Windows 10: Updating Windows 10

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  1.    27 Feb 2018 #1

    Updating Windows 10


    Hi

    I am getting an error message 0x8007007e

    I have googled and tried many suggestions - all to no avail

    I bought my machine second-hand

    On looking at the current version I find I have:-
    Edition windows 10 Pro
    Version 1607
    OS Build 14393.1593

    This seems to suggest that the machine has not updated for quite a while

    Can anybody help me bring the Windows 10 version up to 1709 ?

    Bob M
      My ComputerSystem Spec


  2. Posts : 28,536
    64-bit Windows 10 Pro build 17650
       27 Feb 2018 #2

    Hello Bob, and welcome to Ten Forums.

    If you haven't already, you might see if you may be able to use the "Windows 10 Update Assistant" to update to the latest version of Windows 10.

    Update to Latest Version of Windows 10 using Update Assistant Windows 10 Tutorials
      My ComputersSystem Spec

  3.    27 Feb 2018 #3

    Thanks

    Have tried that and many other suggestions

    To date nothing works

    Bob M
      My ComputerSystem Spec


  4. Posts : 28,536
    64-bit Windows 10 Pro build 17650
       27 Feb 2018 #4

    In that case, you should be able to clean install the latest version of Windows 10 if you like.

    You would download the latest Windows 10 ISO file, create a bootable USB from the ISO file, boot from the USB, and clean install.


    Clean Install Windows 10 Windows 10 Tutorials

    Download Windows 10 ISO File Windows 10 Tutorials

    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Tutorials
      My ComputersSystem Spec

  5.    27 Feb 2018 #5

    Thank you..........

    I shall attempt to use this approach

    Bob M
      My ComputerSystem Spec

  6.    01 Mar 2018 #6

    Hi again

    I have now tried the latest suggestion but that failed as well..................

    Is there any other approach I can try?

    Bob M
      My ComputerSystem Spec


  7. Posts : 28,536
    64-bit Windows 10 Pro build 17650
       01 Mar 2018 #7

    Hello Bob,

    What happened when you tried to do a clean install at boot?

    Any error messages?
      My ComputersSystem Spec

  •    01 Mar 2018 #8

    Hi

    It starts installing Windows 10 - got up to about 25% and then I get a small white window headed Windows 10 Setup
    and the message " Windows 10 installation has failed"

    That's it

    Bob M
      My ComputerSystem Spec


  • Posts : 28,536
    64-bit Windows 10 Pro build 17650
       01 Mar 2018 #9

    Just to verify, did you boot from a Windows 10 installation USB to perform a clean install from?

    If so, then you might run SeaTools on your hard drive just to rule out any possible issues with it.

    https://www.seagate.com/support/downloads/seatools/
      My ComputersSystem Spec

  •    01 Mar 2018 #10

    yes - I tried a clean install from a bootable USB stick

    I downloaded SeaTools for Windows but no drives appear after a scan ?

    I should mention that the machine I have is a HP TouchSmart 9100

    Bob M
      My ComputerSystem Spec


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