just hit the power button to abort the scan?
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  6. delcarto
    Posts : 51
    Windows 10
    Thread Starter
       New #24

    Ok, the scan finished after all. Here are the results:

    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 9/25/2018 7:43:17 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Local860014
    Description:


    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is Windows.

    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    496640 file records processed.


    File verification completed.
    13958 large file records processed.


    0 bad file records processed.



    Stage 2: Examining file name linkage ...
    17502 reparse records processed.


    594990 index entries processed.


    Index verification completed.
    0 unindexed files scanned.


    0 unindexed files recovered to lost and found.


    17502 reparse records processed.



    Stage 3: Examining security descriptors ...
    Cleaning up 245 unused index entries from index $SII of file 0x9.
    Cleaning up 245 unused index entries from index $SDH of file 0x9.
    Cleaning up 245 unused security descriptors.
    Security descriptor verification completed.
    49176 data files processed.


    CHKDSK is verifying Usn Journal...
    38896296 USN bytes processed.


    Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...
    496624 files processed.


    File data verification completed.

    Stage 5: Looking for bad, free clusters ...
    445082816 free clusters processed.


    Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    1931028479 KB total disk space.
    149872608 KB in 239606 files.
    152668 KB in 49177 indexes.
    0 KB in bad sectors.
    671939 KB in use by the system.
    65536 KB occupied by the log file.
    1780331264 KB available on disk.

    4096 bytes in each allocation unit.
    482757119 total allocation units on disk.
    445082816 allocation units available on disk.

    Internal Info:
    00 94 07 00 ba 67 04 00 12 3e 08 00 00 00 00 00 .....g...>......
    5a 06 00 00 04 3e 00 00 00 00 00 00 00 00 00 00 Z....>..........

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-09-25T23:43:17.419498300Z" />
    <EventRecordID>20571</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Local860014</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is Windows.

    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    496640 file records processed.


    File verification completed.
    13958 large file records processed.


    0 bad file records processed.



    Stage 2: Examining file name linkage ...
    17502 reparse records processed.


    594990 index entries processed.


    Index verification completed.
    0 unindexed files scanned.


    0 unindexed files recovered to lost and found.


    17502 reparse records processed.



    Stage 3: Examining security descriptors ...
    Cleaning up 245 unused index entries from index $SII of file 0x9.
    Cleaning up 245 unused index entries from index $SDH of file 0x9.
    Cleaning up 245 unused security descriptors.
    Security descriptor verification completed.
    49176 data files processed.


    CHKDSK is verifying Usn Journal...
    38896296 USN bytes processed.


    Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...
    496624 files processed.


    File data verification completed.

    Stage 5: Looking for bad, free clusters ...
    445082816 free clusters processed.


    Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    1931028479 KB total disk space.
    149872608 KB in 239606 files.
    152668 KB in 49177 indexes.
    0 KB in bad sectors.
    671939 KB in use by the system.
    65536 KB occupied by the log file.
    1780331264 KB available on disk.

    4096 bytes in each allocation unit.
    482757119 total allocation units on disk.
    445082816 allocation units available on disk.

    Internal Info:
    00 94 07 00 ba 67 04 00 12 3e 08 00 00 00 00 00 .....g...&gt;......
    5a 06 00 00 04 3e 00 00 00 00 00 00 00 00 00 00 Z....&gt;..........

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>
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  7. delcarto
    Posts : 51
    Windows 10
    Thread Starter
       New #25

    On to the In Place Upgrade Repair. After that (tomorrow?), I will address the list of instruction you gave me.
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  8. delcarto
    Posts : 51
    Windows 10
    Thread Starter
       New #26

    Ok, first things first. That Macrium Backup software is not free so I won't be purchasing the package. I will make a backup but it won't do me any good after 30 days. Restarting to complete the install now.
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  9. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #27

    Chkdsk: Windows has made corrections to the file system.

    Macrium has a free and a pay version.
    Please use the free version.
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  10. delcarto
    Posts : 51
    Windows 10
    Thread Starter
       New #28

    The package I just installed is a 30 day trial. I just found the free version. Uninstalling the 30 day trial and downloading the free edition.
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  12. delcarto
    Posts : 51
    Windows 10
    Thread Starter
       New #29

    Ok, backup is completed. Now since I don't know how to use and I don't see an option in Macrium to create a restore point, I am going to do a Windows Restore Point. Let me know if I am missing something in Macrium.
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  13. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #30

    Windows is used to create a restore point.
    Macrium is used to create a backup image.
    These are two methods to have backup options in case there is a problem with the operating system, registry, boot files, malware, etc.
    An additional method would be to copy and paste the users folder. This method takes many hours.

    This is information about Macrium:
    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
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