Black Screen after Windows 10 update

  1.    29 Jun 2018 #1

    Black Screen after Windows 10 update

    Windows 10 did an update. Sign in screen is OK but after signing in screen is black. I have pointer and desktop icons but screen is black. Help...
      My ComputerSystem Spec

  2.   My ComputerSystem Spec

  3.    29 Jun 2018 #3

    Thanks Ben, The article says it's caused by 3rd party anti-virus software. I don't have 3rd party anti-virus software. Went into my update history and it happened after the version 1709 update. There are also some instructions I don't understand, like what blue screen? Thanks again for trying to help.
      My ComputerSystem Spec

  4.    29 Jun 2018 #4

    Should I try to uninstall the update?
      My ComputerSystem Spec

  5.    29 Jun 2018 #5

    If you are not seeing a blue screen at startup, you may have a different problem. In this case, uninstalling the update would probably be the first thing I would try.

      My ComputerSystem Spec

  6.    30 Jun 2018 #6

    Uninstalled and it got worse. I had an all orange screen. Restarted and it reinstalled the update so I'm back to square one.
      My ComputerSystem Spec

  7.    30 Jun 2018 #7

    You might try System Restore, if you have a restore point that predates the problem. Press the Windows and "R" keys simultaneously, type "rstrui.exe" into the "Run" box and click "OK".

      My ComputerSystem Spec

  8.    06 Jul 2018 #8

    Unfortunately my I only had 2 restore points and they were corrupted. I had other issues too with the graphics card so I grew frustrated and said **** ** and got a new computer. Thank you so much for your help Ben.
      My ComputerSystem Spec


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