Windows 10: Unusual Windows Update Problem Solved

  1.    12 Apr 2018 #1

    Unusual Windows Update Problem


    Long explanation of an issue that has me stumped follows:

    Got an external monitor fore my Lenvo Lptop and plugged in the USB dongle for a Lenovo Enhanced Keyboard. Worked fine.

    Windows 10 update found that the driver for this needed and update and downloaded th eupdate. It failed to install with:

    USB Enhanced Performance Keyboard - Error 0x800f024b

    There are many of these errors in Event Log and many reports in WER.

    Event log shows:

    Log Name: System
    Source: Microsoft-Windows-WindowsUpdateClient
    Date: 4/11/2018 2:48:59 PM
    Event ID: 20
    Task Category: Windows Update Agent
    Level: Error
    Keywords: Failure,Installation
    User: SYSTEM
    Computer: Winten-P51S
    Description:
    Installation Failure: Windows failed to install the following update with error 0x800F024B: Lenovo - Input - USB Enhanced Performance Keyboard.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>20</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>1</Task>
    <Opcode>13</Opcode>
    <Keywords>0x8000000000000028</Keywords>
    <TimeCreated SystemTime="2018-04-11T21:48:59.777554200Z" />
    <EventRecordID>82706</EventRecordID>
    <Correlation />
    <Execution ProcessID="3088" ThreadID="5736" />
    <Channel>System</Channel>
    <Computer>Winten-P51S</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="errorCode">0x800f024b</Data>
    <Data Name="updateTitle">Lenovo - Input - USB Enhanced Performance Keyboard</Data>
    <Data Name="updateGuid">{694E4404-867F-4024-8B63-59C828AED83A}</Data>
    <Data Name="updateRevisionNumber">1</Data>
    <Data Name="serviceGuid">{8B24B027-1DEE-BABB-9A95-3517DFB9C552}</Data>
    </EventData>
    </Event>


    Now, I see the files downloaded in C:\Windows\SoftwareDistribution\Download. If I right click the .inf file and select install, it says something to the effect that the .cat file has a corrupt or missing hashtag. It may well be possible that Windows keeps downloading a corrupt driver update and if so, how do I stop this?

    This fails every time Windows Update runs.

    I have removed the dongle, of course. I have deleted all in Software Distribution, rebooted and reran Upadate. I have tried running DISM, reboot and retry. I have tried the Windows Update Fix It tool. I have run Update and Hardware Troubleshooters.

    Nothing works.

    Something is telling the system it needs this update. I find nothing pertinent in the registry. Nothing in Device Manager.

    Can you help???

    Thanks.

    ~Bob
      My ComputerSystem Spec

  2.    12 Apr 2018 #2

    Use Device Manager to roll back the driver. If roll back is grayed out, select "Update driver", "Browse my computer for driver software", then "Let me pick from a list of available drivers on my computer".

    Ben
      My ComputerSystem Spec

  3.    12 Apr 2018 #3

    Thanks Ben, but the device does not appear in device manager at all. Either when the dongle is inserted or not.

    ~Bob
      My ComputerSystem Spec

  4.    12 Apr 2018 #4

    Update, it does appear as a keyboard when the dongle is inserted. Tells me Microsoft Driver and best installed. Even when pointed to the downloaded files in Software Distribution/Download/Install. Also cannot remove the device from the system. Appears to,but then tries to download the update again.

    ~Bob
      My ComputerSystem Spec

  5.    12 Apr 2018 #5

    Something may have changhed here this time when searching for a new driver. Unsure. Will report if so, but it actually installed what appears to be a proper driver this time. Need to reboot, clear windows update and see. Back soon.

    Thanks for getting me on a better path Ben.
      My ComputerSystem Spec

  6.    12 Apr 2018 #6

    Progress perhaps, bt not fixed.

    The dongle shows as a generic HID Keyboard. I update the driver and it changes to a proper Lenovo Enhanced Keyboard! Seems good. But then Windows immediately tells me it needs an update and that fails as I have posted.

    If I then remove the device and check remove driver, windows immediately tells me I need the above mentioned update again and fails to install.

    How can I stop this loop?

    Thanks again for the help.

    ~Bob
      My ComputerSystem Spec

  7.    12 Apr 2018 #7

    Some people have had success with the "Show/Hide" tool.

    https://support.microsoft.com/en-us/...driver-updates

    Ben
      My ComputerSystem Spec

  8.    12 Apr 2018 #8

    Seems to have perhaps fixed it by hiding. Good thought. Still would love to know what kept asking for this?

    I'll give it a day and a few reboots before marking as solved.

    Thanks Ben.

    ~Bob
      My ComputerSystem Spec

  9.    12 Apr 2018 #9

    Actually, enough testing/ Seems solved. A great tool! Thanks, Ben.

    ~Bob
      My ComputerSystem Spec


 

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