Windows 10: Updates and Troubleshooter not working. Solved

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  1.    15 Mar 2018 #11

    Hi Yes, I do have Windows.old in C:/

    I will download the .iso and run with no internet and periperals except my wireless mouse. I will let you know what happens.

    Many thanks, Steve
      My ComputerSystem Spec

  2.    15 Mar 2018 #12

    delchina..I went through the procedure as you stated, and still have the same result.


    I was reading another thread, and saw where someone had moved their user folder to D: as they did not want to have constant activity on their SSD C: I did the same thing when I installed my SSD C: (at the time, I did not have any obvious errors, so I did not think it was a problem). As it stands now, I have a user folder on both C: and D: Could this be the problem? the other user said they created a "hard symlink" to let Windows find the user folder. Does this sound at all logical, and are there instructions for creating a symlink?
    Steve
      My ComputerSystem Spec

  3.    15 Mar 2018 #13

    Did you at any time see any sort of failure message or indication that it was rolling back to the previous build?

    If you look at the tutorial, did the sequence proceed as per the pictures in that?

    Are you certain the iso is the same base language as your installed OS?

    Please post a screenshot of your partitions using Minitool Partition Wizard (free) expanding columns as necessary to show all text.
    To post a screenshot please use the icon to the left of the video icon above your post.

    If you had done something to reconfigure Windows in an incompatible manner, you would likely have got a somewhat confusing message very early on. It's possible that what you have done may be related to the failure.

    Did you move your user profile like this?
    Move Users Folder Location in Windows 10 Windows 10 Tutorials

    Please locate, zip and upload these log files:
    C:\$Windows.~BT\Sources\Panther
    The panther logs are often hidden. Configure file explorer so that you can find the hidden files.
    Locate these logs and post share links in the forum:
    setuperr.log
    setupact.log
    Setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\*.evtx
    setupapi.dev.log
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    BlueBox.log

    Thanks.


      My ComputerSystem Spec

  4.    15 Mar 2018 #14

    Hi again! I repeated the in-place upgrade/repair again, with the only difference being I used the ISO directly downloaded from MS rather than going through the MediaCreationTool.

    Did you at any time see any sort of failure message or indication that it was rolling back to the previous build?

    No..there were no message of any kind.

    If you look at the tutorial, did the sequence proceed as per the pictures in that?

    Not exactly: it rebooted/continued with update 4 instead of 3 times; it never had a screen that said "Getting Critical Updates"; there was no choice to do an express or custom install.

    Are you certain the iso is the same base language as your installed OS?

    Yes, I chose the English version

    Please post a screenshot of your partitions

    I hope this is what you want: Click image for larger version. 

Name:	Partitions.GIF 
Views:	1 
Size:	213.6 KB 
ID:	181016

    Did you move your user profile like this?

    Unfortunately, I did the move before I found out that was a bad thing. I still have the user directory on C:, I had just created directories on E: with the same names to move my pictures, documents, and videos into so C: would have space.

    I looked for all the files you asked for, but could not find them all or they were empty. The ones I found I zipped with 7zip and they are attached.

    Thanks, Steve









    Updates and Troubleshooter not working. Attached Files
      My ComputerSystem Spec

  5.    16 Mar 2018 #15

    Hi, partitions - what you'd expect is to see all the partitions for Windows on 1 drive.

    Disk 1: System Reserved, Recovery partition
    Disk 3: Another System Reserved partition
    Disk 2: C - presumably Windows. There is adequate free space.
    Disk 2: 1st partition - marked Active and Boot.

    This is a MBR configuration; by default I would expect 3 partitions.
    BIOS/MBR-based hard drive partitions | Microsoft Docs

    You appear to have elements of two Windows installations, and a partition (1st on Disk 2) which puzzles me.

    Have you perhaps had Windows installed on more than one of these disks at some time, or a dual boot configuration?
    I would prefer to leave that to someone more familiar with partition layout.

    The logs don't appear to show anything helpful: the Bluebox log reports one type of error related to drivers:
    [Exit status: FAILURE(0x000006be)]

    Given
    Unfortunately, I did the move before I found out that was a bad thing. I still have the user directory on C:, I had just created directories on E: with the same names to move my pictures, documents, and videos into so C: would have space.
    my current view is you'd probably be looking at a clean install.
      My ComputerSystem Spec

  6.    16 Mar 2018 #16

    Dalchina..yes, I agree that the clean install is the best route at this point. I actually ran into another problem last evening where I could not update the drivers in my video card. I am going to start reading up on the procedure for the clean install and will let you know how it goes. Thanks again for all your help.
    Steve
      My ComputerSystem Spec

  7.    16 Mar 2018 #17

    Ok, make sure you've backed up everything you need; the first thing to do after you've clean installed (no real reason not to accept updates during that), is to make sure everything's working- no driver issues- don't change anything, but create your first new base disk image saved on external storage.

    Then keep a simple log of changes, and at suitable points update your disk image set- create a differential image e.g.

    That way you keep securing your position. (Hmm, sounds almost military terminology...)
      My ComputerSystem Spec

  •    4 Weeks Ago #18

    Dalchina..I bit the bullet and did a Windows reset. This took care of all of the different problems I have been having. I an now reinstalling my apps which is less of a miserable chore than I thought it would be. One thing that did make it easier is that a few months ago, I decided to install apps on E: instead of C:, so those apps for the most part survived the reset. I am going to mark this as solved.

    Thanks again.
      My ComputerSystem Spec


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