Windows 10: Unable to install Windows Fall Creators Update

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  1.    11 Feb 2018 #21

    Commendable patience- well done. It's just unfortunate the process can be upset by trivial things and give such obscure indications.

    Naturally there's no guarantee.. the backstop is the in-place upgrade repair.

    The log seems to indicate issues with drivers, and accessing disk - I've searched around but can't find anything clearly helpful.

    Sometimes you can spend a great deal of time trying to fix things, when doing an in-place upgrade repair can help- but not always of course.
      My ComputerSystem Spec


  2. Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #22

    Here is todays failure logs. All drives unplugged. Only the wired internet plugged in. I ran it without installing updates, and saving only personal files.setupact.log Processing...x I had to zip the setupact log

    setuperr.log

    setupact.zip

    Will look into the creators update iso

    I do notice that everything always ends with the error 0x80070057, which seems to be prevalent among some people having problems
      My ComputerSystem Spec


  3. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #23

    Run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
      My ComputerSystem Spec


  4. Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #24

    SHIVA (2018-02-11 11 06).zip

    This may be a better result. I had the 1703 ISO open at the same time

    SHIVA (2018-02-11 11 11).zip
      My ComputerSystem Spec


  5. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #25

    The logs displayed multiple problems that included drive file corruption, paging errors, I/O retried, BSOD, failed fast startup, WHEA controlled hardware errors, Nvidia GPU driver problems, etc.

    For all steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.

    Some steps that were made will be repeated so that there are updated tests and results.
    The steps will be to tune up the computer and to prepare for the next upgrade attempt.

    1) In the left lower corner search type msinfo32 > save as NFO to the desktop > post a zip into the thread.

    2) Please update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    3) open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /scanhealth
    6) dism /online /cleanup-image /restorehealth
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    8) Uninstall Hitman Pro:
    Sophos Central for Windows: How to uninstall using command line or batch file - Sophos Community
    9) Uninstall Bitdefender:
    Uninstall Bitdefender
    10) Uninstall Malwarebytes
    Malwarebytes Cleanup Utility download and instr... | Official Malwarebytes Support
    11) Turn on Windows defender

    12) Make sure that there is no over clocking while troubleshooting.

    13) Sometimes there are problems in the bios that produce bsod.
    14) Please check to see that the BIOS version is up to date.
    15) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.

    16) To ensure that there are no improper bios settings please reset the bios.
    17) Sometimes there can be failure to boot after resetting the bios.
    18) Backup the computer files to another drive or to the cloud.
    19) Make a backup image usig Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    20) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    21) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    22) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    23) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    24) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    25) Click analyze > look for dead or deaddead in the results > post the results into the thread
    26) Run this version of the log collector after the above steps:
    log collector v2-beta08.zip: https://www.tenforums.com/attachment...-v2-beta08.zip

    27) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    28) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

    29) List any antivirus software besides Hitman Pro, Bitdefender, Malwarebytes, that has been in use since the last Windows upgrade (always on and manual software)

    30) List any drive encryption software that has been used besides Microsoft products.

    31) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    Run the command on all drives using the syntax: chkdsk /x /f /r C: or chkdsk /x /f /r D: changing the drive letter to the applicable drive.
    This may take many hours to run so plan to run it overnight.

    32) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepade > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials




    Code:
    Event[7683]:  Log Name: System  Source: Microsoft-Windows-DriverFrameworks-UserMode  Date: 2018-02-09T17:39:07.294  Event ID: 10111  Task: User-mode Driver problems.  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: shiva  Description: The device My Book tunes (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.Event[7684]:  Log Name: System  Source: Microsoft-Windows-DriverFrameworks-UserMode  Date: 2018-02-09T17:39:07.294  Event ID: 10111  Task: User-mode Driver problems.  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: shiva  Description: The device SATA1 (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.Event[7685]:  Log Name: System  Source: Microsoft-Windows-DriverFrameworks-UserMode  Date: 2018-02-09T17:39:07.294  Event ID: 10111  Task: User-mode Driver problems.  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: shiva  Description: The device CAR DRIVE (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.Event[7686]:  Log Name: System  Source: Microsoft-Windows-DriverFrameworks-UserMode  Date: 2018-02-09T17:39:07.294  Event ID: 10111  Task: User-mode Driver problems.  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: shiva  Description: The device Seagate Expansion Drive (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.



    Code:
    Event[3811]:  Log Name: System  Source: Disk  Date: 2018-02-09T10:20:05.682  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: shiva  Description: The IO operation at logical block address 0x40800 for Disk 5 (PDO name: \Device\00000063) was retried.Event[3812]:  Log Name: System  Source: Disk  Date: 2018-02-09T10:20:07.274  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: shiva  Description: The IO operation at logical block address 0x5b7ba8 for Disk 5 (PDO name: \Device\00000063) was retried.Event[3813]:  Log Name: System  Source: Disk  Date: 2018-02-09T10:20:09.688  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: shiva  Description: The IO operation at logical block address 0x61c2b8 for Disk 5 (PDO name: \Device\00000063) was retried.
    Code:
    Event[7687]:  Log Name: System
      Source: Microsoft-Windows-DriverFrameworks-UserMode
      Date: 2018-02-09T17:39:07.294
      Event ID: 10111
      Task: User-mode Driver problems.
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: shiva
      Description: 
    The device Terra 5 (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

    Code:
    Event ID: 10111  Task: User-mode Driver problems.  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: shiva  Description: The device Terra 5 (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

    Code:
    Event[7710]:  Log Name: System  Source: Display  Date: 2018-02-09T22:38:47.037  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: shiva  Description: Display driver nvlddmkm stopped responding and has successfully recovered.

    Code:
    Event[8246]:  Log Name: System  Source: Disk  Date: 2018-02-10T17:49:12.485  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: shiva  Description: An error was detected on device \Device\Harddisk3\DR3 during a paging operation.Event[8247]:  Log Name: System  Source: Disk  Date: 2018-02-10T17:49:12.485  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: shiva  Description: An error was detected on device \Device\Harddisk3\DR3 during a paging operation.

    Code:
    Event[8484]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2018-02-10T20:19:15.526  Event ID: 19  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: shiva  Description: A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 2The details view of this entry contains further information.

    Code:
    Event[7762]:  Log Name: System  Source: Disk  Date: 2018-02-10T00:17:34.204  Event ID: 158  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: shiva  Description: Disk 6 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.

    Code:
    Event[2423]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2018-02-01T18:11:59.782  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: shiva  Description: Windows failed fast startup with error status 0xC00000D4.
    Last edited by zbook; 11 Feb 2018 at 15:53.
      My ComputerSystem Spec


  6. Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #26

    Drives never been encrypted
    Emisoft anti virus was used before Bitdefender
    Bitdefendewr was uninstalled yesterday but it left an agent of some kind. Will delete. All other progs removed

    system.7z
      My ComputerSystem Spec


  7. Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #27

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>
      My ComputerSystem Spec


  8. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #28

    The msinfo32 file was corrupt or incompatible when using the beta log collector and when it was sent manually.
    The msinfo32 is much harder to use when txt.
    1) Save it as txt > post a zip into the thread.
    2) Also see what happens with DM log collector: BSOD - Posting Instructions - Windows 10 Forums
    3) Run the Emisoft uninstall tool:
    How can I completely uninstall an Emsisoft Product? - Powered by Kayako Help Desk Software
      My ComputerSystem Spec


  9. Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #29

    Fast start off.
    No crash reports, probably cleaned out with CCCleaner

    System Information (local)

    Computer name: SHIVA
    Windows version: Windows 10 , 10.0, build: 15063
    Windows dir: C:\WINDOWS
    Hardware: ASUSTeK COMPUTER INC., SABERTOOTH 990FX R2.0
    CPU: AuthenticAMD AMD FX(tm)-8350 Eight-Core Processor AMD586, level: 21
    8 logical processors, active mask: 255
    RAM: 16905240576 bytes total




    Crash Dump Analysis


    Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

    Crash dump directories:
    C:\WINDOWS
    C:\WINDOWS\Minidump

    No valid crash dumps have been found on your computer


    Conclusion


    Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.

    Bios link SABERTOOTH 990FX R2.0 BIOS & FIRMWARE | Motherboards | ASUS USA


    Will spend some time on the bios

      My ComputerSystem Spec


  10. Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #30

    I assume you are referring to the msinfo32.nfo file in the unzipped log file. It tells me is is corrupt or incompatible with this version of System Info.
      My ComputerSystem Spec


 
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