PC trying to install update that is already installed...

Florio · 12 May 2018

I'm having problems with (automatic) updates. The update status says "an update is being prepared for your device, but it's not quite ready yet. Retry". The update in question is 2018-05 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4103727). The problem is that this update has already been installed!!

I keep clicking on 'Retry', but then the PC just checks for updates, finds KB4103727, starts inizializing, then goes back to the Retry button. A vicious circle.

I've tried uninstalling the update so that I can download and install it again, hoping that this will fix the problem. But I can't seem to uninstall it. I'm also having problems with Windows apps (live tiles) not working, and feel that this is also related to unsuccessful updates.

Any ideas as to what I could try? I've seen that some users have installed version 1803? Should I try downloading and installing it? Do you think that could solve my problems?

Florio

Caledon Ken · 16 May 2018

Hi Florio.

I'm pretty sure installing 1803 will fix this issue BUT it very well could provide you with a bunch of issues you don't have know. I don't thing this is the way to go.

First I would run the reset for Windows Update.

Reset Windows Update in Windows 10

Assuming this fixes the update then you can proceed to resolving apps. When you say not working are the tiles dead but app works or app won't start / app starts then closes?

Ken

Florio · 16 May 2018

Thanks for your reply, Ken.

Since posting, I have managed to somehow fix the problem. At a certain point the update was installed, and then version 1803 was also downloaded and installed. This seemed to fix the live tiles problem as well.

Florio