Unable to install Windows Fall Creators Update

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  1. Shiva1
    Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       New #11

    I didnt boot to the media creation disk, I simply restarted the computer, logged in, then used explorer to run the set up file. It then went through several minutes checking to see if I was ready for the upgrade. At the end I was given a choice of what files I wanted to keep. That was the only choice or menu item that was given.

    I had deleted the contents of the download directory. I had not disconnected the wired internet. Bitdefender was shut off and any other security apps were off. I had NOT disconnected the outside drives. I will try this again with the router off and external drives disconnected as well as any not needed apps.

    Thanks again for your patience
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  3. dalchina
    Posts : 42,985
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #12

    Please post a screenshot of what you see. I manually upgrade mine, and just follow the prompts.

    Another thing some people suggest is to do a clean boot before attempting to upgrade. Shouldn't normally be necessary.

    My experience of Bitdefender some time back was that it was broken after the upgrade, and I had to download a new version. Please consider uninstalling it.

    Make the situation as simple as possible. Note that Windows may use unallocated space on other drives when installing if there is insufficient space on the system drive. This is something to be avoided.

    Thanks
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  4. Shiva1
    Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       New #13

    Shut down computer
    Unpluged everything
    restarted
    Shut off everything except windows services and required files
    Put Media creator disk in, then ran set up.
    It came out the same as before. on this system it appears to be a windows 10 setup disk. No other options
    I checked the file name that I downloaded and burned to disk, it says Media Creation tool.
    I am going to try and run the manual update from the website.

    Unable to install Windows Fall Creators Update-capture6.png
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  6. dalchina
    Posts : 42,985
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #14

    That's ok. You've logged in, run Setup.exe, and it's going to do an install-like procedure to upgrade Windows.

    The boot disk created from your iso can
    - be used as a repair tool if you boot from it and click Repair your computer
    - be used to clean install Windows if you boot from it and then install Windows
    - be used to upgrade your Windows from an older edition or build to the one on the iso if you log in and run setup.exe
    - be used to repair your Windows if you have the same build etc installed, something is wrong, and you wish to replace all the system files and some registry settings to an initial install state (so-called in-place upgrade repair install).

    In both the 3rd and 4th cases you will keep your programs and data.
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  7. Shiva1
    Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       New #15

    Manually trying to update from the website got me the same error as noted in my first post.

    Just running the setup is purely a install Win 10 disk as far as I can tell. There are no other options, so I will try booting to it later today after the shopping trip I am forced to take :)
    If it wont work, I will try to find a way to just hide the update
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  8. dalchina
    Posts : 42,985
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #16

    Just running the setup is purely a install Win 10 disk as far as I can tell.
    I've tried to explain that for you. The same disk can be used in different ways. Sorry that's not clear enough. Naturally you're free to try whichever way you feel you understand and are happy with.

    See:
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
    and you'll find exactly that picture at 12.

    That's the same procedure as you need.

    Please upload the update logs to an accessible site:
    SetupAct.log and SetupErr.log

    Location of log files:
    Resolve Windows 10 upgrade errors - Windows IT Pro | Microsoft Docs

    I return to my question as to what the first partition at the start of Disk 4 is. I suggest you disconnect that disk when you try to upgrade.
    Last edited by dalchina; 11 Feb 2018 at 01:18.
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  9. Shiva1
    Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       New #17

    Sorry I am so dim. I will go by the link you gave.
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  10. Shiva1
    Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       New #18

    The install failed.

    Attachment 176573

    Attachment 176574
    Last edited by Shiva1; 10 Feb 2018 at 21:29.
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  12. dalchina
    Posts : 42,985
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #19

    Hi, How did you attempt that update? By download, automatically, or using your Win 10 disk?
    Did you allow updates or not?

    My recommended approach is to use the setup disk with no updates. If you've not tried that yet, have one last attempt. And disconnect your other disks before doing so, leaving only your system disk.

    Are you quite sure you have no external devices connected, e.g. a wireless device or dongle?

    After trying that (unless you've already done so) I would recommend attempting an in-place upgrade repair install of 1703 which keeps all programs and data and most settings, for which you will need a 1703 iso.

    You can get one here:
    Windows 10 Creators Update 1703 Download Windows ISO
    To repair your existing installation before upgrading:
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
    ==========================================================================

    A quick glance shows:
    2018-02-10 21:04:42, Error SP CDownloadDUUpdates:oExecuteInternal: Did not find hard disk space needed, when update cab files will not be extracted. This is unexpected! hr = 0x8000ffff

    setuperr.log contains many errors-however there is a repeated pattern
    2018-02-10 17:57:48, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x8000FFFF
    2018-02-10 17:57:48, Error MOUPG DUImage: Failed to execute GDR search and download [0x8000ffff]
    2018-02-10 17:58:20, Error DU DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057
    2018-02-10 17:58:20, Error DU DU::CDUSession::BuildSearchCriteria: Caller profile search criterion is not supported. hr = 0x80070032
    2018-02-10 17:58:20, Error DU DU::CDUSession::Search: Failed to build the search criteria. hr = 0x80070032
    2018-02-10 17:58:26, Error SP Failed to get driver packages from the online system. Error: 0x80070057[gle=0x0000007a]
    2018-02-10 17:58:27, Error SP CDownloadDUUpdates:oExecuteInternal: Failed to filter updates. hr = 0x80070057
    2018-02-10 17:58:27, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x80070057
    2018-02-10 17:58:27, Error MOUPG DUImage: Failed to execute driver search and download [0x80070057]

    This sequence repeats numerous times:
    2018-02-10 18:00:07, Error CONX 0x80070057 Failed DismGetDrivers

    2018-02-10 18:00:07, Error CONX 0x80070057 Failed to add driver store drivers

    2018-02-10 18:00:07, Error CONX 0x80070057 Failed to collect driver information

    2018-02-10 18:00:07, Error CONX 0x80070057 DeviceMap failed to collect driver information

    2018-02-10 18:00:07, Error CONX 0x80070057 Unable to initialize Device Driver Map

    2018-02-10 18:00:07, Error CONX 0x80070057 GetDeviceMap failed
    Last edited by dalchina; 11 Feb 2018 at 02:25.
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  13. Shiva1
    Posts : 25
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       New #20

    I followed the sequence on the page you linked to. It did help me understand what you are trying to get me to do.
    I have just unhooked all drives and will give this another go. Film at 11
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