1803 Issue: Hybrid laptop with Discrete GPU Connected to Display

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  1. jmich456
    Posts : 3
    Windows 10
       New #1

    1803 Issue: Hybrid laptop with Discrete GPU Connected to Display


    Hello,

    I am getting this message when trying to update to 1803 "Cannot uninstall App: Hybrid laptop with Discrete GPU Connected to Display" Please uninstall manually and then refresh. I am getting this on 2 Alienware 17 R4 laptops.

    I have uninstalled the amplifier program and both Intel and NVIDA graphics drivers to no avail. Any suggestions?

    No it is not in the App and Features section.
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  3. bobrek
    Posts : 2
    Windows 10
       New #2

    jmich456 said:
    Hello,

    I am getting this message when trying to update to 1803 "Cannot uninstall App: Hybrid laptop with Discrete GPU Connected to Display" Please uninstall manually and then refresh. I am getting this on 2 Alienware 17 R4 laptops.

    I have uninstalled the amplifier program and both Intel and NVIDA graphics drivers to no avail. Any suggestions?

    No it is not in the App and Features section.
    No help, but I am getting the same error with the same update on the same Alienware model.
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  4. FrancoDT
    Posts : 3
    Windows 10
       New #3

    Same here on my Alienware M17 R4. Even had a new driver install for my Nividia Geforce GTX 1070 from device manager a little while ago and still no go.
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  6. bobrek
    Posts : 2
    Windows 10
       New #4

    FrancoDT said:
    Same here on my Alienware M17 R4. Even had a new driver install for my Nividia Geforce GTX 1070 from device manager a little while ago and still no go.
    Mine is a brand new machine I just got at a charity auction Saturday night, so I have next to nothing extra installed on it. The only extras are the typical Windows updates.
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  7. loxley
    Posts : 1
    Windows 10
       New #5

    Laptop


    Yes my New Alienware 15 R4 arrived earlier today... and while installing the latest Windows upgrade now that 1803 is available, im getting that error.

    I obviously don't want to Uninstall "hybrid laptops with discrete GPU connected to display" in order to continue - so I stopped the update and now I don't know what to do.
    Last edited by loxley; 30 Apr 2018 at 16:45. Reason: missing information
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  8. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #6

    Consider uninstalling the drivers > performing the upgrade > reinstalling drivers
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  9. FrancoDT
    Posts : 3
    Windows 10
       New #7

    Don't believe there is anything we can uninstall as the discrete GPU for our displays is our Nvidia video cards and we're not going to give those up. Hopefully Dell or Microsoft does a quick fix so we can get the 1803.
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  10. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #8

    Run the beta log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    Use the text and images in this thread in case there are any problems running the log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
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  12. FrancoDT
    Posts : 3
    Windows 10
       New #9

    Wonder if it would let us reinstall the driver if the 1803 takes without it.
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  13. bkraul
    Posts : 5
    Windows 10 1709
       New #10

    Having same issue here. I have an Alienware 15 R3. Updated nVidia drivers and AW BIOS, no avail. Then thought that it was maybe the OSD software that allows to switch between discreet or power saving, so removed that as well, no avail. Considering uninstalling all graphics drivers....however, as @FrancoDT points out, not knowing whether 1803 will allow me to re-install after the upgrade is making me hesitate.

    Currently posting on Windows Community, and was suggested to post feedback through the Feedback Hub app. Will report back with any details.
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