I keep getting "Can't install updates" message

  1. Posts : 16
    Win 7 moving to win 10
       13 Mar 2018 #1

    I keep getting "Can't install updates" message

    I keep getting "Can't install updates. Select this message to fix." in the notifications window.
    I click on the message & then get the "Windows Update" screen whereupon I get:
    Update Status:
    Updates are available
    HP driver update for HP LaserJet Professional CP1520 Series PCL 6
    Status: Awaiting Install
    We need to start a separate installation .....

    Then click on Install Now and immediately get Device is up to date

    Then I Click on: Check for Updates
    I Get: Checking for updates for a long time. Occasionally this "Checking ..." message is replaced by something else for a moment & then "Checking ..." comes right back.
    Finally I get: "Your device is up to date"

    This whole procedure (including the same driver update message) repeats every few days. The driver is not actually installed according to the list of installed updates.

    Why is this happening and how can I fix it?

    Many thanks for any help.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 12,264
    Windows 10 Pro x64 Build 1809
       13 Mar 2018 #2

    Hi Ev77

    I see two routes away from this.

    1) Tell Windows you will take care of driver updates. Option 4 of this tutorial.

    Enable or Disable Driver Updates in Windows Update in Windows 10

    2) Go to HP and download and install the most recent driver / software package for your device. If you go this route remove old software first and shut off printer until the new installation package asks you for printer.

      My ComputerSystem Spec


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