Windows 10: Updating Windows 10

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  1.    03 Mar 2018 #31


    1) yes

    2) no - I am trying to retain my files and apps

    Bob M

    Oops - may have chosen wrong choice at step 10

    Am retrying - tried to reduce a partion and create a new partion selecting 'extend' but nothing happened

    so on with the trial :)
    Last edited by H28Sailor; 03 Mar 2018 at 20:33.
      My ComputerSystem Spec

  2.    03 Mar 2018 #32

    OK well..........................

    I reached a screen which said "which operating system do you want" and there were two identical choices

    I choose the top one and have now installed windows 10 pro completely up to date BUT all my files and apps have gone

    Unsure how to get back to my original windows now ???
      My ComputerSystem Spec

  3. Brink's Avatar
    Posts : 33,116
    64-bit Windows 10 Pro build 18262
       04 Mar 2018 #33

    Do you have backups of your files?

    Open msconfig, and look in the Boot tab to see if you have more than one OS listed.
      My ComputersSystem Spec

  4.    04 Mar 2018 #34

    I can see my documents in the windows.old folder

    I was particularly worried about having to setup my email again

    Only one OS listed - so does this mean no return ?

    Bob M
      My ComputerSystem Spec

  5. Brink's Avatar
    Posts : 33,116
    64-bit Windows 10 Pro build 18262
       04 Mar 2018 #35

    Having a "Windows.old" folder indicates that you didn't do a clean install, but an upgrade install instead.

    Anything missing should indeed be in your "Windows.old" folder that you can copy back over.

    What concerns did you have about setting up email again? Usually, your email is kept on the email server by default, and if so should show up again once set up.

    If you prefer to go back, then you could use the method in the tutorial below to go back to your previous Windows. You have up to 10 days to do so before the previous version in "Windows.old" can get automatically deleted.

    Go Back to the Previous Version of Windows in Windows 10 Windows 10 Tutorials

    If you go back, you will be back at square one.

    It just depends on what you want to do though.
      My ComputersSystem Spec

  6.    04 Mar 2018 #36


    Well, a huge thank you for persisting with my many failed attempts...............

    The clarity of your posts is something else :)

    I have my email setup - really simple...ha.....ha..........(Thunderbird)

    I shall go and see if I can dig up my old email folders with their contents

    I have a clean desktop and am happy to get what I want set up

    I don't have a product key as the machine was a second-hand lease machine - don't know whether that will cause problems in the future...........

    Thanks again for the most brilliant help one could expect

    Bob M

    p.s. I am 71 years young
      My ComputerSystem Spec

  7. Brink's Avatar
    Posts : 33,116
    64-bit Windows 10 Pro build 18262
       04 Mar 2018 #37

    You're most welcome Bob. I'm always happy to help. :)

    You just won't be able to change any Settings > Personalization settings while not activated.
      My ComputersSystem Spec

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