Windows 10: My laptop is stuck at v1607

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  1.    02 Feb 2018 #1

    My laptop is stuck at v1607


    I have not been able to update for months. Today this came up:

    Click image for larger version. 

Name:	Update 2.png 
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ID:	175223

    Before:

    Click image for larger version. 

Name:	Update 3.png 
Views:	3 
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ID:	175224

    This is my build:

    Click image for larger version. 

Name:	version.png 
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ID:	175225

    This is my laptop:

    HP Pavilion 15-bc004nt (ENERGY STAR) Product Specifications | HP® Customer Support

    I also have SSD. I don't have anti-virus program

    Right now:

    Click image for larger version. 

Name:	cancano.png 
Views:	2 
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ID:	175229

    I think it does these but gives error when I try to update to 1703
    Attached Thumbnails Attached Thumbnails updateru.png  
      My ComputerSystem Spec

  2.    02 Feb 2018 #2

    Hi, given your build (14393.2007) it seems Windows update is working.

    However you can't upgrade.

    Please perform the following basic checks:
    Check your disk:
    Download and run Hard Disk Sentinel (trial) and post its GUI.
    If ok check your file system:
    From an admin command prompt run
    chkdsk c: /scan
    then if ok
    SFC /SCANNOW

    and post the results.

    Please post a screenshot of your partitions using Minitool Partition Wizard, expanding columns as necessary so all text is visible.

    Note that if there was unallocated space available you may now find multiple Recovery partitions present.

    Is there a BIOS update available?

    Please read the red and yellow sections (including any links) of this:
    Upgrade to Windows 10 Installation Upgrade Tutorials
    which helps prepare for an upgrade.

    Here they are:
    Tip The table at the Microsoft site below lists the most common upgrade and installation errors, and a few things you can try to fix the problems.

    Get help with Windows 10 upgrade and installation errors - Windows Help


    Resolve Windows 10 upgrade errors

    The Windows 10 upgrade process: An explanation of phases used during the upgrade process.

    Quick fixes: Steps you can take to eliminate many Windows upgrade errors.

    Upgrade error codes: The components of an error code are explained.



    Log files: A list and description of log files useful for troubleshooting.



    Resolution procedures: Causes and mitigation procedures associated with specific error codes.

    • 0xC1900101: Information about the 0xC1900101 result code.
    • 0x800xxxxx: Information about result codes that start with 0x800.
    • Other result codes: Additional causes and mitigation procedures are provided for some result codes.
    • Other error codes: Additional causes and mitigation procedures are provided for some error codes.



    Warning
    Before you get started installing Windows 10, be sure that you disable Secure Boot and Fast Boot in your UEFI firmware settings. Some motherboards do not support booting from a USB flash drive with these enabled.

    Once installation has finished, you can enable Secure Boot and Fast Boot again if you like.
    Also 'Here's How' 1 & 2.


    Try
    Reset Windows Update in Windows 10 Windows Update Activation Tutorials

    Considering your error number 0x8007000d
    See:
    Fix: Windows 10 Update Error 0x8007000d - Appuals.com
    and the relevant paragraphs (Method 2,3 only) of
    How to fix Windows 10 upgrade error 0x8007000d

    Make sure you have no unnecessary peripherals connected, esp. wireless.
    Uninstall or reverse anything that makes significant changes to the GUI.

    When ready to again try to upgrade, perform a manual upgrade:
    Download a Win 10 ISO and create a bootable disk using the media creation tool.
    Then log in as usual, and attempt the upgrade - without updates- by running Setup.exe on the disk.
      My ComputerSystem Spec


  3. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Feb 2018 #3

    1) Please run this log collector and post a zip into this thread:
    log collector v2-beta08.zip

    2) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    3) Download and install Everything: voidtools

    4) Use everything to search for these files and post a zip or one drive or drop box share links into the thread:
    (only some of them will be found so post whatever you find)
    PANTHER logs
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup

    5) Open the website for the computer or motherboard manufacturer > enter product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread
      My ComputerSystem Spec

  4.    11 Feb 2018 #4

    zbook said: View Post
    1) Please run this log collector and post a zip into this thread:
    log collector v2-beta08.zip

    2) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    3) Download and install Everything: voidtools

    4) Use everything to search for these files and post a zip or one drive or drop box share links into the thread:
    (only some of them will be found so post whatever you find)
    PANTHER logs
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup

    5) Open the website for the computer or motherboard manufacturer > enter product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread
    I did my best to do all these things. I could not locate #5. Sorry it took me a while. I just finished my internet quota for a month in 10 days because Windows redownloads the update 5 times a day. Files you asked for are here:

    Uploadfiles.io - All files.rar

    It was 12 mb so I couldn't upload directly
      My ComputerSystem Spec

  5.    11 Feb 2018 #5

    dalchina said: View Post
    Hi, given your build (14393.2007) it seems Windows update is working.

    However you can't upgrade.

    Please perform the following basic checks:
    Check your disk:
    Download and run Hard Disk Sentinel (trial) and post its GUI.
    If ok check your file system:
    From an admin command prompt run
    chkdsk c: /scan
    then if ok
    SFC /SCANNOW

    and post the results.

    Please post a screenshot of your partitions using Minitool Partition Wizard, expanding columns as necessary so all text is visible.

    Note that if there was unallocated space available you may now find multiple Recovery partitions present.

    Is there a BIOS update available?

    Please read the red and yellow sections (including any links) of this:
    Upgrade to Windows 10 Installation Upgrade Tutorials
    which helps prepare for an upgrade.

    Here they are:


    Also 'Here's How' 1 & 2.


    Try
    Reset Windows Update in Windows 10 Windows Update Activation Tutorials

    Considering your error number 0x8007000d
    See:
    Fix: Windows 10 Update Error 0x8007000d - Appuals.com
    and the relevant paragraphs (Method 2,3 only) of
    How to fix Windows 10 upgrade error 0x8007000d

    Make sure you have no unnecessary peripherals connected, esp. wireless.
    Uninstall or reverse anything that makes significant changes to the GUI.

    When ready to again try to upgrade, perform a manual upgrade:
    Download a Win 10 ISO and create a bootable disk using the media creation tool.
    Then log in as usual, and attempt the upgrade - without updates- by running Setup.exe on the disk.
    Scannow says:

    Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

    I'm attaching Hard Disk Sentinel thingy.

    Click image for larger version. 

Name:	partition.png 
Views:	11 
Size:	59.8 KB 
ID:	176658

    I will try to do what you said at the end of your post. Tell me if I forgot something please I'm kind of overwhelmed
    My laptop is stuck at v1607 Attached Files
      My ComputerSystem Spec

  6.    11 Feb 2018 #6

    Ok, your disk partitions show Windows partitions are split across two drives. That, I believe, is a configuration you cannot upgrade.

    It is possible to get all your Windows partitions onto 1 disk.

    Your Hard Disk Sentinel screenshot should look like this:
    Click image for larger version. 

Name:	1.jpg 
Views:	2 
Size:	122.3 KB 
ID:	176693
      My ComputerSystem Spec

  7.    11 Feb 2018 #7

    dalchina said: View Post
    Ok, your disk partitions show Windows partitions are split across two drives. That, I believe, is a configuration you cannot upgrade.

    It is possible to get all your Windows partitions onto 1 disk.

    Your Hard Disk Sentinel screenshot should look like this:
    Click image for larger version. 

Name:	1.jpg 
Views:	2 
Size:	122.3 KB 
ID:	176693
    Is this ok?

    Click image for larger version. 

Name:	paint.png 
Views:	3 
Size:	93.2 KB 
ID:	176694

    What can I do to get my partitions onto 1 disk?
      My ComputerSystem Spec

  8. ThrashZone's Avatar
    Posts : 3,853
    3-Win-7Prox64 2-Win10Prox64
       11 Feb 2018 #8

    Hi,
    Your C partition is nearly full no room for a recovery partition
    You'll likely have to clean install.
    You can get a larger ssd 500gb and system image the existing one and recover that system image to the larger ssd.
    Backup and Restore with Macrium Reflect Backup Restore Tutorials
      My ComputersSystem Spec

  9. ThrashZone's Avatar
    Posts : 3,853
    3-Win-7Prox64 2-Win10Prox64
       11 Feb 2018 #9

    Hi,
    What you can try is move all your personal files music.... to the other nearly empty disk then see how much room it saves on the ssd C disk.
      My ComputersSystem Spec

  10.    11 Feb 2018 #10

    Thanks @ThrashZone- yes, you need at least as much free space on your system disk as your existing Windows folder before upgrading, plus some spare for normal operation.

    Best practice is not to have your personal files on your system disk. It depends what makes up the bulk of your files on C: - you can examine that e.g. with WinDirStat (free).

    If you can move enough files, you have a chance. Else as said, consider a bigger disk. I would expect you to be experiencing poor performance given the inadequate free space on C: (page file problems).

    To get all windows partitions onto one disk, you would
    - create an image of C:
    - delete the Windows partitions on the other disk
    - clean install Windows onto your system disk
    - restore your image of C: in place of the newly created one
      My ComputerSystem Spec


 
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