Windows Update fails with Error 0x80070015

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  1. Posts : 41,464
    windows 10 professional version 1607 build 14393.969 64 bit
       #41

    Perform an in place upgrade repair with a Windows 10 iso.
    Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials


    Then look for error messages and codes.

    Download and install Everything: Everything - voidtools
    Search for:

    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC

    For any log files that are found using everything > zip > post share links into the thread using one drive, drop box, or google drive.

    For any of the found files make sure that they are dated 9/26/2018 or 9/27/2018.
      My Computer


  2. Posts : 51
    Windows 10
    Thread Starter
       #42

    Run the Inplace Upgrade Repair again? Perhaps I didn't post that I had done this step. If you want to do it again I most certainly will.
    There already is a C:\Windows\Panther folder. Upon searching for some of those log files, I found many copies of log files with the same name. The two I found within the Panther folder are : setuperr.log, setupact.log. There are more copies of these filenames but in different subfolders within the Panther folder.
    Here it is:
    https://drive.google.com/open?id=1OQ...ObEDl2fXC1orCn
      My Computer


  3. Posts : 51
    Windows 10
    Thread Starter
       #43

    Yeah I just went back and looked. I didn't really say I did the Inplace Upgrade Repair. In post #25 I said I was moving onto that step but didn'y actually say I did it. But I did.
      My Computer


  4. Posts : 41,464
    windows 10 professional version 1607 build 14393.969 64 bit
       #44

    Failed to download updates. hr = 0x80004005

    Unspecified error



    The Windows update errors were all: 0x80070015

    The device is not ready



    1) Run the beta log collector and post a new zip into the thread:
    BSOD Crashes and Debugging - Windows 10 Forums

    2) Open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an image into the thread

    3) Open administrative command prompt and type or copy and paste:

    4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    6) shutdown /r
    (this will place the computer in clean boot)

    7) Uninstall Malwarebytes

    8) Remove all unnecessary hardware (printers, drives, USB devices, Bluetooth devices, )

    9) Perform an in place upgrade repair after the above steps > look for a new error code and message > post new panther logs into the thread
      My Computer


  5. Posts : 51
    Windows 10
    Thread Starter
       #45

    Here is the Beta Log collector results:
    Windows Update fails with Error 0x80070015 Attached Files
      My Computer


  6. Posts : 41,464
    windows 10 professional version 1607 build 14393.969 64 bit
       #46

    The logs displayed that Kaspersky is still installed.

    Were you able to run the Kaspersky uninstall tool?

    Code:
    Kaspersky Secure Connection                                    18.0.0.405       Kaspersky Lab                          
    Kaspersky Secure Connection                                    18.0.0.405       Kaspersky Lab               20180730

    The in place upgrade repair should not be performed until Kaspersky is uninstalled.
      My Computer


  7. Posts : 51
    Windows 10
    Thread Starter
       #47

    Got all the way to step 7 and got an error trying to uninstall Malwarebytes.
    The error reads:
    Runtime Error (at 407:201):
    Access Violation at address 7268C542 in module 'suhlpr.dll'.
    Read of address 00000000.

    I can't get rid of Malwarebytes through normal means. Is there another way to uninstall this program?
      My Computer


  8. Posts : 41,464
    windows 10 professional version 1607 build 14393.969 64 bit
       #48

    What happened with Kaspersky?

    This is the clean utility for Malwarebytes:
    https://downloads.malwarebytes.com/file/mb_clean
      My Computer


  9. Posts : 51
    Windows 10
    Thread Starter
       #49

    I uninstalled Kaspersky when you told me to the other day but I forgot about Kaspersky Secure Connection(vpn). Its an add-on from Kaspersky. Now I just got rid of that. However, I need to restart to finish the removal.
    Got rid of Malwarebytes and Kaspersky Secure Connection. Restarting.
      My Computer


  10. Posts : 51
    Windows 10
    Thread Starter
       #50

    Disconnected everything I could find also.
    Oh, should I do the shutdown /r command or just restart normally
      My Computer


 

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