Unusual Windows Update Problem

Long explanation of an issue that has me stumped follows:

Got an external monitor fore my Lenvo Lptop and plugged in the USB dongle for a Lenovo Enhanced Keyboard. Worked fine.

Windows 10 update found that the driver for this needed and update and downloaded th eupdate. It failed to install with:

USB Enhanced Performance Keyboard - Error 0x800f024b

There are many of these errors in Event Log and many reports in WER.

Event log shows:

Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 4/11/2018 2:48:59 PM
Event ID: 20
Task Category: Windows Update Agent
Level: Error
Keywords: Failure,Installation
User: SYSTEM
Computer: Winten-P51S
Description:
Installation Failure: Windows failed to install the following update with error 0x800F024B: Lenovo - Input - USB Enhanced Performance Keyboard.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
<EventID>20</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000028</Keywords>
<TimeCreated SystemTime="2018-04-11T21:48:59.777554200Z" />
<EventRecordID>82706</EventRecordID>
<Correlation />
<Execution ProcessID="3088" ThreadID="5736" />
<Channel>System</Channel>
<Computer>Winten-P51S</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="errorCode">0x800f024b</Data>
<Data Name="updateTitle">Lenovo - Input - USB Enhanced Performance Keyboard</Data>
<Data Name="updateGuid">{694E4404-867F-4024-8B63-59C828AED83A}</Data>
<Data Name="updateRevisionNumber">1</Data>
<Data Name="serviceGuid">{8B24B027-1DEE-BABB-9A95-3517DFB9C552}</Data>
</EventData>
</Event>


Now, I see the files downloaded in C:\Windows\SoftwareDistribution\Download. If I right click the .inf file and select install, it says something to the effect that the .cat file has a corrupt or missing hashtag. It may well be possible that Windows keeps downloading a corrupt driver update and if so, how do I stop this?

This fails every time Windows Update runs.

I have removed the dongle, of course. I have deleted all in Software Distribution, rebooted and reran Upadate. I have tried running DISM, reboot and retry. I have tried the Windows Update Fix It tool. I have run Update and Hardware Troubleshooters.

Nothing works.

Something is telling the system it needs this update. I find nothing pertinent in the registry. Nothing in Device Manager.

Can you help???

Thanks.

~Bob

Use Device Manager to roll back the driver. If roll back is grayed out, select "Update driver", "Browse my computer for driver software", then "Let me pick from a list of available drivers on my computer".

Ben

Thanks Ben, but the device does not appear in device manager at all. Either when the dongle is inserted or not.

~Bob

Update, it does appear as a keyboard when the dongle is inserted. Tells me Microsoft Driver and best installed. Even when pointed to the downloaded files in Software Distribution/Download/Install. Also cannot remove the device from the system. Appears to,but then tries to download the update again.

~Bob

Something may have changhed here this time when searching for a new driver. Unsure. Will report if so, but it actually installed what appears to be a proper driver this time. Need to reboot, clear windows update and see. Back soon.

Thanks for getting me on a better path Ben.

Progress perhaps, bt not fixed.

The dongle shows as a generic HID Keyboard. I update the driver and it changes to a proper Lenovo Enhanced Keyboard! Seems good. But then Windows immediately tells me it needs an update and that fails as I have posted.

If I then remove the device and check remove driver, windows immediately tells me I need the above mentioned update again and fails to install.

How can I stop this loop?

Thanks again for the help.

~Bob

Some people have had success with the "Show/Hide" tool.

https://support.microsoft.com/en-us/...driver-updates

Ben

Seems to have perhaps fixed it by hiding. Good thought. Still would love to know what kept asking for this?

I'll give it a day and a few reboots before marking as solved.

Thanks Ben.

~Bob

Actually, enough testing/ Seems solved. A great tool! Thanks, Ben.

~Bob

BM, hello. Thanks for this trick on deleting some update, I was bothered anew with this Lenovo enhanced keyboard.
Keep up the spirit. Daopa.