My laptop is stuck at v1607

I have not been able to update for months. Today this came up:



Before:



This is my build:



This is my laptop:

HP Pavilion 15-bc004nt (ENERGY STAR) Product Specifications | HP® Customer Support

I also have SSD. I don't have anti-virus program

Right now:



I think it does these but gives error when I try to update to 1703

1) Please run this log collector and post a zip into this thread:
log collector v2-beta08.zip

2) Update the system specs in the "My Computer" section:
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

3) Download and install Everything: voidtools

4) Use everything to search for these files and post a zip or one drive or drop box share links into the thread:
(only some of them will be found so post whatever you find)
PANTHER logs
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup

5) Open the website for the computer or motherboard manufacturer > enter product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

zbook said:

1) Please run this log collector and post a zip into this thread:
log collector v2-beta08.zip

2) Update the system specs in the "My Computer" section:
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

3) Download and install Everything: voidtools

4) Use everything to search for these files and post a zip or one drive or drop box share links into the thread:
(only some of them will be found so post whatever you find)
PANTHER logs
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup

5) Open the website for the computer or motherboard manufacturer > enter product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

I did my best to do all these things. I could not locate #5. Sorry it took me a while. I just finished my internet quota for a month in 10 days because Windows redownloads the update 5 times a day. Files you asked for are here:

Uploadfiles.io - All files.rar

It was 12 mb so I couldn't upload directly

dalchina said:

Hi, given your build (14393.2007) it seems Windows update is working.

However you can't upgrade.

Please perform the following basic checks:
Check your disk:
Download and run Hard Disk Sentinel (trial) and post its GUI.
If ok check your file system:
From an admin command prompt run
chkdsk c: /scan
then if ok
SFC /SCANNOW

and post the results.

Please post a screenshot of your partitions using Minitool Partition Wizard, expanding columns as necessary so all text is visible.

Note that if there was unallocated space available you may now find multiple Recovery partitions present.

Is there a BIOS update available?

Please read the red and yellow sections (including any links) of this:
Upgrade to Windows 10 Installation Upgrade Tutorials
which helps prepare for an upgrade.

Here they are:


Also 'Here's How' 1 & 2.


Try
Reset Windows Update in Windows 10 Windows Update Activation Tutorials

Considering your error number 0x8007000d
See:
Fix: Windows 10 Update Error 0x8007000d - Appuals.com
and the relevant paragraphs (Method 2,3 only) of
How to fix Windows 10 upgrade error 0x8007000d

Make sure you have no unnecessary peripherals connected, esp. wireless.
Uninstall or reverse anything that makes significant changes to the GUI.

When ready to again try to upgrade, perform a manual upgrade:
Download a Win 10 ISO and create a bootable disk using the media creation tool.
Then log in as usual, and attempt the upgrade - without updates- by running Setup.exe on the disk.

Scannow says:

Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

I'm attaching Hard Disk Sentinel thingy.



I will try to do what you said at the end of your post. Tell me if I forgot something please I'm kind of overwhelmed

dalchina said:

Ok, your disk partitions show Windows partitions are split across two drives. That, I believe, is a configuration you cannot upgrade.

It is possible to get all your Windows partitions onto 1 disk.

Your Hard Disk Sentinel screenshot should look like this:

Is this ok?



What can I do to get my partitions onto 1 disk?

Hi,
Your C partition is nearly full no room for a recovery partition
You'll likely have to clean install.
You can get a larger ssd 500gb and system image the existing one and recover that system image to the larger ssd.
Backup and Restore with Macrium Reflect Backup Restore Tutorials

Hi,
What you can try is move all your personal files music.... to the other nearly empty disk then see how much room it saves on the ssd C disk.