Windows Update fails with Error 0x80070015

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  1. Posts : 51
    Windows 10
    Thread Starter
       #31

    I am having trouble identifying the correct driver for my video card. There are multiple set of numbers used to ID the drivers. None of them match the number I find associated with my current drivers or Video card.
    On the HP site, they use number strings like this: 10.18.13.5933
    When I look it up on my computer I find this number: 24.21.13.9764
    Then, within the Nvidia software I find a different number: 397.64
    How can I tell which is correct? In the past, I always did my updates through Windows or directly from the Nvidia website. You specifically said to install the driver from the HP website and I just cannot identify the right one.
    I used the gpu detector to ID the correct and latest driver on the Nvidia website. Is this the one I should Install?
    Last edited by delcarto; 25 Sep 2018 at 23:20.
      My Computer


  2. Posts : 41,305
    windows 10 professional version 1607 build 14393.969 64 bit
       #32

    These appear to be the same driver:
    When I look it up on my computer I find this number: 24.21.13.9764
    Then, within the Nvidia software I find a different number: 397.64

    The best tested drivers are always from the computer manufacturer's site.
    The next best drivers are from the component manufacturer's website.
      My Computer


  3. Posts : 51
    Windows 10
    Thread Starter
       #33

    The numbers you listed are the same as what is currently installed.
    They don't make this easy. The closest number string I find on the HP site is :23.21.13.8873

    This is a link to the latest drivers on the Nvidia website.
    NVIDIA
      My Computer


  4. Posts : 51
    Windows 10
    Thread Starter
       #34

    Ok, I went to the SWSetup folder on my system and identified a driver for my system. However, that driver would be a downgrade from the current drivers installed now.
      My Computer


  5. Posts : 51
    Windows 10
    Thread Starter
       #35

    Its getting late and I have a long day tomorrow(today). I will get back to this after I get home.
      My Computer


  6. Posts : 41,305
    windows 10 professional version 1607 build 14393.969 64 bit
       #36

    When checking drivers they only display whether it is up to date or not.
    When using Windows the most up to date software can become corrupt.
    The same occurs with drivers.
    So you want to make sure that any corrupt driver or files are uninstalled and a new driver is installed.
    No matter which driver is installed it will be upgraded by windows to the latest driver.
    The Windows update of non-Microsoft drivers can be turned off when a definite driver needs to be installed without an upgrade.
    The driver that should be installed is the driver that is displayed on the HP website.
    The HP website has software to download: HP support assistant
    This software can find the most applicable driver for the computer.
    In addition the Nvidia website has software which finds the most applicable driver.
    The HP website should have the best driver and should be the first driver tested.
      My Computer


  7. Posts : 51
    Windows 10
    Thread Starter
       #37

    Ok. I uninstalled the Nvidia drivers using DDU and then installed the latest applicable drivers from the Nvidia website. I never could figure out which driver was meant for my system on the HP site. When I guessed, I got a warning that the driver I was installing was older than what I had installed.
    I installed the chipset drivers.
    I had similar trouble with the Intel Rapid Storage drivers. It kept telling me I had the newer drivers installed already. I went back and forth to the point I can't remember which one I installed. Hopefully its the latest.
    then I installed that hot fix and the HP System Event Utility.
    I also updated the Bios to A0.59 Rev.A.
    After all was done and many restarts, I ran Windows Update. No luck.
    Seems like the same issue as before. Error 0x80070015. Only now there are a few more updates that didn't get downloaded and installed. I can't imagine why this is happening like this but I must have messed up somehow.
    Let me know if you have anymore ideas or troubleshooting instructions.
      My Computer


  8. Posts : 51
    Windows 10
    Thread Starter
       #38

    Here is an image of the Update failure.
    Windows Update fails with Error 0x80070015-windowsupdateerror.png

    I am beginning to wonder if my problem is with the Xfinity Wireless Gateway. I don't use the wireless connection as I prefer an Ethernet connection. Plus I have a Linksys Router in between my system and the Gateway.
    Before you say it, let me just tell you that I did remove my router from the loop and it provided no positive results.
      My Computer


  9. Posts : 51
    Windows 10
    Thread Starter
       #39

    I just ran the Windows Update Reset2.0 batch file and I see some errors and some "access denied" entries. Here are the results from that:
    -----------------------------
    Simple Script to reset Windows updates components by Your Windows Guide.
    Press any key to continue . . .
    .
    The Background Intelligent Transfer Service service is not started.

    More help is available by typing NET HELPMSG 3521.

    Checking the bits service status.
    STATE : 1 STOPPED
    The Windows Update service is stopping.
    The Windows Update service was stopped successfully.

    Checking the wuauserv service status.
    STATE : 1 STOPPED
    The Application Identity service is stopping.
    The Application Identity service was stopped successfully.

    Checking the appidsvc service status.
    STATE : 1 STOPPED
    The Cryptographic Services service is stopping..
    The Cryptographic Services service was stopped successfully.

    Checking the cryptsvc service status.
    STATE : 1 STOPPED
    Deleting *.qmgr files
    Could Not Find C:\ProgramData\Microsoft\Network\Downloader\qmgr*.dat
    Could Not Find C:\ProgramData\Application Data\Microsoft\Network\Downloader\qmgr*.dat
    Removing Windows update cache files....
    .
    Deleted file - C:\WINDOWS\WindowsUpdate.log.bak
    Resetting Update services secuirty descriptors
    .
    [SC] ConvertStringSecurityDescriptorToSecurityDescriptor FAILED 1336:

    The access control list (ACL) structure is invalid.

    [SC] ConvertStringSecurityDescriptorToSecurityDescriptor FAILED 1336:

    The access control list (ACL) structure is invalid.

    [SC] ConvertStringSecurityDescriptorToSecurityDescriptor FAILED 1336:

    The access control list (ACL) structure is invalid.

    [SC] ConvertStringSecurityDescriptorToSecurityDescriptor FAILED 1336:

    The access control list (ACL) structure is invalid.

    Re-registering Windows update files
    Resetting Winsock and Proxy
    .

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.

    Resetting the services as automatic
    .
    [SC] ChangeServiceConfig SUCCESS
    [SC] ChangeServiceConfig SUCCESS
    [SC] ChangeServiceConfig SUCCESS
    [SC] ChangeServiceConfig SUCCESS
    [SC] OpenService FAILED 5:

    Access is denied.

    Starting services
    .
    The Background Intelligent Transfer Service service is starting.
    The Background Intelligent Transfer Service service was started successfully.

    The Windows Update service is starting.
    The Windows Update service was started successfully.

    The Application Identity service is starting.
    The Application Identity service was started successfully.

    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.

    Task completed sucessfully!Please restart your computer and check for the updates again.
    Press any key to continue . . .
    -----------------------------------------------
    Maybe there are some clues in this output.
      My Computer


  10. Posts : 51
    Windows 10
    Thread Starter
       #40

    I hope that helps.
    By the way, I just want to thank you for all the effort you have put forth on this. I sincerely appreciate it. I only hope you haven't thrown in the towel on this problem.
      My Computer


 

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