Windows Update failure

Renown · 23 Aug 2018

Unfortunately no succes yet, although i followed each and every step from the tutorial (at least to my knowledge). Let's sum up:

I cleaned up my HD a bit so i have 30GB space avaiable, should be enough i assume.

I have currently Windows 10 Home build 1709 installed on the laptop

Apparently my Windows 10 version is Dutch, just the display language is english

I have a 64 bit Windows version

The combination of this made me download ISO Win10_1709_Dutch_x64 (The Fall Creators Update)

Then i disabled Secure Boot in my UEFI Firmware through the Advanced start up and i temporarily turned of Kaspersky antivirus

The laptop only has one user account, with administrator rights

I mounted the ISO with Daemon Tools, ran the setup according to the tutorial.

The only difference is that i get a message that a newer version is available. Sorry for the Dutch n the below screenshot. Basically it says i have older installation files and when i click next it will download the latest version. Because i want to reinstall build 1709 i Instead pick the link below saying i want to continue with the older files

I get to step 13 of the tutorial and it start installing. The completion percentage slowly goes up until around 30% and then i get a simple error message saying Windows was unable to install. No error code, not details, no referral to an error log etc.

Do you have any ideas what could cause this and how to fix this? Or what other options do i have?

Kind regards, and again thanks for your help so far!

dalchina · 23 Aug 2018

I think you've done the right things. However there's something more amiss.

You could take a random stab and try:
a. a clean boot
b. running the Windows update reset script
c. running SFC /SCANNOW from an admin command or powershell prompt.
d. chkdsk c: /F
(PC will need to restart).

Then try again - you could disconnect the internet for the next try - I'd guess you won't get the message about a newer version - and you don't need to deal with updates at the same time.

Some possible log files:
C:\Windows\Panther
or
C:\$Windows.~BT\Sources\Panther
The panther logs are often hidden. Configure file explorer so that you can find the hidden files.
Locate these logs and post share links in the forum:
setuperr.log
setupact.log
setupapi.dev.log
Setupmem.dmp
BlueBox.log

Please also post a screenshot of your partitions using Minitool Partition Wizard (not Disk Management), expanding all columns as necessary so text is visible.

More possible logs:
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

Trying to find out why it failed from the Windows update logs is not straightforward. Here are some guides.
Generating the Log Files for Troubleshooting Windows Updates for Windows 10 | Windows 10 content from Windows IT Pro
Windows 10, WindowsUpdate.log and how to view it with PowerShell or Tracefmt.exe Charles Allenâ€™s Blog
http://www.thewindowsclub.com/read-w...-in-windows-10
https://support.microsoft.com/en-gb/...pdate-log-file
https://support.microsoft.com/en-gb/...advanced-users

Renown · 23 Aug 2018

Hi

Thanks again for taking all this time in trying to help me.

After the clean boot the Windows update reset script gave some errors, here you find the last .txt i was able to get of it before CMD closed by itself.
reset.txt

Then i gave the other commands in CMD, and got below as result.

Code:

Microsoft Windows [Version 10.0.16299.371]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Windows Resource Protection could not start the repair service.

C:\WINDOWS\system32>chkdsk c: /F
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Of course i have no idea what process it's referring to, because i wasn't running anything else.

I was able to find the following logs:
Attachment 200530
Attachment 200529

I could find them in both folders:
C:\Windows\Panther
and
C:\$Windows.~BT\Sources\Panther

In the first folder the files hadn't been updated since december 2017 and i also wasnt able to open them. In the second folder they were updated today, so those are the ones i attached.

The other log-files were not there.

And to conclude below the screenshot of my partitions. Is this what you were looking for?

dalchina · 23 Aug 2018

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

- say Y

chkdsk will run after a restart.

(It's reasonable to think that the system partition might be in use while the OS is running...

)

From an admin command or powershell prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.
Post back the result, which you can get after a restart as follows:
Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials
or
How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | dotTech

Partitions:
I'd expect
a. There to be a Recovery partition - 500Mb or less. Have you deleted that? Necessary for automated repair and access via e.g. SHIFT + left click Restart to options like Command Prompt, System Restore, Safe Mode...

Does that currently work for you? Have you ever deleted it?

b. Your EFI partition to be Active and Boot, C: to be System

- at least that's for a clean installed UEFI system. Was your originally clean installed as Win 10?

However these do vary a bit from what I've seen.

You have 463 Mb unallocated. That could be a bit too small for the creation of a new Recovery partition. I suggest increasing it to over 500Mb

Windows update report
Clearly there are numerous things amiss.
Try Tweaking,com's free repair tool, observing the cautious stages.
Initially try repairs 3, 4, 17, 26, 27

Then try running the Windows update reset script again and compare the outcome.

You could look for other repairs in the list if still a problem, but be selective.

Errors/logs
The sequence basically starts with a failure to connect to the MS activation servers.
0x8024402c

Can you confirm you are attempting the upgrade repair using the iso with the internet disconnected? I.e. we don't want to try to get updates during this.

The next sequence indicates a problem in your OS.
CONX 0x8007007e Failed DismGetDrivers
Example:
Windows 10 Upgrade fails with error 0x8007007e and Windows Updates fail with code 0x8

Renown · 23 Aug 2018

Attached the chkdsk report which ran after rebooting
CHKDSK.txt

Also attached the new report from the reset script after running the suggested repairs with Tweaking's repair tool
reset2.txt

There are some differences compared with the previous version:

Old

Code:

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

[SC] ChangeServiceConfig SUCCESS
[SC] ChangeServiceConfig SUCCESS
[SC] OpenService FAILED 5:

Access is denied.

The requested service has already been started.

More help is available by typing NET HELPMSG 2182.

The requested service has already been started.

More help is available by typing NET HELPMSG 2182.

The Application Identity service is starting.

New

Code:

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

[SC] ChangeServiceConfig SUCCESS
[SC] ChangeServiceConfig SUCCESS
[SC] ChangeServiceConfig SUCCESS
The Background Intelligent Transfer Service service is starting.
The Background Intelligent Transfer Service service was started successfully.

The requested service has already been started.

More help is available by typing NET HELPMSG 2182.

The Application Identity service is starting.

I can confirm i was trying to run the update with no internet connection

Can you elaborate a bit more on the action i have to take according to this website? I could follow the steps and can confirm the findings there, but i think i'm not technical enough to understand the paragraph below
Windows 10 Upgrade fails with error 0x8007007e and Windows Updates fail with code 0x8

The Servicing Stack update KBs can be traced by searching in Component Detect for a key named amd64_microsoft-windows-servicingstack_31bf3856ad364e35_0.0.0.0_none_8957f279c7d227d0

Once the matching KB MSU for the installed version has been downloaded and the files extracted and replaced, restart the machine and attempt to list the installed drivers with DISM again.
If it succeeds, update to the latest version of Windows 10 using installation media or the Media Creation Tool.

dalchina · 24 Aug 2018

chkdsk
Not sure what you did here- in read-only mode it has effected no changes.

Try again, and check the report to see it has made changes.
If that still fails, do it off-line (Windows not running). E,g. from a command prompt outside Windows.

So, again, from an admin command or powershell prompt run
chkdsk c: /F

PC will need to restart.

Windows Update Troubleshooter
Please rerun this having run the WU reset script, apparently with more success and post the result.

Question: I'm wondering what the history is of this device- do you know what may have led to these problems?

8007007e
The URL I posted is a bit specific to that build and situation.
Try
How to Fix Error 0x8007007e When Upgrading to Windows 10 - Appuals.com
Uninstall your AV.

Method 2 should have been covered by the WU reset script, but you can do that manually - you could compare those steps with the script.

Method 3 - you've done.

Renown · 26 Aug 2018

Hi Dalchina,

The laptop was brand new when i bought it, so the only history it has is with me. I didn't use it for anything special, played some games on steam, watched series, used office. The usual stuff. I don't mess around in the system myself, so i have no idea what caused all this problems.

Attached the results from the chkdsk command i ran today.
chkdsk.txt

I also ran the chkdsk /f /r command as suggested in the log, hereby these results
chkdsk repair.txt

I ran the reset up script and then i ran the windows update troubleshooter. The troubleshooter keeps telling me i have to restart. After restarting the Troubleshooter gives me the same message.

I'm starting to think maybe it's smarter to just format the complete hard drive and start from scratch. Despite all of your efforts to help me it doesnt feel like i'm getting closer in solving the problems. What do you think?

dalchina · 26 Aug 2018

You've now succeeded with chkdsk.

I don't know why the Windows Update Troubleshooter requires you to restart.

That the in-place upgrade repair fails and the reports indicate further underlying problems as we've noted.

If you have full backups of your data, and can reinstall all programs readily, and have license codes as necessary, you may indeed find it quicker to do a clean install. If you do so, the normal procedure would give you build 1803; if you used the 1709 iso you have, expect to get an upgrade to 1803 as part of that, so you may as well get a new 1803 on a bootable USB device using the MS media creation tool.

If you decide to do that, then make sure you then start using disk imaging routinely, creating your first (base) disk image as early as possible before making configuration changes and installing other programs. Regularly updating your disk image set (e.g. by creating new differential images periodically and after each major change) when things go irrecoverably wrong you can then restore a disk image, hopefully without technical help.

Have you yet run Tweaking.com's repair tool as above?
Please do that as I described and then try the Windows update troubleshooter again.

Renown · 26 Aug 2018

Ok i have a feeling Windows is messing with me...

I used Rufus to create a bootable ISO on a USB drive to do a clean install. During the install i got an error, resulting in a restart of the laptop.

And now I can't even get past the BIOS/UEFI anymore!

When i turn on the laptop it automatically goes to BIOS/UEFI and it shows no Boot options.. not a single one. No HDD, no USB, no nothing...

Also the option to add boot options is gone..

At the moment the following settings are applied:
Security - Secure Boot Control = disabled
Boot - Fast Boot = disabled
Boot - Launch CSM = enabled
Advanced - USB Configuration - Legacy USB Support = disabled
Advanced - USB Configuration - XHCI Pre-boot mode = enabled
Advanced - SATA Configuration - SATA mode selection = AHCI

I'm at the moment completely lost and have no idea what's happening..

dalchina · 27 Aug 2018

At this point I'd be guessing.

Perhaps you could:
- reset your BIOS
- test/change your so-called CMOS battery
3 Ways to Reset Your BIOS - wikiHow

Nor can I suggest why such a thing may have happened, except perhaps for problems with the CMOS battery or some other hardware problem. Others may hopefully be able to suggest more.