Windows 10 updates do not complete

  1.    01 Jun 2018 #1

    Windows 10 updates do not complete

    I have a client that states:
    I receive a notice that I have a new update to install and to restart to complete the update. I restart the computer but the update never completes. I have attached a windows update log to this post.
    Windows 10 updates do not complete Attached Files
      My ComputerSystem Spec

  2.    02 Jun 2018 #2

    Hi, it would help to know which build of Windows the client has (Windows key + R, winver) and which update (or upgrade) this refers to. (Update History should help there).

    Meanwhile you could advise running the Windows Update Troubleshooter and see what is reported.

    The Tutorial section here has a tutorial on resetting Window update.

    As a matter of routine you could also advise running
    from an admin command prompt and ask for the outcome.
      My ComputerSystem Spec

  3.    06 Jun 2018 #3

    Results of the Scan/Now and Windows troubleshooter and Windows version

    Below is the results of the SCAN/NOW. Attached are the photos from the Windows troubleshooter

    Microsoft Windows [Version 10.0.16299.248]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>SFC /SCANNOW

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    Attached Thumbnails Attached Thumbnails Windows 10 version.jpg   WU Troubleshooter results.jpg  
      My ComputerSystem Spec

  4. Posts : 316
    Windows 7 Home Premium x64
       14 Jun 2018 #4

    hmm, Windows 10.0.16299.248 build indicates that it's Win10 v1709 with KB4074588 cumulative update installed.
      My ComputerSystem Spec

  5.    15 Jun 2018 #5

    The Troubleshooter sees to indicate two different problems- an inability to connect to the server (proxy setting) - and a database corruption.

    Yuo'd have to ask specific questions about the internet connection in respect of any proxy settings that may be configured - or not.

    I have found the tutorial for you that I mentioned in post #2
    Reset Windows Update in Windows 10 | Windows 10 Tutorials
    Suggest you ask the client to try that.

    (It's worth being aware of the extensive Tutorial section.. very practical..
    Windows 10 Tutorial Index | Windows 10 Tutorials
    - searchable as a page
    Windows 10 Tutorials
    - sections
      My ComputerSystem Spec


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