Black Screen after Windows 10 update


  1. Posts : 5
    windows 10
       #1

    Black Screen after Windows 10 update


    Windows 10 did an update. Sign in screen is OK but after signing in screen is black. I have pointer and desktop icons but screen is black. Help...
      My Computer


  2. Posts : 392
    Windows 10 Home
       #2
      My Computer


  3. Posts : 5
    windows 10
    Thread Starter
       #3

    Thanks Ben, The article says it's caused by 3rd party anti-virus software. I don't have 3rd party anti-virus software. Went into my update history and it happened after the version 1709 update. There are also some instructions I don't understand, like what blue screen? Thanks again for trying to help.
      My Computer


  4. Posts : 5
    windows 10
    Thread Starter
       #4

    Should I try to uninstall the update?
      My Computer


  5. Posts : 392
    Windows 10 Home
       #5

    If you are not seeing a blue screen at startup, you may have a different problem. In this case, uninstalling the update would probably be the first thing I would try.

    Ben
      My Computer


  6. Posts : 5
    windows 10
    Thread Starter
       #6

    Uninstalled and it got worse. I had an all orange screen. Restarted and it reinstalled the update so I'm back to square one.
      My Computer



  7. Posts : 392
    Windows 10 Home
       #7

    You might try System Restore, if you have a restore point that predates the problem. Press the Windows and "R" keys simultaneously, type "rstrui.exe" into the "Run" box and click "OK".

    Ben
      My Computer


  8. Posts : 5
    windows 10
    Thread Starter
       #8

    Unfortunately my I only had 2 restore points and they were corrupted. I had other issues too with the graphics card so I grew frustrated and said **** ** and got a new computer. Thank you so much for your help Ben.
      My Computer


 

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