Windows Update fails with Error 0x80070015

Page 5 of 8 FirstFirst ... 34567 ... LastLast

  1. Posts : 43,232
    windows 10 professional version 1607 build 14393.969 64 bit
       #41

    Perform an in place upgrade repair with a Windows 10 iso.
    Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials


    Then look for error messages and codes.

    Download and install Everything: Everything - voidtools
    Search for:

    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC

    For any log files that are found using everything > zip > post share links into the thread using one drive, drop box, or google drive.

    For any of the found files make sure that they are dated 9/26/2018 or 9/27/2018.
      My Computer


  2. Posts : 51
    Windows 10
    Thread Starter
       #42

    Run the Inplace Upgrade Repair again? Perhaps I didn't post that I had done this step. If you want to do it again I most certainly will.
    There already is a C:\Windows\Panther folder. Upon searching for some of those log files, I found many copies of log files with the same name. The two I found within the Panther folder are : setuperr.log, setupact.log. There are more copies of these filenames but in different subfolders within the Panther folder.
    Here it is:
    https://drive.google.com/open?id=1OQ...ObEDl2fXC1orCn
      My Computer


  3. Posts : 51
    Windows 10
    Thread Starter
       #43

    Yeah I just went back and looked. I didn't really say I did the Inplace Upgrade Repair. In post #25 I said I was moving onto that step but didn'y actually say I did it. But I did.
      My Computer


  4. Posts : 43,232
    windows 10 professional version 1607 build 14393.969 64 bit
       #44

    Failed to download updates. hr = 0x80004005

    Unspecified error



    The Windows update errors were all: 0x80070015

    The device is not ready



    1) Run the beta log collector and post a new zip into the thread:
    BSOD Crashes and Debugging - Windows 10 Forums

    2) Open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an image into the thread

    3) Open administrative command prompt and type or copy and paste:

    4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    6) shutdown /r
    (this will place the computer in clean boot)

    7) Uninstall Malwarebytes

    8) Remove all unnecessary hardware (printers, drives, USB devices, Bluetooth devices, )

    9) Perform an in place upgrade repair after the above steps > look for a new error code and message > post new panther logs into the thread
      My Computer


  5. Posts : 51
    Windows 10
    Thread Starter
       #45

    Here is the Beta Log collector results:
    Windows Update fails with Error 0x80070015 Attached Files
      My Computer


  6. Posts : 43,232
    windows 10 professional version 1607 build 14393.969 64 bit
       #46

    The logs displayed that Kaspersky is still installed.

    Were you able to run the Kaspersky uninstall tool?

    Code:
    Kaspersky Secure Connection                                    18.0.0.405       Kaspersky Lab                          
    Kaspersky Secure Connection                                    18.0.0.405       Kaspersky Lab               20180730

    The in place upgrade repair should not be performed until Kaspersky is uninstalled.
      My Computer


  7. Posts : 51
    Windows 10
    Thread Starter
       #47

    Got all the way to step 7 and got an error trying to uninstall Malwarebytes.
    The error reads:
    Runtime Error (at 407:201):
    Access Violation at address 7268C542 in module 'suhlpr.dll'.
    Read of address 00000000.

    I can't get rid of Malwarebytes through normal means. Is there another way to uninstall this program?
      My Computer


  8. Posts : 43,232
    windows 10 professional version 1607 build 14393.969 64 bit
       #48

    What happened with Kaspersky?

    This is the clean utility for Malwarebytes:
    https://downloads.malwarebytes.com/file/mb_clean
      My Computer


  9. Posts : 51
    Windows 10
    Thread Starter
       #49

    I uninstalled Kaspersky when you told me to the other day but I forgot about Kaspersky Secure Connection(vpn). Its an add-on from Kaspersky. Now I just got rid of that. However, I need to restart to finish the removal.
    Got rid of Malwarebytes and Kaspersky Secure Connection. Restarting.
      My Computer


  10. Posts : 51
    Windows 10
    Thread Starter
       #50

    Disconnected everything I could find also.
    Oh, should I do the shutdown /r command or just restart normally
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:59.
Find Us




Windows 10 Forums