1803 Issue: Hybrid laptop with Discrete GPU Connected to Display

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  1.    01 May 2018 #21

    1803 Issue: Hybrid laptop with Discrete GPU Connected to Display


    guy at geeksquad suggested this and worked for me with an Alienware 15 R3

    download the windows media creation tool

    execute and it will update

    when it proceeds to 'creating media', disconnect from the internet and should prevent issue with trying to update drivers and will advance past the 49% mark where it gets stuck

    an hour later i'm back at the desktop and current with updates and no issues

    good luck
      My ComputerSystem Spec

  2.    01 May 2018 #22

    Same here. I managed to update by uninstalling and deleting drivers for both GPUs (Intel and Nvidia) while also disabling the internet to avoid automatic reinstall. Once the drivers are removed, the update will work. No need to even reboot. You can keep the internet offline during the whole process. Just make sure you have already downloaded the update before trying again. It keeps a cache in the system folder.
      My ComputerSystem Spec

  3.    01 May 2018 #23

    I had the same issue. I have an Alienware 15 R3. Failing with the same error as all of you at 49%.
    But... my husband also has the same model and his update went through fine.

    So it led me to wonder why?! the answer - He took "all the Alienware junk" off his and I hadn't!!

    So I uninstalled Alienware update and digital delivery utility and just left Alienware command centre and Alienware onscreen display installed.

    I also uninstalled the latest Nvidia driver, put my laptop into airplane mode and restarted. I let Nvidia put its basic driver back on and waited for everything else to load on my system (leaving airplane mode on). I don't personally feel this step is necessary, but if the above fails for you, then you can try it.

    I then re-ran the windows update and it worked!!

    So, personally I don't feel this is a microsoft fail, I think the common denominator of all the people with problems is Alienware, and those of us who have that Alienware update and digital delivery installed.
      My ComputerSystem Spec


  4. Posts : 5
    Windows 10 1709
       01 May 2018 #24

    No, I would say Microsoft is to blame as well. I have encountered other installation errors on different cases (such as upgrading a VM to 1803). I believe this rollout to be rather sloppy. When you consider that all the apps you removed reinstall just fine on top of the new update, then you know that it is a Microsoft issue.
      My ComputerSystem Spec

  5.    01 May 2018 #25

    No, I would say Microsoft is to blame as well. I have encountered other installation errors on different cases (such as upgrading a VM to 1803). I believe this rollout to be rather sloppy. When you consider that all the apps you removed reinstall just fine on top of the new update, then you know that it is a Microsoft issue.
    Microsoft is not to blame, its the 3rd party application. Same with any other software application. It has to be made compatible and work with Windows, not that Windows must work with the 3rd party application. That is a misconception that has been around for years. The fact that is works installed after a clean Windows install doesn't prove anything.

    Back to the Alienware problem. I saw one post with the problem on the Dell forums. I linked this tenforums thread on the Dell post.
      My ComputersSystem Spec


  6. Posts : 5
    Windows 10 1709
       01 May 2018 #26

    Again, several of the failures I have encountered do not even involve Alienware systems. Compared to the 2 previous releases, this one seems to have more issues. That is what's being pointed out. Plus, on this thread, Microsoft support is even asking users to remove monitor drivers (instead of video card drivers). We are talking about "Generic PnP Monitor" drivers.

    Issues upgrading to Windows 10 1803 - Microsoft Community
      My ComputerSystem Spec


  7. Posts : 5
    Windows 10 1709
       01 May 2018 #27

    Managed to install using the workaround provided by @bnlf and @nalo. I downloaded the media through the MSDN subscriber portal so did not use internet. One thing I did notice is that it did not work when I checked "Check for updates during install" even when there was no internet. So the second time around I unchecked that box. Install went without troubles, then I reinstalled:

    -Alienware Command Center
    -GeForce Experience (with all nVidia game-ready drivers)
    -Intel HD Graphics (was actually installed by Windows update)

    I also left Alienware OSD alone and did not uninstall it, and the upgrade went fine.

    Again, this is not an Alienware problem. This is an issue of the Microsoft software getting wonky with checking requirements, otherwise the software would have been unable to be reinstalled.
      My ComputerSystem Spec

  8.    01 May 2018 #28

    This works


    flashtraffic said: View Post
    guy at geeksquad suggested this and worked for me with an Alienware 15 R3

    download the windows media creation tool

    execute and it will update

    when it proceeds to 'creating media', disconnect from the internet and should prevent issue with trying to update drivers and will advance past the 49% mark where it gets stuck

    an hour later i'm back at the desktop and current with updates and no issues

    good luck
    I followed this method on my Alienware 17 R4 just now, and it worked. No need to uninstall any drivers.
      My ComputerSystem Spec

  9.    03 May 2018 #29

    Do not go around the block:

    - Microsoft Community


    Side effects include not being able to wake from sleep. Go Back to 1709 under Settings > Update & security > Recovery
      My ComputerSystem Spec


  10. Posts : 5
    Windows 10 1709
       03 May 2018 #30

    SusanBradley said: View Post
    Do not go around the block:

    - Microsoft Community


    Side effects include not being able to wake from sleep. Go Back to 1709 under Settings > Update & security > Recovery
    ...Or disable sleep.
      My ComputerSystem Spec


 
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