Windows 10: Help, Windows Installer failing to install updates, what can I do?

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  1.    04 Feb 2018 #1

    Help, Windows Installer failing to install updates, what can I do?


    Windows Installer is failing to install update(s) correctly and I do not know what the underlying issue is. The problem has been ongoing since December 2017. Is there anything I should do or can I wait for Microsoft to rectify the problem?

    Currently, the updates installs to about 48% complete and restarts the computer, and after restarting the computer the update disapears into a blank black screen.

    Cold starting the computer is the only option from here as the OS does not appear to be doing anything with the update installation. When the computer restarts, the Installer is stuck at installing at 41%.

    Cold starting the computer once again makes the Installer undo the install, before the user can log on. When at the desktop, the Update Service checks for more updates and tries to re-install the failed update. Thus the Windows Update Service and Installer are stuck in a loop failing to install a downloaded update.

    The Windows 10 Update Assistant also issues a warning that security updates cannot be installed until the most recent version of Windows 10 is installed.

    Computer: ASUS CM6730
    CPU: Pentium G2030 3Ghz
    BIOS: 2.7
    RAM: 4GB
    OS Version: 1607
    OS Build: 14393.2007
    Update(s): KB4056254; KB4057142; KB4054517 (Feature update to Windows 10, version 1709).
    Security: Microsoft Security Essentials
      My ComputerSystem Spec

  2.    04 Feb 2018 #2

    Hi, Try
    Reset Windows Update in Windows 10 Windows Update Activation Tutorials
    https://support.microsoft.com/en-gb/...troubleshooter

    And work through
    My laptop is stuck at v1607 - Windows 10 Forums

    Check for a BIOS update

    Try manually upgrading using an iso you have downloaded.

    Keep a list of what you have tried. If still no success, post back listing what you have tried and anything learnt, error messages etc.

    The tutorial mentioned in that link refers to how you can get more information.
      My ComputerSystem Spec

  3.    04 Feb 2018 #3

    Thank you very much dalchina, I'll post again when I obtain some results.
      My ComputerSystem Spec

  4.    05 Feb 2018 #4

    Zip file of Results from Log collector files

    DESKTOP-22OOETD (2018-02-04 16 19).zip
      My ComputerSystem Spec

  5.    05 Feb 2018 #5

    ... CHKDSK and SFC reported no integrity violations ...
      My ComputerSystem Spec

  6.    05 Feb 2018 #6

    Link to OneDrive containing Window LOG files. I think I captured the right ones, although C:\$Windows.~BT\Sources\Rollback was empty by the time I got there.

    https://1drv.ms/f/s!Asch7Kk2X5YghCRIhkrDPBAjbf6I
      My ComputerSystem Spec

  7.    05 Feb 2018 #7

    Hi, first very quick observation is you have Norton installed.

    Two of the basic recommendations are to uninstall 3rd party AV and disconnect any unnecessary peripherals, esp.
    wireless.

    Note- you can edit posts- this can make it easier to read..

    Can you confirm you can actually log in? Re-reading your first post suggests not, but that you've run chkdsk & SFC /SCANNOW suggests you can.

    Please post a screenshot of your partitions using Minitool Partition Wizard.

    Note the errors towards the end of the BlueBox.log.
    2018-02-04 14:45:31: BoxDeletePath: Error deleting path [C:\$WINDOWS.~BT]! Error = 0x80070020
    2018-02-04 14:45:31: BoxDeletePath: Last file path: [C:\$WINDOWS.~BT\Sources\Panther\RbTel.etl]
    2018-02-04 14:45:31: Attempting to move working path...
    2018-02-04 14:45:31: BoxMovePath: Creating target parent path [C:\Windows.old\Cleanup]...
    2018-02-04 14:45:31: BoxMovePath: Using target path [C:\Windows.old\Cleanup\0000.~BT].
    2018-02-04 14:45:31: BoxMovePath: Moving [C:\$WINDOWS.~BT] -> [C:\Windows.old\Cleanup\0000.~BT]...
    2018-02-04 14:45:31: Failed to move working path: [0x80070005]
    2018-02-04 14:45:31: MainHr: Error = 0xC1900107
    2018-02-04 14:45:31: wWinMain: Error = 0xC1900107

    and
    2017-07-20 11:51:29: CleanInstallFolder: Error = 0x80070003
    2017-07-20 11:51:29: PerformCleanup: Error = 0x80070003
    2017-07-20 11:51:29: Path cleanup failed! Error = 0x80070003
    which also point to issues with the Softwaredistribution folder.


    See:
    Windows update error 0x80070020 in Windows 10 - Microsoft Community
    - which includes items I believe are in my original post.

    Uninstall Norton, try those steps, and try a manual upgrade.
    (Download a Win 10 iso, create a bootable Win 10 medium - which can be used for some repair functions- log in, and start setup.exe from your Win 10 medium (USB disk, DVD e.g.)
    Download Windows 10 ISO File Installation Upgrade Tutorials
    Create Bootable USB Flash Drive to Install Windows 10 Installation Upgrade Tutorials
    Last edited by dalchina; 05 Feb 2018 at 06:50.
      My ComputerSystem Spec

  8.    05 Feb 2018 #8

    dalchina said: View Post
    Hi, first very quick observation is you have Norton installed.
    That has an explanation - Norton licence has expired and no longer exists in Programs and Features. Perhaps what you see are remnants ?

    Can you confirm you can actually log in? Re-reading your first post suggests not, but that you've run chkdsk & SFC /SCANNOW suggests you can.
    Yes sorry if I mumbled in my OP, but I can log in after Trusted Installer has failed and undoes the failed installation. See paragraph four of OP.

    Please post a screenshot of your partitions using Minitool Partition Wizard.
    Here:
    Click image for larger version. 

Name:	MTPWscreen.PNG 
Views:	2 
Size:	109.7 KB 
ID:	175719
    Partition E: I created myself. Partitions * must have been created when clean installing Windows 10?

    Note the errors towards the end of the BlueBox.log.
    2018-02-04 14:45:31: BoxDeletePath: Error deleting path [C:\$WINDOWS.~BT]! Error = 0x80070020
    2018-02-04 14:45:31: BoxDeletePath: Last file path: [C:\$WINDOWS.~BT\Sources\Panther\RbTel.etl]
    2018-02-04 14:45:31: Attempting to move working path...
    2018-02-04 14:45:31: BoxMovePath: Creating target parent path [C:\Windows.old\Cleanup]...
    2018-02-04 14:45:31: BoxMovePath: Using target path [C:\Windows.old\Cleanup\0000.~BT].
    2018-02-04 14:45:31: BoxMovePath: Moving [C:\$WINDOWS.~BT] -> [C:\Windows.old\Cleanup\0000.~BT]...
    2018-02-04 14:45:31: Failed to move working path: [0x80070005]
    2018-02-04 14:45:31: MainHr: Error = 0xC1900107
    2018-02-04 14:45:31: wWinMain: Error = 0xC1900107

    and
    2017-07-20 11:51:29: CleanInstallFolder: Error = 0x80070003
    2017-07-20 11:51:29: PerformCleanup: Error = 0x80070003
    2017-07-20 11:51:29: Path cleanup failed! Error = 0x80070003
    which also point to issues with the Softwaredistribution folder.
    I don't understand these errors(!), are they because files missing in folders, and would the missing files themselves be deleted when using the Reset Windows Update Components batch file (from this tutorial Reset Windows Update in Windows 10) ??

    I ran DISM /online /cleanup-image /scanhealth, and that reports no store corruption detected.

    See:
    Windows update error 0x80070020 in Windows 10 - Microsoft Community
    - which includes items I believe are in my original post.

    Uninstall Norton, try those steps, and try a manual upgrade.
    (Download a Win 10 iso, create a bootable Win 10 medium - which can be used for some repair functions- log in, and start setup.exe from your Win 10 medium (USB disk, DVD e.g.)
    Download Windows 10 ISO File Installation Upgrade Tutorials
    Create Bootable USB Flash Drive to Install Windows 10 Installation Upgrade Tutorials
    I'm working through these suggestions ...
      My ComputerSystem Spec

  9.    05 Feb 2018 #9

    Note: Ultimately some people find a solution by doing an in-place upgrade repair install of build 1607 (which keeps all programs and data and most settings). Sometimes doing that ends up as being far quicker than diagnosing and trying things.. always provided it does then mean you can you upgrade!

    Yes, I guess Norton refs are leftover registry keys. Are you using a 3rd party AV?

    Your disk looks ok, although it could be helpful to see the rightmost column.
    Click image for larger version. 

Name:	Partitions.jpg 
Views:	2 
Size:	25.3 KB 
ID:	175732
    The 450Mb recovery partition relates to your 1607 build, the larger one is part of the upgrade attempt and would be the new one.

    Before you try upgrading again please:
    Go to your C: drive in file explorer

    Click View and check the box that says "Hidden Files"
    There will be a folder named "$WINDOWS. ~ BT"
    Rename that folder to anything you like, or simply delete it.
    Attempt the update again.

    ref. error nos 0xC1900107
      My ComputerSystem Spec

  10.    07 Feb 2018 #10

    Alas, the machine will neither boot, update, or repair now; it is totally lost in limbo now.

    I think I am going to need to clean install 10 all over again.

    I must have selected the wrong option on the Media Creation Tool, as I think I selected 'Upgrade this PC now' - anyhow my choice did not work and the machine is now in an unbootable loop, and I am without an iso to do a manual clean install.

    Perhaps I can get 1709 via a manual clean install?

    Thanks for your suggestions anyway.
      My ComputerSystem Spec


 
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